BMW of Riverside

Wonderful Visit. I really love your dealership, it was my first time there for a oil change and Nick really took care of me and I did not have to wait long. It was a I really love your dealership, it was my first time there for a oil change and Nick really took care of me and I did not have to wait long. It was a amazing visit and they give you drinks and snacks, how nice..... Wyvone More

Recent car service Travis was amazing. He followed my car throughout the service process. He had my car ready and washed BEFORE he Promised. I will definitely service m Travis was amazing. He followed my car throughout the service process. He had my car ready and washed BEFORE he Promised. I will definitely service my car at Riverside. Thank you Travis! More

Kal was great. Although we stopped late in the day on Thursday befor a holiday, Kal was warm, friendly and was great to do business with. Starting out at a Mercedes Although we stopped late in the day on Thursday befor a holiday, Kal was warm, friendly and was great to do business with. Starting out at a Mercedes Dealer across the street, while I was negotiating with the salesman there, and it was getting late, my wife walked across the streets BMW of Riverside. 90 minutes later we drove off in a new 535i. Highly recommended, will recommend to friends.... More

Excellent Sales Experience I recently worked with BMW Riverside on lease of 2014 X5. Throughout the entire process, my sales rep Vince was fantastic to work with. Not only was I recently worked with BMW Riverside on lease of 2014 X5. Throughout the entire process, my sales rep Vince was fantastic to work with. Not only was he extremely professional, he was incredibly responsive and detail-oriented from start to finish. After test driving at my local dealer and deciding on the exact configuration I wanted, I shopped around very hard (communicating with local dealers here in San Diego and those in OC / Inland Empire). From my first communication with Vince, it was apparent we would be able to find a deal that worked for both parties. I'm a bottom line guy and let Vince know what it would take to earn my business- within our first fee hours of email/phone calls, we had the framework of a deal. His great work did not stop there. We ordered my build as no dealers had what I was looking for. A day after I signed off on hype order, I realized I really wanted to upgrade to the 20" wheels. Although it was foo late to edit my order, Vince came through for me and got a new order into the system with my exact requirements. Today I picked up the car and couldn't be happier. Vince made the experience well worth the 2 hour drive each way...and I will be seeing them again in 3 years when my lease expires. Highly recommended!! More

Easy as pie One of the easiest car buying experiences I have ever had. Larry Winkler went above and beyond what I expected. This was my third car from them. One of the easiest car buying experiences I have ever had. Larry Winkler went above and beyond what I expected. This was my third car from them. More

Exceptional Service Department! I went in for regular scheduled maintenance on my 328i (brake fluid, and oil gasket housing had a leak, all covered by warranty, i only paid a small d I went in for regular scheduled maintenance on my 328i (brake fluid, and oil gasket housing had a leak, all covered by warranty, i only paid a small deductible of $50 to replace it). I had to wait a short while for a loaner vehicle to become available so I can get back to work. The lady that helped me in the service department (sorry I forgot your name)was very apologetic that she did not have a fueled vehicle and that i had to fill it on my own, because there was no available gas cards to fuel the car. There was a little less than 1 notch left on the gas tank, but she comped me for free gas on my next service appointment. I didn't really care because the loaner car they gave me was a brand new 2014 535d diesel fuel twin turbo engine, so i was excited to drive it. Nick Cappellano was my service advisor and was very helpful, and always is every time I come in. He told me that my extended warranty was going to expire in just 6 months, so he went ahead and gave me an annual oil change just because he was worried that I wouldn't be able to get one later if my warranty expired. He also offered to help me look for third party warranty companies that will extend the warranty once it expires. When my car was ready for pickup, i came in to swap cars, and as I was walking out to my car, Nick caught up to me to tell me that he filled up my gas tank. I was super happy and wasn't even expecting it. They turned a small little gas issue into a remarkable experience overall. This really is a one of a kind service department and they bend backwards to make sure you leave happy. If any of my family or friends want to buy a BMW someday I'm going to make sure they come to this dealership, and no where else. I'm very lucky to have bought my car from here because they really take good care of me...and my car. More

I expect more from BMW BMW of Riverside came highly recommended from a friend of mine. They mentioned the no hassle and very personable sales reps at this location, so I too BMW of Riverside came highly recommended from a friend of mine. They mentioned the no hassle and very personable sales reps at this location, so I took my chances and drove to Riverside, almost a 45 minute drive from my home. When I arrived I was greeted my a nice gentleman, right away I was impressed by his hospitality and willingness to help me in the process of finding my first BMW. After a few test drives I found the car I wanted and was sat down to go over numbers and figures. Although my salesman was a gentlemen throughout my stay, Anthony Caruso ruined my experience. To make a long story short, Anthony Caruso ruined the deal and I left without purchasing the BMW I wanted because of his attitude. Anthony was very unpleasant and acted as though losing my business was no big deal because someone else will come in and buy the car. Sure I could of walked away with the car but I don't do business with people who are as rude as he is. I actually purchased my BMW at BMW of Ontario a few days later for the price I was negotiating with Anthony. Not only did you lose my business but I will now be referring my family and friends to Ontario BMW. More

BMW Of Riverside you rock My saleperson at BMW of Riverside was awesome Craig Deloach thank you for making my dreams come true I love my new car you rock. My saleperson at BMW of Riverside was awesome Craig Deloach thank you for making my dreams come true I love my new car you rock. More

BMW was fantastic I hate to buy cars! Larry Winkler at Riverside BMW completely changed my mind about all of this. He is quite simply the best car person I have ever d I hate to buy cars! Larry Winkler at Riverside BMW completely changed my mind about all of this. He is quite simply the best car person I have ever dealt with. He took the time to understand my needs, he explained everything very thoroughly and efficiently, he communicated with me regularly (we ordered a car and he told me where it was every step of the way from Germany), and he made sure I got a fair deal from an economic point of view. Then, when I could not arrange for my daughter to drive me to the dealership to pick the car up, Larry and his team came to my home. If there is a finer person in the automobile world, I'd like to meet them. 1000% enthusiastic recommendation of Larry and his entire team at BMW of Riverside. More

First off, I want to say BMW does strive to make their customers happy. I do not have one bad thing ever to say about customer service personnel and Don King was great an 4/1/14. I waited almost an hour customers happy. I do not have one bad thing ever to say about customer service personnel and Don King was great an 4/1/14. I waited almost an hour for the Enterprise to pick me up for a car rental and they (BMW) offered to pay for my car rental, which was great relief and came at a time where money is in short supply. With that being said, my only gripe is the cost of repairs for BMW. From the time we bought our car till now, we have spent over $15000 in repairs for my 2006 330i. New transmission, new transmission computer, numerous run flat tires that never last more than a year before getting flat, and well you can't repair a run flat tire, total repalcement at $400 a tire. Headlight repalcement, window lock repalcement, A/C fan replacement, leaks in the head lights seals, Halo light repalcement. Water pump replacement, Valve cover gasket replacement this time around and now I am need a drivebelt tensioenr replacement and oil pan gasket replacement. Another $2000 just for that. So the list goes on and on with this car. I wish we never bought the car. The people are great at Riverside BMW, but just get ready to fork over tens of thousands of dollars in repairs. Oil change alone is over $160, DIY for less than $55. The bottom line is this. Repairs are ridiculous on a BMW that should in theory run better than your average Toyota Camry, but reliabiltiy is certainly not BMW's greatest strength. If you want the best customer service, then BMW of Riverside is the way to go. Just don't one for reliability. More