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BMW of Roanoke

Roanoke, VA

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40 Reviews

2012 Peters Creek Road

Roanoke, VA

24017

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Showing 40 reviews

November 04, 2017

Great Service I cannot say enough about the team at Roanoke BMW. They were able to turn a bad situation with my previous car into a very pleasant experience. I wa More

by MT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dunham, Brian Sutton
November 04, 2017

Good experience I've been looking for a vehicle for a while, and I had been doing my homework on what I wanted. The BMW/Cadillac dealership staff was pleasant to work More

by Dp2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gravely
November 02, 2017

Awesome Job! I have bought many cars before but by far BMW Roanoke was the best experience I have ever had! They really worked with me to get me into the car of my More

by Mjessee4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Roberts, Brian Sutton
Nov 02, 2017 -

BMW of Roanoke responded

You were such a pleasure to work with! Thank you so much for taking the time to write a kind word. So happy that we could get you in that beautiful X3. Please don't hesitate to reach out if you have any questions.

August 13, 2016

Absolutely terrible Not only do they charge you 150 dollars just to see what's wrong, they then charge you over $100 an hour for labor. My part was less than a 1/3rd of t More

by Auav8tr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan
March 19, 2016

Picky Customer Gets Excellent Service Chris in parts was quick to find what I needed and patient with my questions. He connected me with Brian in service, who scheduled a waiting-type app More

by stm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Brian, Greg, Faye, Destiny
March 12, 2016

Service dept My 2011 Beemer 535i warranty just expired at the same as one of my remote key is died on me Changed battery but no avail. Took in for Check up. The More

by Slee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales dept
October 13, 2015

Bad/rude service Took our 2006 BMW in for rear window not going up. Had to be at a meeting that was 30 miles away and it was starting to rain. Drove car to Valley BMW More

by Wendland1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harold
May 22, 2015

very bad Went there after looking online they had the BMW I wanted, drove to see it only to be met by a rude, pushing salesman who really didn't know the cars. More

by diomie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zico.
September 18, 2014

Bad service! They sell bad used BMW to me and charge a lot! I bought a used BMW from this dealer. The salesman kept talking and wasted most of my time on talking with him. I did not want to ignore him. As a res More

by lovefishing2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Two sales and one technician
May 14, 2014

bad service and helpless Just telling you all with my own experience bought a bmw from that dearler. They are suck. The worst service dealership in town. I bought a use bmw fr More

by paul-devil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken