BMW of Riverside

I couldn't ask for more fair and honest business I have purchase several vehicles from BMW of Riverside, over the last 10 years. I have serviced them all as well over there. I have never questioned t I have purchase several vehicles from BMW of Riverside, over the last 10 years. I have serviced them all as well over there. I have never questioned their honesty and fairness in doing business with me and my family members. It is rare with an automotive dealership, as the reputation of that industry is typically subpar. I have had cars with issues, one with some chronic since almost the beginning, yet I was always treated as VIP and care above and beyond expectations. The service department takes pride in their ethics and customer service excellence. Now, I have not worked with a lot of service advisors out there, mostly with Fabian Hernandez and on occasion with his partner Jose. Fabian treats me as pretty much a friend, whom he wants to ensure is fully satisfied every time the assistance is needed. BMW USA is perhaps not the easiest one to work with, those service advisors along with their manager have to go through some serious hurdles at times to defend their customers. I have worked with two other BMW dealerships over time and with no hesitation I vote BMW of Riverside my trusted partner. More

Nick's excellent customer service keeps me coming back Nick Cappellano has made all the difference in my opinion of Riverside BMW. Nick provides highly professional, yet individual attention, that takes w Nick Cappellano has made all the difference in my opinion of Riverside BMW. Nick provides highly professional, yet individual attention, that takes what would normally be a frightful (it is a BMW after all) experience and turns it into something positive. I have dealt with many BMW service advisors over the years and I can honestly say Nick is simply the best! He knows the vehicle, he takes a hands on approach, doesn't try to sell you something you don't need and just generally makes the experience positive when servicing my BMW. Kudos to Nick. More

Terrible experience, not customer oriented Went in for 15000 service and had a warranty consern. flat out told me to contact BMW customer relations because they weren't going to help me. Went in for 15000 service and had a warranty consern. flat out told me to contact BMW customer relations because they weren't going to help me. More

Excellent communication and delivery on promises made Had car towed to BMW of Riverside due to failed fuel pump. After learning diagnosis, Paul Brewer was excellent at obtaining warranty coverage for the Had car towed to BMW of Riverside due to failed fuel pump. After learning diagnosis, Paul Brewer was excellent at obtaining warranty coverage for the failed part, prompt in his communication with us and timely on his promised delivery date for the repaired car. More

Friendly professional service Jay was our sales person and he had a wonderful personality and was genuine. His test driving route was beautiful and was a good representative sampl Jay was our sales person and he had a wonderful personality and was genuine. His test driving route was beautiful and was a good representative sample of driving that one might incur. All of the staff were friendly and attentive. The price point of our 528i lease was fair and was negotiated with mutual respect. All in all Riverside BMW was an excellent place to purchase a wonderful "ultimate driving machine". More

Mr J Razzak Great friendly Enviornment. Very hard working dedicated employee went extra mile to make my needs met. Keep up the good work. I am Glad that Mr Razzak Great friendly Enviornment. Very hard working dedicated employee went extra mile to make my needs met. Keep up the good work. I am Glad that Mr Razzak helped me to make right choice. More

Courteous and Professional This was my second visit to the service center. I purchased my car about 2 months ago (CPO) and on the first visit it required some minor cosmetic wo This was my second visit to the service center. I purchased my car about 2 months ago (CPO) and on the first visit it required some minor cosmetic work. (cup holder and floor mats.) Reception was great and work was completed in a timely manner. Jose Meza was the service advisor. On my second visit I brought my car for scheduled maintenance. From the time they received my car to the time I picked it up the staff was excellent. Don King, (not the boxing promoter..lol) was my service advisor. Don made sure that my car did not leave until everything was tip top. They provided me with a 2014 loan car (BMW of course) until my car was complete. Thanks BMW of Riverside, you guys are the best. Also a shout out to Craig Deloach, the salesman who sold me my car. Best car purchase ever…….Rick 2011 550i More