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BMW of Riverside
Riverside, CA
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 377 reviews
January 04, 2015
Outstanding service Best service I have gotten at a dealer. My salesman Vinit Guapta was great and more than helpful. In my opinion one of the best salesman I have gotten Best service I have gotten at a dealer. My salesman Vinit Guapta was great and more than helpful. In my opinion one of the best salesman I have gotten. More
by Julio aceves
Employees Worked With
Vinit Gupta
January 02, 2015
Amazing Deal Amazing deal... Never thought that getting a brand new BMW 328i would be a stress free transaction.... But thanks to Mr. Ammar Haque, the best salespe Amazing deal... Never thought that getting a brand new BMW 328i would be a stress free transaction.... But thanks to Mr. Ammar Haque, the best salesperson in my entire car deals so far... This is my 10th car deals and the fastest, organized and smoothest transaction ever... More
by Javita
Employees Worked With
Ammar Haque
December 26, 2014
Great Service on My BMW I took my 2009 280i in for a scheduled oil change and the experience is always a pleasant one. Travis is my usual consultant and was not there this vi I took my 2009 280i in for a scheduled oil change and the experience is always a pleasant one. Travis is my usual consultant and was not there this visit. The person replacing him (Don King) was very friendly and helpful. The previous visit was for a change of brake fluid with Travis as my consultant. For some reason I showed up on time but a day early and he didn't mention me being early and processed me right away. I really do appreciate the way I am treated at Riverside BMW every time I go in. Thanks again. More
by Chuck
Employees Worked With
Don King
December 01, 2014
Purchased a vehicle Purchased a 2011 528I from Stephan Caraway. He was great and made the experience great. I would recommend him to family and friends looking to buy a B Purchased a 2011 528I from Stephan Caraway. He was great and made the experience great. I would recommend him to family and friends looking to buy a BMW. More
by Hernandezm
Employees Worked With
Stephan Caraway
November 27, 2014
Excellent Service Paul Brewer is the BEST service consultant in Riverside, He made me feel very comfortable he explained everything in regards my car service in a way t Paul Brewer is the BEST service consultant in Riverside, He made me feel very comfortable he explained everything in regards my car service in a way that I was able to understand everything, he also answered every single question I had. Thank you so much Paul for your hard work. More
by sophiam10
Employees Worked With
Paul Brewer
September 30, 2014
Superior service I have always enjoyed my experience at BMW of Riverside this time as always the service was exceptional Nick is an asset to the organization I will al I have always enjoyed my experience at BMW of Riverside this time as always the service was exceptional Nick is an asset to the organization I will always recommend him to my friends and family thanks once again for an enjoyable experience More
by Larryo951
Employees Worked With
Nick
September 22, 2014
Excellent service from Don King Went in for a bubble and air leak on my tire. Don was very helpful and very professional for this entire visit. It was a Friday and my tire had to b Went in for a bubble and air leak on my tire. Don was very helpful and very professional for this entire visit. It was a Friday and my tire had to be ordered and won't be available until Monday. He told me that he is not certain on the integrity of my current tire so instead of sending me home and have me come back on Monday for a tire replacement, he thought of my safety and offered me a service car to be used for the weekend. We worked hand in hand to get my claim approved. He was also very kind to make sure that my front plate is installed as I have requested. It was indeed a great service, overall! Thanks again Don! More
by rodellim
Employees Worked With
Don King
September 14, 2014
I couldn't ask for more fair and honest business I have purchase several vehicles from BMW of Riverside, over the last 10 years. I have serviced them all as well over there. I have never questioned t I have purchase several vehicles from BMW of Riverside, over the last 10 years. I have serviced them all as well over there. I have never questioned their honesty and fairness in doing business with me and my family members. It is rare with an automotive dealership, as the reputation of that industry is typically subpar. I have had cars with issues, one with some chronic since almost the beginning, yet I was always treated as VIP and care above and beyond expectations. The service department takes pride in their ethics and customer service excellence. Now, I have not worked with a lot of service advisors out there, mostly with Fabian Hernandez and on occasion with his partner Jose. Fabian treats me as pretty much a friend, whom he wants to ensure is fully satisfied every time the assistance is needed. BMW USA is perhaps not the easiest one to work with, those service advisors along with their manager have to go through some serious hurdles at times to defend their customers. I have worked with two other BMW dealerships over time and with no hesitation I vote BMW of Riverside my trusted partner. More
by polren
Employees Worked With
Fabian Hernandez
September 11, 2014
Nick's excellent customer service keeps me coming back Nick Cappellano has made all the difference in my opinion of Riverside BMW. Nick provides highly professional, yet individual attention, that takes w Nick Cappellano has made all the difference in my opinion of Riverside BMW. Nick provides highly professional, yet individual attention, that takes what would normally be a frightful (it is a BMW after all) experience and turns it into something positive. I have dealt with many BMW service advisors over the years and I can honestly say Nick is simply the best! He knows the vehicle, he takes a hands on approach, doesn't try to sell you something you don't need and just generally makes the experience positive when servicing my BMW. Kudos to Nick. More
by rterrell
Employees Worked With
Nick Cappellano
August 19, 2014
Terrible experience, not customer oriented Went in for 15000 service and had a warranty consern. flat out told me to contact BMW customer relations because they weren't going to help me. Went in for 15000 service and had a warranty consern. flat out told me to contact BMW customer relations because they weren't going to help me. More
by blue350gt
Employees Worked With
CRM
