BMW of Riverside

My vehicle was involved in an accident and the car was sent to the dealer for mechanical and electrical repairs. My first experience with this dealer wasnt very good. However, my second experience was m sent to the dealer for mechanical and electrical repairs. My first experience with this dealer wasnt very good. However, my second experience was much better. <br><br>I again dealt with the service manager, John. He was very helpful in dealing with the insurance company and he provided excellent customer service and kept me informed as to what was being done to my car.<br><br>Based on this experience, I would recommend this service facility. <br> More

This is one dealership that should be referred to the Bureau of Automotive Affairs in California, the Better Business Bureau and BMW and North America. The arrogance of service manager Huges (and his min Bureau of Automotive Affairs in California, the Better Business Bureau and BMW and North America. The arrogance of service manager Huges (and his minion George) is exceeded only by his ignorance of technical matters and ineptitude in customer relations. My car was kept in their shop for a week, and the repair was not done properly even after that. I could not pick up my car on Saturday after I was told to come by and pick it up. The operation does not seem to have much leadership, and it is obvious that the owners do not care much about their customers. <br><br>My suggestions is that we do not have to put up with substandard service and abusive treatment Let's use available resources to hold these so-called dealership accountable. I am taking my case to small claims, but I will also be filing complaints with the Bureau of Automotive Affairs, Better Business Bureau, and of course, I will do what I can to keep my friends from doing business with thse unethical and inept dealerships. I urge you all to take similar action against such dealerships where ever you may be. We don't have to take this crap! More

BEAUTIFUL dealership, and large showroom. Dealt with Mike while looking at a Z4. Offered a test drive, and it lasted a good 15 minutes. Unfortunately, he didn't know a key item about the car, which wa Mike while looking at a Z4. Offered a test drive, and it lasted a good 15 minutes. Unfortunately, he didn't know a key item about the car, which was disappointing. Otherwise, good experience. I wasn't ready to buy yet (still in my current lease), so no numbers were discussed. More