BMW of Riverside

I bought my first BMW which turned out to be a total nightmare running one problem into another and costly repairs 4 months later. The dealership offered to buy this vehicle back and to get me another o nightmare running one problem into another and costly repairs 4 months later. The dealership offered to buy this vehicle back and to get me another one and so we did. So far so good. I think i got a great car and i am 100% happy. I am very pleased with the way they handled my complaint and the attention they showed to detail.  When other dealerships treat their clients bad and without respect, BMW of Riverside is by far the friendliest and highest in customer satisfaction that is hard to find. They will do everything they can to make sure you are 100% happy before you leave their door. Their employees are very friendly, positive, professional and always acknowledge your presence. From the general management to sales/service managers or sales/finance personel, they all do a great job.  Special thanks to Chuck, Tye and Mr Naso for taking care of my situation. I am very satisfied and i will continue being a loyal customer of BMW of Riverside. I wouldnt hesitate to recommend them to co-workers, friends and family members More

Ive bought cars all my life,everywhere else dealerships treat u like crap, Riverside took car of me like no other, ask for gill, thanks. treat u like crap, Riverside took car of me like no other, ask for gill, thanks. More

Took my vehicle to BMW Riverside for service. Was informed that my vehicle needed a fuel filter replacement and fuel injection cleaning! Paid for two diagnosis to figure this out! Before paying the $ informed that my vehicle needed a fuel filter replacement and fuel injection cleaning! Paid for two diagnosis to figure this out! Before paying the $760 for the work, I asked "How sure are you this will fix the problem? I dont want to pay almost $800 and not have a working vehicle." I was told by Tim Burgess, "I am 100% sure this will fix the problem." Paid the money took vehicle home and that same day had the same exact problem! Had to get it towed back to BMW RIVERSIDE, and next day was told the vehicle had bad gasoline! They flushed the tank, and returned it to me a day later! A few hours after picking it up went to fill up my tank and noticed gasoline pouring "not dripping" out from under the vehicle! Drove it back and was told there was a seal not placed properly on the fuel pump that they checked in the second diagnosis! Was called back next day told that all the problems are fixed and my vehicle was again ready. Picked it up and what do you know! Check engine light comes on just a few hours after they had it! This time they keep the car for 4 days! And call me telling me to pay them $2600 to fix the problem! This main problem was not recognized in the original two diagnosis! BMW of Riverside has put me through absolute xxxx! Ive missed work, school, money, and time! I can honestly say they have no idea what they are doing, and they are crazy to think I would hand them over $2600 and fill confident that they would fix the issue! Like Tim and Mike said, they are 100% sure they fixed the problem. Now what! More

I had some issues with their service and I was given prompt response with it. I was satisfied with the way they handle complains from customer. prompt response with it. I was satisfied with the way they handle complains from customer. More

We had previously visit another dealer and we were ready to sign the contract. We seen a newer car within our price range at BMW of Riverside. From the time I called and spoke to Pablo we felt the excellent to sign the contract. We seen a newer car within our price range at BMW of Riverside. From the time I called and spoke to Pablo we felt the excellent service. Pablo went beyond his scope of work to help us get our vehicle. His knowledge and superb customer service was the reason we purchase our vehicle. Even after the contract was signed he still took time to explain a few things on the vehicle that would be important to us. CC in Finance was also excellent in helping us deal with our credit union. We would are very great full and would refer the BMW of Riverside to all our friends and family. More

I really appreciate how Pablo Hojberg treated us as we bought the car. Put up with our family and everything. Jim Hutton the Sales Manager really supported us also. bought the car. Put up with our family and everything. Jim Hutton the Sales Manager really supported us also. More

We purchased a new 20008 135i from this dealer and the sales and service experience was great. We just purchased a 2012 X5 35i. We had to order it since we were perticular on the options. It came in on sales and service experience was great. We just purchased a 2012 X5 35i. We had to order it since we were perticular on the options. It came in on schedule and the delivery process went without a hitch. Everyone at the dealership is very friendly and glad to help. More

The dealership staff went to bat for me and resolved my issues with BMW financial when they technically did not have to and I am thankful. issues with BMW financial when they technically did not have to and I am thankful. More