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BMW of Riverside

Riverside, CA

4.5
354 Reviews

3060 Adams St

Riverside, CA

92504

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Showing 354 reviews

August 15, 2022

Riverside BMW has always been fair with me cost wise. I have had 3 different service advisors through the years and all of them have been very good. My service advisor Justin is taking great care of me a More

by Yzrace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 16, 2022 -

BMW of Riverside responded

Justin is awesome and it's no surprise that he took such great care of you! If we can help you out with anything else, please let us know. We hope to see you again soon. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 26, 2022

Fabian was as usual very good at explaining exactly what needed to be done to my car at this time. Have been going there for years and I always ask to get Fabian as my advisor. Only complaint I had this t More

by sinnettek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian
Jun 28, 2022 -

BMW of Riverside responded

Thanks for choosing us here for your service needs and for sharing this feedback. We do wash vehicles after service, however, our car wash was recently down for repairs, which is why your vehicle was not washed after your recent visit. It is up and running now and we'd be happy to provide you with a complimentary wash. Please contact me when you have a moment and I'd be happy to set up a time for you to bring your vehicle in. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 24, 2022

Daisy was my service advisor and she was amazing! She took care of ensuring I understood everything that was going to be done to the car and the car was returned road ready and clean. Daisy's custome More

by GilC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daisy
Jun 24, 2022 -

BMW of Riverside responded

We are thrilled to hear that Daisy took such good care of you and your vehicle! We really appreciate your feedback and hope to see you back again soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 23, 2022

Love Daisy! She goes above and beyond. Always fixes what needs fixin. I’ve worked with her many times and can always count on her. More

by swisener9498
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisy
Jun 24, 2022 -

BMW of Riverside responded

We are thrilled to hear that Daisy always goes the extra mile to get you back on the road! Hope to see you again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 23, 2022

Excellent service, George the tire guy was helpful, Justin is very polite and helped me with coupons! Jennifer in the office and everybody else are hope paid well, because they represent the German Aut More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Christian , George Mattei
Jun 24, 2022 -

BMW of Riverside responded

Hi Maria, it's so nice to see that our team made sure you left a happy customer! Thank you for this great review and we hope to see you again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 03, 2022

They have always gone above and beyond whether selling us a car or repairing it. Mark is a great salesman and we enjoyed working with him. More

by PSTEWART
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jun 06, 2022 -

BMW of Riverside responded

We are pleased to hear that you always receive the service that you're looking for from Mark! We couldn't be more grateful for your loyalty and we look forward to many more years together! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

May 30, 2022

My husband and I walked in after visiting another Dealer, considering the shortage of cars, they had more available. Oscar is Professional, knowledgeable and a Pleasure. I got the car I wanted albeit with More

by Elpidia.re
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Contreras
May 30, 2022 -

BMW of Riverside responded

It gives us great pride to hear that you had an overall positive experience! Thanks for this quality review and we hope to see you soon. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

May 28, 2022

BMW of Riverside Service dept. Performed excellent service on my vehicle, addressed all concerns and very welcoming and friendly. Time of completion was sooner than promised. Tha More

by jfavre67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rocheleau , George Mattei
May 30, 2022 -

BMW of Riverside responded

We are so happy that Ryan worked hard to provide you with a fantastic service visit! We look forward to working with you again! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

May 14, 2022

Service department is very accommodating and professional especially the service tech Ulisses. Also the salesman Oscar I would recommend this dealership. More

by Reachout2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ulisses
May 16, 2022 -

BMW of Riverside responded

We love hearing that our service team is working hard and our guests are leaving with a smile on their face. We look forward to serving you again soon and thank you for visiting BMW of Riverside! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

May 12, 2022

This place is my favorite dealership, always welcoming customers, Daisy is my service adviser, she is so nice, knowledgeable, professional, all the time she helped me at the best of her, I’m very satisfi More

by Ryna Marina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daisy
May 13, 2022 -

BMW of Riverside responded

Hi Ryna, Daisy is awesome and we are so proud of her and her efforts to provide you with the experience that you were looking for! Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

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