BMW of Riverside

I needed to get a new car, and always having wanted a BMW, I went to Irvine BMW (since I live in Orange County) where I was told that even though I had good credit, it was too limited, so there was no wa BMW, I went to Irvine BMW (since I live in Orange County) where I was told that even though I had good credit, it was too limited, so there was no way I’d get approved for a car. They weren’t even willing to consider. I then went to BMW of Riverside where I was treated much differently from the beginning. They wanted to help me and were confident they could get me the car I wanted. They did! The sales person, Tim Burgess, even insisted I test drive the car when I already knew what I wanted. I ended up leasing a beautiful 3-series. The sales manager I worked with, Ty Gilbert, was exceptionally helpful, genuinely interested and caring, and was able to make me a great deal! They all stayed late to make sure I could get the car that same day. Another sales rep, Jamil, also helped and even stayed until past midnight in order to explain everything in the car before I drove it off the lot. I was very impressed! The only reason I’m giving 4 “stars” for quality of work is because a couple of times Tim didn’t know how to use their computer system which caused some delays. Overall, the service was exceptional. This was one the first time I purchased a new car from a dealership, and I couldn't be happier with my experience. BMW of Riverside made it happen for me! I’ll be happy to come back. More

Working with Mike Brenner was a pleasure. He quoted us the best deal. And he was very thorough in the pricing and payment options. However, we had to deal with another associate in the interim becau the best deal. And he was very thorough in the pricing and payment options. However, we had to deal with another associate in the interim because he originally took our call and he was very sloppy. He didn't get the facts listed correctly and ended up confusing the listing for the buyer. Futhermore, this person never returned my calls, eventhough we've already visited the dealership and paid a deposit. We were just wanting to get information on the actual car build. Luckily, Mike took over our sale after some feedback given to the dealership. Mike was very forthcoming with information and periodic updates. He gave us all the details of the car build, it's arrival and when we came to pick it up, including all the neat features of the car. He really took time with us to acquaint ourselves with our newest family addition. He even set up both mine and my husband's bluetooth! We are very happy with our new car and our association with Mike. Unfortunately, the legacy with the previous associate continued for several months. The payment plan and associated mailings were sent to the wrong individual. Along with the license plates. It took me several weeks to retrieve them as I don't visit the erroneous address very often. More

Everyone at BMW of Riverside was wonderful, from the sales person to the finance department. I've purchased numerous cars, and I have never received such excellent service. I had the best sales person e sales person to the finance department. I've purchased numerous cars, and I have never received such excellent service. I had the best sales person ever!! He was so friendly and professional, and his knowledge of the vehicles was outstanding! They made it such a pleasant experience. I would recommend them to anyone. I will NEVER buy a car from another dealership! More

We just left with our brand new 528i with the M package! Pablo was extremely knowledgeable and helpful. He took the time to understand our needs and budget before bringing us an offer. He and the sales mana Pablo was extremely knowledgeable and helpful. He took the time to understand our needs and budget before bringing us an offer. He and the sales manager were very professional, fair in their pricing, and patient. It was the most positive experience we have had in a car dealership. Luxury cars with A-class service! We are going back in a few weeks to upgrade our 3 series. Go in and ask for Pablo! More

Where do I begin... I just purchased my 3rd BMW and this is the dealer to go to! What keeps me coming back is the service, friendliness, and knowledgeable staff. They are never phony or try to pressure yo is the dealer to go to! What keeps me coming back is the service, friendliness, and knowledgeable staff. They are never phony or try to pressure you in to buying something you don't want. I will continue to go to BMW of Riverside as long as possible... Love them!! More

Starting with the purchase, I was shopping around and visited their location few times and have met many educated people. After the purchase, service is awesome, I feel like visiting this dealer just to visited their location few times and have met many educated people. After the purchase, service is awesome, I feel like visiting this dealer just to greet the people who have helped me. In the service department Nick and Josh are always welcoming and helpful even when I visit without an appointment, they have always welcomed and serviced it ontime. The place is extremely well maintained and clean that my kids can't wait for the next visit. WiFi, coffee, background music and a work desk :) . Whenever the service cannot be done on time for some reason a loaner was always offered to me, thank you BMW of Riverside . More

This is now my 3rd BMW from this dealership and they make you feel so special - Pablo was amazing and so much fun to work with and Dolan gave me options that I wasnt looking at in order to find the best car you feel so special - Pablo was amazing and so much fun to work with and Dolan gave me options that I wasnt looking at in order to find the best car for me for the price I was paying, which I think is wonderful! I love these guys and tell everyone to get their BMW's from them. Cant wait for the next go around in 3 years!! More

Best "car buying" experience I've ever had. I have purchased several cars over the years, and the BMW of Riverside was the best all around (hands down) dealer! Pablo was very knowledgeable. We (m have purchased several cars over the years, and the BMW of Riverside was the best all around (hands down) dealer! Pablo was very knowledgeable. We (my wife and I) told him what we were looking for and he delivered. Jim Hutton (manager) was very professional and pleasant to work with as well. Jim pushed his team along and help expedite the sale. We were in and out within 3 hours and managed to get an amazing deal on an X5 as well. Then there was a gal named "C.C." (not sure how she spells it) in the finance department....she was a sweetheart! My wife and I could have gotten out of there about 30 minutes earlier, but we were actually pretty entertained by C.C. I would recommend this dealership to anyone! I will be back! Thanks Pablo, Jim and CC!!!! More

The sales agent was very helpful and knowledgeable about the product. I received very good servece and answered all the questions I had. He was very professional. I received a fair treatment and the price w the product. I received very good servece and answered all the questions I had. He was very professional. I received a fair treatment and the price was reasonable. I have a positive experience regarding the purchase of my vehicle at BMW of Riverside. I would recommend this dealership to family and friends. More

TRAVIS SKINNER DID A GREAT JOB SHOWING US, LETTING US TEST DRIVE, HELPING WITH FINANCING, AND STAYING LATE TO MAKE SURE WE WHERE SATISFIED, I WOULD DEFINITELY RECOMMEND HIM AND THE DEALERSHIP. TEST DRIVE, HELPING WITH FINANCING, AND STAYING LATE TO MAKE SURE WE WHERE SATISFIED, I WOULD DEFINITELY RECOMMEND HIM AND THE DEALERSHIP. More