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BMW of Riverside

Riverside, CA

4.2
377 Reviews

3060 Adams St

Riverside, CA

92504

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Showing 377 reviews

May 16, 2011

JOHN WAS PROFESSIONAL, FRIENDLY AND EFFICIENT. HE EXPLAINED ALL THE FEATURES IN THE CAR AND MADE THE EXPERIENCE OF PURCHASING A CARE VERY EASY AND EVEN ENJOYABLE. CECE IN FINANCE DEPARTMENT WAS A PLE More

by FATANA44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN VIEIRA
May 17, 2011 -

BMW of Riverside responded

We greatly appreciate the long drive you made. Enjoy your new vehicle and we look forward to seeing you again!

May 15, 2011

We have had nothing but great experiences with BMW of Riverside. They have made everything possible and have made it more than comfortable for us. The employees are so friendly and always acknowledge More

by Jm54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Small & Chris Sharpe
May 17, 2011 -

BMW of Riverside responded

Thanks for the great review and making the drive to visit us. It's a pleasure serving you and we look forward to seeing you next time!

May 14, 2011

***UPDATE: Upon posting this review, Mr. Hughes (service director) got in contact with me and and offered to do whatever he has to to try to resolve my issues. He assured me that they made changes to the wa More

by sriteja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrin Shaddle, Mike Conner, Charles Hughes
April 19, 2011

I have done lots of online research on the model, price and etc. This is the only place which can meet all my requirements. The price is awesome and all the people in the dealer are really polite and ea More

by lukeluo2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
Apr 22, 2011 -

BMW of Riverside responded

Dear Zhoulu Lou, Thank you for your kind words! It was a privilege serving you. We hope you enjoy your new Ultimate Driving Machine. Sincerely, Tom Naso, General Manager

April 17, 2011

Great guys, professional, and they make buying so easy and hassle free. No long arguments, no pushing and switching sales staff, straigh to the point with best deal. After sales no hurry to get you in the More

by Tomjak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Hutton and Mark Decker
January 31, 2011

I brought my car for service in Nov. 2009. The battery would not keep a charge. I was sold another battery. In Nov. 2010, I went back for the same problem. car was kept for 3 days. I was told nothing More

by JBARTRY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember
Feb 07, 2011 -

BMW of Riverside responded

MS Artry, BMW of Riverside strives to exceed our clients expectations at all times. Our team is committed to providing high quality customer service. I apologize for any inconveniences you have experienced with your vehicles battery. I have reviewed your request for reimbursement and will be refunding you the amount on the invoice dated November of 2010. In addition to your reimbursement, I would like to offer you my assistance in explaining the sophisticated electronics used in today's vehicles and the testing procedures that were performed while in for that diagnosis. I would also like the opportunity to re inspect your vehicle at no charge in ensuring your complete satisfaction. Please feel free to contact me directly. Chuck Hughes 951-785-4444 --------------------------------------------------------------------------------

January 19, 2011

To Whom It May Concern: This letter is to provide feed To Whom It May Concern: This letter is to provide feed back on how the auto service at BMW of Riverside treats their customers: On December 14, More

by howard999
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darrin and Service Manager
January 05, 2011

Thank you BMW of Riverside for my beautiful 335is!! I Love my new car!! You guys are amazing and thank you for making this dream come true! Everyone was so helpful especially the manager Ted and the fina More

by redhead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Gebhard
December 15, 2010

This is our 5th time leasing from BMW of Riverside and we have always had great service. Our experience was this past Sunday was as easy and pleasant as one can ask for. We love BMWs - safe and reliable. More

by lornad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Davis, Pablo Hojberg
Jan 03, 2011 -

BMW of Riverside responded

Hi lornad, It was a pleasure serving you! We hope to see you again soon.

November 09, 2010

Updated:11-19-10 After getting a response for BMW of Riverside about my concerns and issues I decided to give them a call and set up a time to talk to a Chuck Hughes and wow what a difference one person More

by shaggy26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Too pissed to remember/ 2nd time Chuck Hughes
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