BMW of Riverside

I'm very pleased with the exceptional customer service of Mr. Cruz Ayala. On my next purchase I would like the same salesman to assist me because he did not pressure or no rushing me in making decision. I wi Mr. Cruz Ayala. On my next purchase I would like the same salesman to assist me because he did not pressure or no rushing me in making decision. I will highly recommend him to my family and friends. More

My issue with the service department is with my service advisor (Ernie). I used the BMW site to text and leave messages for my service advisor who basically ghosted me and not replied to my texts or voic advisor (Ernie). I used the BMW site to text and leave messages for my service advisor who basically ghosted me and not replied to my texts or voice mails. I had to contact the dealership to get a response. When I picked up my car he did not acknowledge me and a previous service advisor who helped me in the past advised me my car was ready and to proceed to cashier to pay my $7,000 repair. Although it was expensive I have no complaints with the workmanship. More

Good afternoon my experience with this dealership is terrible because I called and I made an appointment to buy a car and Mr. Charles Arroyo that same day of my appointment called me to confirm and I dr terrible because I called and I made an appointment to buy a car and Mr. Charles Arroyo that same day of my appointment called me to confirm and I drove 2:30 literally for nothing because as soon as I arrived it turned out that they already sold the car and they wanted to sell me another one when I was decided to buy it the man named JR was the one who wanted to attend to me but he knew that I was going to see that car and he didn’t worry about letting me know that they no longer had it and they made me drive and waste my time it’s not a serious dealership I don’t recommend it More

BMW Riverside service department is terrible! We have two BMWs and have never had a service without an issue. First on my wife’s car we were charged for a windshield wiper replacement. When we We have two BMWs and have never had a service without an issue. First on my wife’s car we were charged for a windshield wiper replacement. When we picked up the car, the old blades had been removed, but new ones were never put on. Next, the car was in for a windshield replacement and we were told the body shop would take it to service for a required brake fluid replacement under warranty. The body shop had the car for almost 2 months (some other parts were replaced due to rock damage) and we were told the service had been completed. It had not. When we picked up the car, we found that the work hadn’t been done so we took it over to service. They wanted to charge us over $300 as the warranty had expired. Recently we took our X5 in for the cross traffic warning not working and a loud thunk in the frame. Of course, they “could not replicate” the problem, despite it occurring several times a day. When I asked them to demonstrate that the cross-traffic alert was working, nobody at the dealership even knew how it was supposed to work. I had to call a BMW engineer in Atlanta to explain the parameters of when it would alert (and he admitted it did not work well as they designed it so it would reduce “false alerts”.) It is useless. Recently we had the X5 in for brakes and a rear windshield wiper. When we dropped off the car they said our tires needed replacing (at over $2300). We elected NOT to have it done. When we picked up the car, the bill stated the wiper was replaced. You guessed it, it hadn’t. I’ve called the dealer several times and the service department does not answer the phone. You have to leave a message. I’ve left messages for both the service manager and assistant service manager and have never received a call-back. I have also taken the car to two tire shops and both said the tires do not need replacing and have at least another 5k-8k miles left. More

Brought my BMW X7 for routine maintenance. Ernie was very hospitable and thorough. I was offered a loaner as the X7 had a recent recall. BMW of Riverside was able to complete everything in one Ernie was very hospitable and thorough. I was offered a loaner as the X7 had a recent recall. BMW of Riverside was able to complete everything in one day. The service was quick and the car wash was a nice touch. From dropping off my X7 to being greeted by the greeter. Checking out with the cashier to pick up my keys. The entire process and experience was awesome. Great, clean facility. Nice and knowledgeable staff. I will definitely be back. More

I love BMW of Riverside! The service was impeccable, and their communication with me regarding my car were timely. Ullisees, the service advisor was very polite and very in The service was impeccable, and their communication with me regarding my car were timely. Ullisees, the service advisor was very polite and very informative. I had a very positive experience with the service I got. More

Mark was excellent to work with, he was very professional, he is methodical at his craft, and went the extra mile to make sure we walked away 100% satisfied with our trade in of our 530e and our professional, he is methodical at his craft, and went the extra mile to make sure we walked away 100% satisfied with our trade in of our 530e and our lease of the new ix! Thanks Mark!!! More

R. Bruce Harris was very helpful and provided Excellent service , I will recommend him to my friends and family too. service , I will recommend him to my friends and family too. More

Larry is the go to guy. Larry goes above and beyond to help you get the BMW you want. I am enjoying my car and looking forward to getting my next one with Larry again! Larry goes above and beyond to help you get the BMW you want. I am enjoying my car and looking forward to getting my next one with Larry again! More

I always have a wonderful experience when I come to this dealer. Justin at service always provides the best customer service! He literally goes above and beyond for his customers. Thank you Justin! dealer. Justin at service always provides the best customer service! He literally goes above and beyond for his customers. Thank you Justin! More