BMW of Riverside

Poor Customer Service Let me start out by saying I have bought from this dealership before and actually had a wonderful experience. What inspired me to write this review wa Let me start out by saying I have bought from this dealership before and actually had a wonderful experience. What inspired me to write this review was over this past week my wife and I decided to look at a pre owned X5. We found one that we liked and we're ready to make a deal. When we went inside to crunch some numbers I have never been given more of a run around. Our salesman was Nick Valenzuela and he was definetly new and unexperienced. We were given an extremely inflated APR despite our credit scores being in the high 7's. When I asked why this was it was because they have "locked in rates" on some models of cars. They refused to do anything about the APR and would not budge on the price because it was already "priced to go". Well we had already been looking at an Audi Q7 for a similar price as the X5 but with a rate that was half what BMW offered so we tried kindly to excuse ourselves to talk about the cars over lunch Nick found out we had been looking at an Audi and his tune completely changed. All of a sudden the rates were not locked in and there was some room in the price. This is what I can not stand at dealerships. I want straight forward answers and no run around. I wasted two hours of my life and it left a bad taste in my mouth. Not the kind of service I expected from BMW and certainly did not live up to the last buying experience I had there. More

Exceptional Service I took my 2006 330i in for a scheduled of wheel alignment and the experience is always a pleasant. Travis is my usual consultant. He was very friendly I took my 2006 330i in for a scheduled of wheel alignment and the experience is always a pleasant. Travis is my usual consultant. He was very friendly and helpful. I really do appreciate the way I am treated at Riverside BMW every time I go in. Thanks Travis for his support and great service. More

Greatest Experience BMW of Riverside was phenomenal! Salesman Mike Shelhart, salesman was great! Mike was patient and worked hours on this deal for my fiance and I. He kn BMW of Riverside was phenomenal! Salesman Mike Shelhart, salesman was great! Mike was patient and worked hours on this deal for my fiance and I. He knew how important this was and was very determined to please us. Mike worked hours and days with us. The customer service overall was excellent from the moment you walk the lot, into the dealership...the BMW of Riverside staff is extremely professional. Along with Mike, Sales manager Amele and finance manager CC was amazing! I have to also thank I have to say I've bought several cars and it isn't always a pleasant experience. This was the first time I experienced car buying at a BMW dealership. We did originally seek BMW of Ontario because we were in the area. We walked the entire lot with not one salesman approaching us. We then walked into the dealership to ask for a salesmen to showcase a vehicle. The receptionist was unprofessional, no sense of urgency and let us walk out back on the lot to continue to look for a salesman. Thank you again BMW of Riverside! More

A+ Service We had a great experience with BMW of Riverside when I purchased my BMW X4. Deysy Hernandez was our sales person who assisted us. She was very prof We had a great experience with BMW of Riverside when I purchased my BMW X4. Deysy Hernandez was our sales person who assisted us. She was very professional. My husband and I had gone to a BMW dealer closer to home but were very disappointed in their sales staff and ended up not buying a car. However we went to BMW of Riverside the next day and Deysy was exceptional. One of the first things that my husband noticed was that once he said that I was the one getting the car, Deysy directed all her questions to me. Unlike the wives of our friends that have gone to buy cars and found that the sales person always directed themselves towards the husband...not the wife buying the car. Deysy was very informative and assisted us in test driving the car. There was no hardline sales pitch which I appreciated and I was given more than enough time to discuss it with my husband. After buying the car from them, I scheduled an appointment with Charyl Freeman, BMW Product Genius. She was very patient with me as she taught me how to use the car with all of its' many features. It was a lot of information that she shared with me but I was told that I was free to contact her at any time if I had any questions or I could even come back to get a refresher course. I loved the fact that I could call or come back at any time. It wasn't just a one-time thing. I would highly recommend them if you are in the market to buy a BMW and be sure to ask for Deysy Hernandez! More