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BMW of Riverside

Riverside, CA

4.5
365 Reviews

3060 Adams St

Riverside, CA

92504

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Showing 365 reviews

October 06, 2023

I always take my car in fir service to BMW of Riverside. They have excellent service! Justin is the best! More

by nancydca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 09, 2023 -

BMW of Riverside responded

Thank you for choosing BMW of Riverside, Neb! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

September 27, 2023

I dropped by today with a simple tire pressure warning, one person asked me if I had an appointment. I said no. He said he would find a service advisor for me and pointed him out. That person was very busy More

by cb8196
Recommend Dealer
No
Employees Worked With
guy with a bucket hat
Sep 28, 2023 -

BMW of Riverside responded

We're disappointed to see that you left dissatisfied. We work our hardest to accommodate walk-in appointments in a timely manner, but guests who have scheduled an appointment do have priority. Should you like to discuss this policy or your experience further, please don't hesitate to contact me. Regards, Kevin Ormes Service Director kormes@bmwriverside.com 951-373-5060

September 23, 2023

I lease two vehicles with BMW Riverside, my last sales person was Jamil Razzak, I contacted him two weeks ago two times and haven't hear from him, he told me that he was sending the information of the veh More

by gloriamota
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamil Razzak, George Mattei
Sep 25, 2023 -

BMW of Riverside responded

Gloria, We value your loyalty and we are very discouraged to read about this lack of communication and service. In an effort to correct the mistake, I will be reaching out to you today. However, if you would like to explain your experience sooner, you can reach me at 310-406-5572. Regards, Freddy Tamayo General Sales Manager

September 23, 2023

This is my third BMW that bought here. I love my BMW of course. I also love the service I receive. I have no complaints. I especially like receiving loaner cars when my service will be len More

by Linda Lampi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Keene, Rob Trueworthy
Sep 25, 2023 -

BMW of Riverside responded

Welcome back, Linda! We are so proud of our team for delivering yet another exceptional experience. Congratulations! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

August 02, 2023

Ryan is my service contact and my recent service was handled with care and dispatch. All my service concerns were dealt with immediately and satisfactorily. More

by david.fong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ryan, George Mattei
Aug 03, 2023 -

BMW of Riverside responded

We strive to deliver quality service, so we're so proud to hear Ryan ensured your recent visit went seamlessly. Thank you for trusting us with your BMW! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

July 23, 2023

We researched a car from BMW Riverside CA. online and drove to the dealership to purchase the vehicle with a draft from our Federal Credit Union. After agreeing to purchase the vehicle the own More

by Ms. Taylor
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Larry Winkler 4 stars, Dealership Zero “0”
Jul 25, 2023 -

BMW of Riverside responded

Ms. Taylor, We are disappointed that you didn't have the same quality car-buying experience here that you had previously. We value both your opinion and your business, which is why I've attempted to reach you by both e-mail and phone to discuss your experience here in much greater detail. At your convenience, please call me directly at 310-406-5572. I look forward to speaking with you and hope that we can help turn things around. Regards, Freddy Tamayo General Sales Manager ftamayo@bmwriverside.com

July 14, 2023

Mark Decker is outstanding. Everyone I met was A+++!!!! From finance to returning my lease - great experience. More

by MD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Decker 10 stars , George Mattei
Jul 17, 2023 -

BMW of Riverside responded

We love to hear our team is working hard and our customers are leaving happy! Congratulations on your new BMW! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

July 07, 2023

I recently visited BMW Riverside for the first time. Service was wonderful (Rob), excellent customer service. Everyone was professional and courteous. Great experience. More

by CBALLY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jul 07, 2023 -

BMW of Riverside responded

We're thrilled your first visit with us went seamlessly! We can't wait to deliver another 5-star visit soon! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

July 06, 2023

I recently visited bmw of riverside I recommend anyone to bmw of riverside and I thank you Sergio h. You the best, thank More

by Nguyen.thomash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio h., George Mattei
Jul 07, 2023 -

BMW of Riverside responded

Thank you for your stars and recommendation, Nguyen! We're so proud of Sergio and our team for delivering quality service. Until next time! Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

June 06, 2023

Unfortunately I have dealt with many SoCal dealers over the years, but BMW of Riverside (Jonathan) made my recent lease transaction a very pleasant experience. More

by Beemer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Micheal, sales, and Haley Chloupek, finance.
Jun 07, 2023 -

BMW of Riverside responded

We're here to help and happy to see that Jonathan and our team made your recent experience a great one. Thank you for the opportunity to earn your business and we hope to provide you with this same great service again in the future. Regards, Craig Hauenstein General Manager Customercare@bmwriverside.com

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