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BMW of Roanoke

Roanoke, VA

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40 Reviews

2012 Peters Creek Road

Roanoke, VA

24017

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Showing 40 reviews

October 19, 2018

Purchase new 2018 X5 Met Tim when I walked into the dealership, very helpful in answering my initial questions, interests, immediately offered me different X5's to drive, More

by jdp65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marin, the tech expert, extremely helpful., Tim Hartzog, Randy Johnson
May 09, 2018

Excellent customer service! I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to expla More

by Bobby B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hartzog, Starr Groves, Randy Johnson, Wendy Roberts, Brian Sutton, Carlos Gravely
March 21, 2018

Great people and product The people at BMW/Roanoke are first class professionals. They are both professional and personal in their approach. From my first interaction with t More

by Frank 323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Wilkes, Starr Groves, Wendy Roberts
Mar 21, 2018 -

BMW of Roanoke responded

Thank you for the kind review. I enjoyed meeting you and your wife and look forward to serving you in the future.

November 26, 2017

Happy Now Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and More

by Kevinoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hartzog, Brian Sutton
November 25, 2017

Great buying experience with Brian and team! My wife and I needed to upgrade to something larger after recently having our first child. We owned a 2-door BMW 328i converible. A beautiful little More

by LittleTommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce, Doug, Brian Sutton
November 21, 2017

Bad - Only responsive before sale - BMW 328 Purchase 2 Days after purchase I noticed the car didn’t have a back up camera as advertised - I kept the screen shot of that ad. AND the car is smoking now. More

by Jsmoot1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Hall, Jason Dunham, Carlos Gravely
November 13, 2017

Very Professional I absolutely recommend purchasing a vehicle from BMW of Roanoke. They were very professional throughout the entire process. When it comes to being con More

by Jbralley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Starr Groves, Jason Dunham, Brian Sutton
Dec 16, 2017 -

BMW of Roanoke responded

Mr. Bralley thank you so much for letting us know that our new team is reaching our goals, which is to give a world class experience to ever costumer.

November 09, 2017

Quick Service Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile. More

by T.Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
November 08, 2017

Excellent Experience Wendy Roberts and staff could not have been nicer to me and made the car buying experience effortless Jason Dunham and the whole team at BMW of Roanok More

by 330IX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dunham, Wendy Roberts
Nov 09, 2017 -

BMW of Roanoke responded

Thank you so much for taking the time to write a review, great reviews make us continue to aim to please. So happy you are loving your 330x! And I agree we have an amazing team here at BMW of Roanoke. Thank you again.

November 07, 2017

Above and Beyond I drove from NY state to purchase the car after seeing it on-line ('05 M3).. Brian and Jason were involved and supportive from first contact through t More

by dsf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dunham, Brian Sutton