BMW of Riverside

Yes, I purchased my BMW at this dealership 5 years ago. The sales personnel were outstanding. The same level of professionalism is carried down to the service department. The sales personnel were outstanding. The same level of professionalism is carried down to the service department. More

I recently had my first service since purchasing my BMW. My service advisor Nicholas Cappellano is very knowledgeable and helpful. He always make sure that I'm completely satisfied with my service or produ My service advisor Nicholas Cappellano is very knowledgeable and helpful. He always make sure that I'm completely satisfied with my service or products before I leave. I switched over to Riverside BMW after going to other dealerships for the great service and attention to detail that I receive every time. Riverside BMW will always receive my business. More

I was interested in a new BMW X5 Diesel and looked first at BMW of Riverside. I had a good experience with the client advisor Elnaz (Joe) I worked with who stayed in touch with me and helped me work out a at BMW of Riverside. I had a good experience with the client advisor Elnaz (Joe) I worked with who stayed in touch with me and helped me work out a very favorable deal. Jennifer in finance was also super to deal with; I know getting me the finance deal I wanted wasn't nearly as easy as she made it look. The whole experience went as smooth and I could have hoped for. I love my new BMW! I would recommend Riverside BMW to anyone. More

Service department completed a "Vehicle Check" which I paid for and failed to mention of recommend service items that ended up coming due two weeks later. which I paid for and failed to mention of recommend service items that ended up coming due two weeks later. More

I needed to get a new car, and always having wanted a BMW, I went to Irvine BMW (since I live in Orange County) where I was told that even though I had good credit, it was too limited, so there was no wa BMW, I went to Irvine BMW (since I live in Orange County) where I was told that even though I had good credit, it was too limited, so there was no way I’d get approved for a car. They weren’t even willing to consider. I then went to BMW of Riverside where I was treated much differently from the beginning. They wanted to help me and were confident they could get me the car I wanted. They did! The sales person, Tim Burgess, even insisted I test drive the car when I already knew what I wanted. I ended up leasing a beautiful 3-series. The sales manager I worked with, Ty Gilbert, was exceptionally helpful, genuinely interested and caring, and was able to make me a great deal! They all stayed late to make sure I could get the car that same day. Another sales rep, Jamil, also helped and even stayed until past midnight in order to explain everything in the car before I drove it off the lot. I was very impressed! The only reason I’m giving 4 “stars” for quality of work is because a couple of times Tim didn’t know how to use their computer system which caused some delays. Overall, the service was exceptional. This was one the first time I purchased a new car from a dealership, and I couldn't be happier with my experience. BMW of Riverside made it happen for me! I’ll be happy to come back. More

Working with Mike Brenner was a pleasure. He quoted us the best deal. And he was very thorough in the pricing and payment options. However, we had to deal with another associate in the interim becau the best deal. And he was very thorough in the pricing and payment options. However, we had to deal with another associate in the interim because he originally took our call and he was very sloppy. He didn't get the facts listed correctly and ended up confusing the listing for the buyer. Futhermore, this person never returned my calls, eventhough we've already visited the dealership and paid a deposit. We were just wanting to get information on the actual car build. Luckily, Mike took over our sale after some feedback given to the dealership. Mike was very forthcoming with information and periodic updates. He gave us all the details of the car build, it's arrival and when we came to pick it up, including all the neat features of the car. He really took time with us to acquaint ourselves with our newest family addition. He even set up both mine and my husband's bluetooth! We are very happy with our new car and our association with Mike. Unfortunately, the legacy with the previous associate continued for several months. The payment plan and associated mailings were sent to the wrong individual. Along with the license plates. It took me several weeks to retrieve them as I don't visit the erroneous address very often. More

Everyone at BMW of Riverside was wonderful, from the sales person to the finance department. I've purchased numerous cars, and I have never received such excellent service. I had the best sales person e sales person to the finance department. I've purchased numerous cars, and I have never received such excellent service. I had the best sales person ever!! He was so friendly and professional, and his knowledge of the vehicles was outstanding! They made it such a pleasant experience. I would recommend them to anyone. I will NEVER buy a car from another dealership! More

We just left with our brand new 528i with the M package! Pablo was extremely knowledgeable and helpful. He took the time to understand our needs and budget before bringing us an offer. He and the sales mana Pablo was extremely knowledgeable and helpful. He took the time to understand our needs and budget before bringing us an offer. He and the sales manager were very professional, fair in their pricing, and patient. It was the most positive experience we have had in a car dealership. Luxury cars with A-class service! We are going back in a few weeks to upgrade our 3 series. Go in and ask for Pablo! More

Where do I begin... I just purchased my 3rd BMW and this is the dealer to go to! What keeps me coming back is the service, friendliness, and knowledgeable staff. They are never phony or try to pressure yo is the dealer to go to! What keeps me coming back is the service, friendliness, and knowledgeable staff. They are never phony or try to pressure you in to buying something you don't want. I will continue to go to BMW of Riverside as long as possible... Love them!! More

Starting with the purchase, I was shopping around and visited their location few times and have met many educated people. After the purchase, service is awesome, I feel like visiting this dealer just to visited their location few times and have met many educated people. After the purchase, service is awesome, I feel like visiting this dealer just to greet the people who have helped me. In the service department Nick and Josh are always welcoming and helpful even when I visit without an appointment, they have always welcomed and serviced it ontime. The place is extremely well maintained and clean that my kids can't wait for the next visit. WiFi, coffee, background music and a work desk :) . Whenever the service cannot be done on time for some reason a loaner was always offered to me, thank you BMW of Riverside . More