BMW of Riverside

I went to BMW of Riverside to check out and possibly purchase a BMW 328i coupe. ON first arrival I could not get a salesperson to approach me, so I had to walk inside and go to the reception desk to re purchase a BMW 328i coupe. ON first arrival I could not get a salesperson to approach me, so I had to walk inside and go to the reception desk to request a sales associate. I would have been better off leaving the lot and going somewhere else than having to deal with the sales associate I received. After the test drive in a model similar to the one I would want to purchase (They had very little selection of the car I wanted and couldn't find an exact match on the vehicle configuration I wanted in all of SoCal.) We proceeded to find something similar to what I wanted, but at a higher cost than I had planned to spend because of added options I did not want. Long story short, they would not deal with me, tried to lowball me on my trade in and would not budge, which may be the case at all dealers, but the way in which they handled it rubbed me the wrong way. The smug pompous laughing and eye rolling from my sales associate when requests were made by me such as giving me fair market value for my car as given to me by KBB among other things sealed the deal that I would NOT be buying a car from this man even if he gave me the deal I wanted on this "very in demand car that is marked up most other places and we are doing you a favor by not applying the market adjustment since it wasn't marked up on the lot for whatever reason." More

DO NOT EVER GO HERE. We've been customers of BMW's for over 10 years and have multiple vehicles, we switched to this dealership as it was local to family and based on the dealerships history it seemed lik over 10 years and have multiple vehicles, we switched to this dealership as it was local to family and based on the dealerships history it seemed like a great place and what a nightmare. This place top down is plain horrible. How do I know? I took the vehicle into another dealership because I didn't trust the work they did, as problems never went away. Turns out they did practically nothing to the vehicle which made even the service manager at the other dealership we went to apologize for the problems and mis-diagnostics done to the car. This place is down right horrible and if you complain to management, they don't care, such a horrible experience. It's family owned and run as such, a very bad one. What a shame to destroy the family legacy that it was built on, David Franklin you should be ashamed. You will get better service from a local mechanic. We're under BMW ultimate maintenance also, STAY FAR FAR AWAY. The treatment you will get is BAD. It's night and day if you go to any other BMW dealer, drive the extra miles to get treated right. Riverside BMW is horrible and from what I find out from talking to the neighbors that place is a joke. More

I can't speak for those who have had experience with Riverside's service department, but I would never return to this dealer's sales department. I dropped in - ready to buy a replacement for my Audi - o Riverside's service department, but I would never return to this dealer's sales department. I dropped in - ready to buy a replacement for my Audi - on Memorial Day weekend to see and drive the new E90 (3-series), but was told that there was only one on the lot and that it was out on a test drive.<br><br>OK - it's a new and popular car. I was told that I'd have to wait, but that if I was a "serious customer", I would definitely be next to drive the E90 after it came back to the lot. I walked around for 10 minutes and returned, only to be told that "these people slipped in front of you" and I now would have to wait longer while they went for their test drive. Meanwhile, no one made an attempt to get me any information or make me feel welcome.<br><br>So I looked around for someone who would be able to show me some respect or get me some information while I was waiting, but found that the entire sales staff was about 25 years old, arrogant, and more interested in chatting among themselves than helping me ("It would be better if you came back on Tuesday.")<br><br>As I was leaving, someone came running after me, but it was too late. More

My mom bought a new X3 from Riverside BMW last year. We dealt with Steve in sales. He is friendly, and a pretty good salesman, but some of the other sales staff acted a bit arrogant, but you can probably f dealt with Steve in sales. He is friendly, and a pretty good salesman, but some of the other sales staff acted a bit arrogant, but you can probably find this at just about any German car dealership, excluding VW. In the end, the overall experience met my standards, and nobody got screwed. The whole process didn't take very long, and at my parents' request, there wasn't a lot of sitting around time (unlike most cases at dealerships), and they got us out of there with the car pretty quick. The dealership itself is very nice, too. More

My vehicle was involved in an accident and the car was sent to the dealer for mechanical and electrical repairs. My first experience with this dealer wasnt very good. However, my second experience was m sent to the dealer for mechanical and electrical repairs. My first experience with this dealer wasnt very good. However, my second experience was much better. <br><br>I again dealt with the service manager, John. He was very helpful in dealing with the insurance company and he provided excellent customer service and kept me informed as to what was being done to my car.<br><br>Based on this experience, I would recommend this service facility. <br> More

This is one dealership that should be referred to the Bureau of Automotive Affairs in California, the Better Business Bureau and BMW and North America. The arrogance of service manager Huges (and his min Bureau of Automotive Affairs in California, the Better Business Bureau and BMW and North America. The arrogance of service manager Huges (and his minion George) is exceeded only by his ignorance of technical matters and ineptitude in customer relations. My car was kept in their shop for a week, and the repair was not done properly even after that. I could not pick up my car on Saturday after I was told to come by and pick it up. The operation does not seem to have much leadership, and it is obvious that the owners do not care much about their customers. <br><br>My suggestions is that we do not have to put up with substandard service and abusive treatment Let's use available resources to hold these so-called dealership accountable. I am taking my case to small claims, but I will also be filing complaints with the Bureau of Automotive Affairs, Better Business Bureau, and of course, I will do what I can to keep my friends from doing business with thse unethical and inept dealerships. I urge you all to take similar action against such dealerships where ever you may be. We don't have to take this crap! More

BEAUTIFUL dealership, and large showroom. Dealt with Mike while looking at a Z4. Offered a test drive, and it lasted a good 15 minutes. Unfortunately, he didn't know a key item about the car, which wa Mike while looking at a Z4. Offered a test drive, and it lasted a good 15 minutes. Unfortunately, he didn't know a key item about the car, which was disappointing. Otherwise, good experience. I wasn't ready to buy yet (still in my current lease), so no numbers were discussed. More