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BMW of Roanoke

Roanoke, VA

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40 Reviews

2012 Peters Creek Road

Roanoke, VA

24017

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Showing 40 reviews

September 25, 2013

The parts department here is mediocre at best. On the plus side, they got my part in very quickly; however being a dealer in high end automobiles and automobile parts I would have expected the parts depa More

by jdell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
some guy
August 26, 2013

I went in to purchase a 2007 Cadillac Escalade for $28,000.00 on Friday August 24, 2013. At the time of signing, I took $4,012 out of my purse to pay down and wrote a check for $$27,000.00. Randall More

by vjones3563
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Johnson, I think Tim Harig, next day with owner I assume
February 23, 2013

I like to work on my own cars and don't like it when anyone else works on my cars, but there are some things I simply cannot do on my BMW at home and have to get a shop to do. So I guess that can make More

by sethpool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger, Jim, Josh
March 16, 2012

I went into this dealership looking to purchase an m5 and received NO INFORMATION. I asked about 535s and was basically dismissed. These people do not want to sell cars and know very, very little about them. More

by rachel333
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
glenn
January 18, 2011

CROOKS or INCOMPETENT This dealership has absolutely CROOKS or INCOMPETENT This dealership has absolutely terrible service. Instead of making their customers happy, they at every turn require their More

by spool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor, Service Manager, General Manager
November 09, 2010

Overall experience was awful. No one at the dealership values service business, and they are very obvious about it. Was forced to wait 6 days for an appointment for a blown high pressure fuel pump, and wa More

by ZTZ1010
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't Know Names Specifically.
August 27, 2010

This dealership is the only one in the region; I am faced with a choice of driving an extra hour or more, or dealing with their incompetent service personnel. From now on, I am choosing to drive when I have More

by Psyman
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cary
March 30, 2004

This is an awful place to go for service. Although initially I was impressed by the friendly staff and they did provide me with a very nice loaner car; their work left much to be desired. I needed a More

by nordr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
October 27, 2003

Glen has provided excellent service in every way, from the day I walked in to buy a car, to a year later when everybody in the dealership still remembers my name and asks how things are going. Could not f More

by jobaker4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Glen Jamison
July 24, 2003

Very easy to work with. They made my 500 mile trip very worthwhile. We worked the deal out over the internet and finalized it over the phone with absolutely no problems. It was just too easy thanks to th More

by oscarmayer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Glen Jamison et al
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