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BMW of Riverside
Riverside, CA
375 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 375 reviews
October 04, 2011
Took my vehicle to BMW Riverside for service. Was informed that my vehicle needed a fuel filter replacement and fuel injection cleaning! Paid for two diagnosis to figure this out! Before paying the $ informed that my vehicle needed a fuel filter replacement and fuel injection cleaning! Paid for two diagnosis to figure this out! Before paying the $760 for the work, I asked "How sure are you this will fix the problem? I dont want to pay almost $800 and not have a working vehicle." I was told by Tim Burgess, "I am 100% sure this will fix the problem." Paid the money took vehicle home and that same day had the same exact problem! Had to get it towed back to BMW RIVERSIDE, and next day was told the vehicle had bad gasoline! They flushed the tank, and returned it to me a day later! A few hours after picking it up went to fill up my tank and noticed gasoline pouring "not dripping" out from under the vehicle! Drove it back and was told there was a seal not placed properly on the fuel pump that they checked in the second diagnosis! Was called back next day told that all the problems are fixed and my vehicle was again ready. Picked it up and what do you know! Check engine light comes on just a few hours after they had it! This time they keep the car for 4 days! And call me telling me to pay them $2600 to fix the problem! This main problem was not recognized in the original two diagnosis! BMW of Riverside has put me through absolute xxxx! Ive missed work, school, money, and time! I can honestly say they have no idea what they are doing, and they are crazy to think I would hand them over $2600 and fill confident that they would fix the issue! Like Tim and Mike said, they are 100% sure they fixed the problem. Now what! More
by riversidebmw
Employees Worked With
Service Manager- Mike
September 07, 2011
I had some issues with their service and I was given prompt response with it. I was satisfied with the way they handle complains from customer. prompt response with it. I was satisfied with the way they handle complains from customer. More
by leothepogi
Employees Worked With
chuck hughes
September 04, 2011
We had previously visit another dealer and we were ready to sign the contract. We seen a newer car within our price range at BMW of Riverside. From the time I called and spoke to Pablo we felt the excellent to sign the contract. We seen a newer car within our price range at BMW of Riverside. From the time I called and spoke to Pablo we felt the excellent service. Pablo went beyond his scope of work to help us get our vehicle. His knowledge and superb customer service was the reason we purchase our vehicle. Even after the contract was signed he still took time to explain a few things on the vehicle that would be important to us. CC in Finance was also excellent in helping us deal with our credit union. We would are very great full and would refer the BMW of Riverside to all our friends and family. More
by Rmisiordia
Employees Worked With
Pablo and CC
August 29, 2011
I really appreciate how Pablo Hojberg treated us as we bought the car. Put up with our family and everything. Jim Hutton the Sales Manager really supported us also. bought the car. Put up with our family and everything. Jim Hutton the Sales Manager really supported us also. More
by douglas.skaggs
Employees Worked With
Pablo Hojberg and Jim Hutton
August 03, 2011
We purchased a new 20008 135i from this dealer and the sales and service experience was great. We just purchased a 2012 X5 35i. We had to order it since we were perticular on the options. It came in on sales and service experience was great. We just purchased a 2012 X5 35i. We had to order it since we were perticular on the options. It came in on schedule and the delivery process went without a hitch. Everyone at the dealership is very friendly and glad to help. More
by jlp44ca
Employees Worked With
Chris Hickman
June 09, 2011
Did not purchase my 328i at this particular dealership but used the dealership for my car servicing need. One would think as a BMW owner that the best and most consistent service would be offered at most but used the dealership for my car servicing need. One would think as a BMW owner that the best and most consistent service would be offered at most of the dealerships. NOT SO, The customer service experience is poor. The service representatives at this particular dealership are a horrible representation of what BMW promises to give their customers. I find the service representatives to be stuck up and rude. They talk down to their clients and do not treat you with hospitality. One representative that I frequently dealt with was Reed Chapman. He has a prideful, haughty and unreassuring attitude. He's a know it all for the most part and does not treat the customer with kindness. I would go else where and avoid this particular representative. More
by maxbar13
Employees Worked With
Reed Chapman
May 20, 2011
I had a very good buying experience with BMW of Riverside. I first went in there to get an idea of what I wanted and Chris was the first sales associate who helped me out. Even though I told him th Riverside. I first went in there to get an idea of what I wanted and Chris was the first sales associate who helped me out. Even though I told him that I wasn't ready to buy that day, he still took his time with me to help me understand my options. My next visit was 2 weeks later. Because Chris was busy with another client, John took care of me. He was very helpful as well. He helped me make the best decision in choosing the right car for my me and my needs. Jim (sales manager) gave me a price that I couldn't refuse. I called in other locations to compare prices and they were not even able match the deal. Overall I got a great deal along with great customer service. You cannot go wrong with BMW of Riverside. They have a great staff, and they have my business for life. I would recommend this BMW dealership to anybody. More
by Johnozasi
Employees Worked With
John, Chris & Jim
May 16, 2011
JOHN WAS PROFESSIONAL, FRIENDLY AND EFFICIENT. HE EXPLAINED ALL THE FEATURES IN THE CAR AND MADE THE EXPERIENCE OF PURCHASING A CARE VERY EASY AND EVEN ENJOYABLE. CECE IN FINANCE DEPARTMENT WAS A PLE EXPLAINED ALL THE FEATURES IN THE CAR AND MADE THE EXPERIENCE OF PURCHASING A CARE VERY EASY AND EVEN ENJOYABLE. CECE IN FINANCE DEPARTMENT WAS A PLEASRE TO DEAL WITH. I TRAVELED TO RIVERSIDE ALL THE WAY FROM NORTHRIDAY AND THEY DEFINITELY MY EXPRIENCE WORTH IT. More
by FATANA44
Employees Worked With
JOHN VIEIRA
May 15, 2011
We have had nothing but great experiences with BMW of Riverside. They have made everything possible and have made it more than comfortable for us. The employees are so friendly and always acknowledge Riverside. They have made everything possible and have made it more than comfortable for us. The employees are so friendly and always acknowledge your presence. They go the extra mile to make sure you are satisfied before you exit their doors. We live an hour & 15 min. From BMW of Riverside and will continue to drive back for all service and purchases because of their wonderful customer service. We recommend this dealership !!!!! More
by Jm54
Employees Worked With
Doug Small & Chris Sharpe
