BMW of Riverside

I traded in my 2008 BMW X5 for a new 2012 X5 at Riverside BMW. Although I lost quite a bit on my trade in value, I am very pleased with the newer model. Our salesperson, Joe Garcia, was very helpful during t BMW. Although I lost quite a bit on my trade in value, I am very pleased with the newer model. Our salesperson, Joe Garcia, was very helpful during the process. It was late in the evening, but I did not feel rushed or pressured. He took his time and explained everything, and even found us boxes to transfer the junk from our older model to the newer one. As usual, the showroom was in excellent shape, extremely clean and immaculate. The beverage service and cookies in the waiting area were fully stocked, even for that late in the evening. The overall experience was great. I recommended my neighbor who is in the market for a new car. More

THIS REVIEW IS LONG, BUT READ IT. YOU WONT REGRET IT THIS REVIEW IS LONG, BUT READ IT. YOU WONT REGRET IT We just purchased a new Space-grey, BMW X535d (sport, tech, and premium upgrades) from the BMW THIS REVIEW IS LONG, BUT READ IT. YOU WONT REGRET IT We just purchased a new Space-grey, BMW X535d (sport, tech, and premium upgrades) from the BMW of Riverside dealership in December. I have never rated or posted a review on a single product or service in my life. That all changed the minute I stepped into this dealership. Prior to this, my dad had never considered BMW and we have never owned a BMW. As we pulled up in the parking lot, Mike approached us very graciously and humbly and our first-class treatment started before we could even set foot onto the floor room. Right away, we kicked it off and told him exactly what we were looking for and he brought us keys to the X5 and we went for a test drive. Let me just say that it was not only the best test drive experience I have ever had, but also the best costumer service I ever had. Something that was very refreshing after going to a Mercedes, Porsche, Audi, and Range Rover dealership, Mike was the most animated, most dedicated, and most humble car salesperson I have ever seen (and I have been to A LOT of dealerships). Unlike all the usual talk about wanting to get you a good deal, Mike seemed the most willing and the most knowledgable as to HOW to get a good deal. We had the honor and privilege of working with the Fleet Manager at the dealership (with the help of Mike) in order to get the best deal possible. Once again, I have never seen such amazing costumer service. After having to leave that day, the fleet manager, Rolland was in constant phone communication with me AND my dad in trying to get us the car we wanted. Right away, he was able to locate the car that was inbound to the dealership, brand new from the factory, and he started working on the numbers over the phone. Let me just say that Rolland and Mike worked extremely hard to get us the BEST deal I have ever seen for a car of this beauty. And it's not like they didn't have any other costumers. I visited the dealership 3 times in this process and saw at least a dozen people buying cars each time. I was just blown away by the service we got at the dealership. Rolland even drove up to our home three hours away to get the contract signed. Most of the other dealerships we went to never even called us back to follow-up with us, even when they said they would. Let me visit specifically some points as to why this is the dealership to go to if you haven't already been convinced. 1) Customer Service: Keep in mind that we had gone to Mercedes, Audi, Porsche, and Range Rover before coming to BMW (best for last I say). No where did we get such amazing service as we did at BMW of Riverside. Every dealer is trained to bring or offer you water and coffee and in order to make you feel "at home". What made our visit to BMW special is the unparalleled attention we received (I think I was asked if I wanted water at least 3 or 4 times by different people), and the humble and customer-oriented service. It appalls me how companies (and dealerships) preach that their customer service is the best, where in actuality that is the NOMRAL service a customer should get. The service we got at BMW of riverside was unparalleled. For once, we actually felt like we were at home, not there just for a business deal. That may sound corny to some of you, but trust me, when you experience it, that will be the dealership you will go to for the rest of your life. 2) Quality of Work: Undoubtedly five out of five stars. I would give six if I could. Mike and Rolland worked so hard and meticulously to earn our business with such refined business skills. Our paperwork was done with the utmost diligence and scrutiny (may I also add that I have never been out of a dealership faster with a new car and paperwork signed). When it was time to detail our car, it was done with the best serve I have ever seen. From the minute we stepped foot into the dealership until the time we left, every one conducted themselves with professionalism and courtesy. When Rolland had to come up to our place (three hours away) to get the contract signed, he came in a suit, just to get three signatures. Other dealers have also come to get contracts signed, never with so much professionalism. 3) Friendliness: You would think that you would have seen the best of the best already, having been to a lot of luxury car dealers. Nope. The friendliness of the staff (not just Mike and Rolland) was extremely vibrant. Everyone had a smile on their face and it was clear what their number one goal was: to make the customer happy. Every time I called or when we came to the dealership, we were greeted with warm welcomes; not the usual BS welcomes that you get that have a "lets make a deal" undertone to them. 4) Overall experience: Lets just say this. My dad, who never considered BMW before this (who I had to convince to try) is now BMW customer for life. Guaranteed. 5) Price and Product: Every one has different experiences, but the kind of efforts that were made to get us a good deal were amazing. Keep in mind we are talking about BMW, a very reputable company. They could have easily skipped over us and sold the car to the other dozen people there. That is the difference between this dealership and the others. Humility. From the beginning there goal was to make us happy and to earn our business. And they did. Let's just say we got a pretty NICE deal (sticker was 70k). My friends dad bought a Mercedes C350 (which was about 40-45k sticker) for the same financing period (72 months; and he put money down) and we are paying one hundred dollars LESS than them per month. You do the math. And we are talking about a fully-loaded X5 with the sports activity package upgrade, technology package upgrade, and premium package upgrade. To be honest with you though, this vehicle out did all its competitors (Mercedes ML and GL450,550 & Audi Q7 & Porsche Cayenne and the Range Rover) for us in the overall weight of luxury, performance, durability, handling, quality, size, and price. OVERALL: If you are looking for a BMW, or looking for a new car and are unsure of what to get, BMW of Riverside is beyond worth a visit. You won't be disappointed. They earned by business and that of my family for life. Mike, our salesperson was AMAZING and Rolland, the fleet manager who we worked the deal with, was UNPARALLELED. Every one has different experiences and tastes, but this dealership satisfied and exceeded every check point of our evaluation; I am sure it will do the same to yours. I know where we are going for our next beamer. BMW of Riverside. More