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BMW of Riverside

Riverside, CA

4.2
378 Reviews

3060 Adams St

Riverside, CA

92504

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Showing 378 reviews

October 13, 2022

Mark Decker provided Excellent Customer Service! I didn’t feel rushed or pressured, Mark provided options and allowed me time to make a decision. Michelle Jennifer Wright also provided excellent ser More

by I.Dunlap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Decker
Oct 14, 2022 -

BMW of Riverside responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience with Mark and Michelle. Feel free to call or stop by if there is anything else we can do for you. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

October 12, 2022

Thank you for the great service provided by service advisor Ryan for my X5 . He was friendly, helpful and got the service completed timely. More

by Sf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 13, 2022 -

BMW of Riverside responded

It pleases us to see that Ryan provided you with a positive service visit! We look forward to serving you again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

October 04, 2022

Ryan was awesome. Attentive and my experience overall was much better than I've had at other bmw dealerships More

by Mamejia224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 05, 2022 -

BMW of Riverside responded

We are so proud of Ryan and his efforts to provide you with a memorable visit! We hope to see you again soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 30, 2022

Fabian in service, John as service manager who has helped me for years and JR in sales will get the job done More

by Allengt3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian
Oct 03, 2022 -

BMW of Riverside responded

We want nothing but the best for our customers and we're so happy you had such a great experience with Fabian and John! We look forward to working with you for many more years to come! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 28, 2022

Professional, great service, car was done timely as promised. My service advisor was helpful and knowledgeable. More

by chrisckkim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ulisses Torres
Sep 29, 2022 -

BMW of Riverside responded

Thank you so much for your positive feedback and we hope to see you at your next service visit! Take care! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 24, 2022

Justin Christian is always proactive in getting me good customer service He’s a real people skilled person I just think he’s the BEST! More

by Casper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Christian
Sep 26, 2022 -

BMW of Riverside responded

Casper, we are thrilled that Justin always takes such good care of you! We look forward to working with you again soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 23, 2022

Hi Daisy was my service adviser and let me tell you she went above and beyond with great customer service. She provided all the information I needed and informed me when my car would approximately be ready More

by mharo629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
daisy , George Mattei
Sep 26, 2022 -

BMW of Riverside responded

We are so happy that Daisy was able to take care of all of your needs and we're proud to have her on our team. We look forward to working with you again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 09, 2022

Great service at this dealership. I took my car in for some concerns and Daisy (my service rep) was able to get me a loaner vehicle as soon as it became available. She was very inform More

by louisreyes01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daisy (Service Advisor)
Sep 12, 2022 -

BMW of Riverside responded

We are glad that Daisy was able to get your car back to running like new! We hope to see you back here again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 08, 2022

Rob trueworthy was really helpful walking me thru expanses i expect to spend after my maintenance package More

by Liam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Trueworthy
Sep 09, 2022 -

BMW of Riverside responded

Hi Liam, we are pleased to hear that Rob made sure you had a smooth service visit! Can't wait to see you again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 03, 2022

Justin at service went above and beyond when I came in for an oil change. He threw in some spark plugs which were covered under warranty along with some other maintenance and provided me a loaner car over More

by RolandoSotomayor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Christian
Sep 06, 2022 -

BMW of Riverside responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Justin! Please let us know if there is anything else we can help you with! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

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