BMW of Riverside

Excellent communication and delivery on promises made Had car towed to BMW of Riverside due to failed fuel pump. After learning diagnosis, Paul Brewer was excellent at obtaining warranty coverage for the Had car towed to BMW of Riverside due to failed fuel pump. After learning diagnosis, Paul Brewer was excellent at obtaining warranty coverage for the failed part, prompt in his communication with us and timely on his promised delivery date for the repaired car. More

Friendly professional service Jay was our sales person and he had a wonderful personality and was genuine. His test driving route was beautiful and was a good representative sampl Jay was our sales person and he had a wonderful personality and was genuine. His test driving route was beautiful and was a good representative sample of driving that one might incur. All of the staff were friendly and attentive. The price point of our 528i lease was fair and was negotiated with mutual respect. All in all Riverside BMW was an excellent place to purchase a wonderful "ultimate driving machine". More

Mr J Razzak Great friendly Enviornment. Very hard working dedicated employee went extra mile to make my needs met. Keep up the good work. I am Glad that Mr Razzak Great friendly Enviornment. Very hard working dedicated employee went extra mile to make my needs met. Keep up the good work. I am Glad that Mr Razzak helped me to make right choice. More

Courteous and Professional This was my second visit to the service center. I purchased my car about 2 months ago (CPO) and on the first visit it required some minor cosmetic wo This was my second visit to the service center. I purchased my car about 2 months ago (CPO) and on the first visit it required some minor cosmetic work. (cup holder and floor mats.) Reception was great and work was completed in a timely manner. Jose Meza was the service advisor. On my second visit I brought my car for scheduled maintenance. From the time they received my car to the time I picked it up the staff was excellent. Don King, (not the boxing promoter..lol) was my service advisor. Don made sure that my car did not leave until everything was tip top. They provided me with a 2014 loan car (BMW of course) until my car was complete. Thanks BMW of Riverside, you guys are the best. Also a shout out to Craig Deloach, the salesman who sold me my car. Best car purchase ever…….Rick 2011 550i More

Wonderful Visit. I really love your dealership, it was my first time there for a oil change and Nick really took care of me and I did not have to wait long. It was a I really love your dealership, it was my first time there for a oil change and Nick really took care of me and I did not have to wait long. It was a amazing visit and they give you drinks and snacks, how nice..... Wyvone More

Recent car service Travis was amazing. He followed my car throughout the service process. He had my car ready and washed BEFORE he Promised. I will definitely service m Travis was amazing. He followed my car throughout the service process. He had my car ready and washed BEFORE he Promised. I will definitely service my car at Riverside. Thank you Travis! More

Kal was great. Although we stopped late in the day on Thursday befor a holiday, Kal was warm, friendly and was great to do business with. Starting out at a Mercedes Although we stopped late in the day on Thursday befor a holiday, Kal was warm, friendly and was great to do business with. Starting out at a Mercedes Dealer across the street, while I was negotiating with the salesman there, and it was getting late, my wife walked across the streets BMW of Riverside. 90 minutes later we drove off in a new 535i. Highly recommended, will recommend to friends.... More

Excellent Sales Experience I recently worked with BMW Riverside on lease of 2014 X5. Throughout the entire process, my sales rep Vince was fantastic to work with. Not only was I recently worked with BMW Riverside on lease of 2014 X5. Throughout the entire process, my sales rep Vince was fantastic to work with. Not only was he extremely professional, he was incredibly responsive and detail-oriented from start to finish. After test driving at my local dealer and deciding on the exact configuration I wanted, I shopped around very hard (communicating with local dealers here in San Diego and those in OC / Inland Empire). From my first communication with Vince, it was apparent we would be able to find a deal that worked for both parties. I'm a bottom line guy and let Vince know what it would take to earn my business- within our first fee hours of email/phone calls, we had the framework of a deal. His great work did not stop there. We ordered my build as no dealers had what I was looking for. A day after I signed off on hype order, I realized I really wanted to upgrade to the 20" wheels. Although it was foo late to edit my order, Vince came through for me and got a new order into the system with my exact requirements. Today I picked up the car and couldn't be happier. Vince made the experience well worth the 2 hour drive each way...and I will be seeing them again in 3 years when my lease expires. Highly recommended!! More

Easy as pie One of the easiest car buying experiences I have ever had. Larry Winkler went above and beyond what I expected. This was my third car from them. One of the easiest car buying experiences I have ever had. Larry Winkler went above and beyond what I expected. This was my third car from them. More

Exceptional Service Department! I went in for regular scheduled maintenance on my 328i (brake fluid, and oil gasket housing had a leak, all covered by warranty, i only paid a small d I went in for regular scheduled maintenance on my 328i (brake fluid, and oil gasket housing had a leak, all covered by warranty, i only paid a small deductible of $50 to replace it). I had to wait a short while for a loaner vehicle to become available so I can get back to work. The lady that helped me in the service department (sorry I forgot your name)was very apologetic that she did not have a fueled vehicle and that i had to fill it on my own, because there was no available gas cards to fuel the car. There was a little less than 1 notch left on the gas tank, but she comped me for free gas on my next service appointment. I didn't really care because the loaner car they gave me was a brand new 2014 535d diesel fuel twin turbo engine, so i was excited to drive it. Nick Cappellano was my service advisor and was very helpful, and always is every time I come in. He told me that my extended warranty was going to expire in just 6 months, so he went ahead and gave me an annual oil change just because he was worried that I wouldn't be able to get one later if my warranty expired. He also offered to help me look for third party warranty companies that will extend the warranty once it expires. When my car was ready for pickup, i came in to swap cars, and as I was walking out to my car, Nick caught up to me to tell me that he filled up my gas tank. I was super happy and wasn't even expecting it. They turned a small little gas issue into a remarkable experience overall. This really is a one of a kind service department and they bend backwards to make sure you leave happy. If any of my family or friends want to buy a BMW someday I'm going to make sure they come to this dealership, and no where else. I'm very lucky to have bought my car from here because they really take good care of me...and my car. More