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BMW of Riverside
Riverside, CA
373 Reviews
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Showing 373 reviews
October 29, 2016
Excellent customer service!!!!!! I have always had a worry free and positive experience with my BMW representative Fabian Hernandez. He has given me superb customer service....Thank y I have always had a worry free and positive experience with my BMW representative Fabian Hernandez. He has given me superb customer service....Thank you!!! More
by Christy750Li
Employees Worked With
Fabian Hernandez
October 16, 2016
DISAPPOINTING AND BELOW STANDARD CUSTOMER SERVICE I would never reccomend this dealerxxxx to any of my friends or family because they are dishonest and shady and the level of customer service is terri I would never reccomend this dealerxxxx to any of my friends or family because they are dishonest and shady and the level of customer service is terrible to none. I recently went in with my son to test drive a cpo bmw specifically asking to look at 6 cyl. cars or above as my current vehicle was a lexus is350 and was told that I would have to look at 5 series or above because the 3 series which I originally was interested in were only 4cyl. so not knowing a whole lot about cars and motor sizes other than how fast the gas pedal makes it go, I put my trust in what the salesman Ross was telling me at bmw of riverside....he ends up selling me a cpo 2014 528i all while using the turbo boost as he named it, as the selling point of the car. I get my own financing through my credit union and while picking up a check to take to bmw I was informed that terms had changed and 1800.00 was added on to the price of the car for 20000 extended warranty in which I declined days earlier when the finance manager jen tried to sell it to me over the phone after I left the dealership with specific price and terms already agreed upon with my salesman Ross. The car to my surprise ended up being a 4 cyl. after someone insisted they were certain it was not a 6 cyl, I had it looked at and to my surprise it was indeed a 4 cyl. The day after I got my car I recieved a call from customer service to ask me about my experience and I told the lady I was very disappointed and felt lied to and cheated and she immediately cut the call short and said she would have management call me right back and not surprising never recieved any call from anyone to this day. I have sent Ross several messages and had several conversations with him regarding documents I never got copies of like my warranty and service contract etc. and each time he promises to email them to me and still nothing except one random email titled insurance cards with contents that were useless and contained no information let alone what I have been asking for. My family is native american from Pechanga and luckily my aunt from the reservation canceled her appointment to buy 2 cars from Ross for my twin cousins birthdays or I would have felt personally responsible had she been treated the way I am. I wont be referring any family to this dealership at this point and will buy my future cars through audi of riverside where a lot of my friends and family have had a good experience with excellent customer service. More
by stephen m rivera
Employees Worked With
Ross, JEN in finance
August 01, 2016
Worst service by Gomez internet department I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer. I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer. More
by Joe
Employees Worked With
Gomez and D Hernandez, Internet sales
July 11, 2016
Loving my BMW i3 Rex!! Best BMW lease deal by Haoie Luc! FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happe FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happen quickly and efficiently!! After searching for two days, test driving the BMW i3 (pure electric) and i3 Rex (81 miles electric is used 1st, then 1.9 gallons of gas for another 70 miles, if needed) I made the decision to go with the Rex. I visited with several BMW dealerships, test drove the car, and tried to deal on the phone; all wanted $4100 down, and at least $275/mth. and up to $340/mth. due to the additional options the cars had. One June 30th, I had all but given up on finding a black 2016 i3 Rex, and was tired of talking on the phone. On a last ditch effort, I texted Haoie Luc Internet Manager at Riverside BMW. He understood my desire to just write up the deal and responded accordingly. He did ask if I wanted to come in and test drive the car, which I declined since I already had. Most importantly, Haoie listened when I said "No, I am just ready to lease the i3, just need to find the right deal, car, and person to do the paperwork." Haoie responded to my text at 1:57 pm, had my financing pre-approved by 3:27 pm, and found me the exact car I wanted in black by 4:03 pm. I was happy to be in an Uber ride to pick up my vehicle by 4:30 pm. I hardly could believe I found someone to make the deal entirely via text, and am so happy Haoie grasped the concept and followed up accordingly. Deyse met me upon arriving and she was a pleasure to work with as well. She delivered my car after a very short visit with the lease finance manager. Best part? No surprise! $325/mth. for 30 mths., and only $741 out of pocket for registraton, etc. Thankful for the excellent customer service, Haoie!! You've earned a lifetime customer here! More
by Happy Beamer Beach
Employees Worked With
Haoie Luc!, Deyse, Daisy Genius Lady
May 11, 2016
Beware of Shady Business Practices Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you eve Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you everything that you should be given there are much better dealerships to go buy a BMW if you want that type of vehicle More
by Casper
Employees Worked With
xxx James Johnston and Chris Ruppert
March 25, 2016
Customer Service Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to a Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to all who are looking for a quality, high end vehicle!! More
by bw2012
Employees Worked With
Bailey Ramos
January 05, 2016
Safe your self from a headache ...... Be safe , be aware they will try to take your money any way they can if not from your car from the loaner they will take it any possible way ...When y Be safe , be aware they will try to take your money any way they can if not from your car from the loaner they will take it any possible way ...When you call to talk to a service advisor Fabian or Travis the manager never get call back ...you have to walk in the dealership to beable to hear any information in regards to your vehicle......safe your time and money go to different BMW dealer ...not riverside More
by Cesar1213
Employees Worked With
Service
December 12, 2015
DIshonest or stupid stay away! We have been working on a deal for a convertible 435, have a number in writing TWICE, multiple verbal discussions with Edwin regarding my friend was l We have been working on a deal for a convertible 435, have a number in writing TWICE, multiple verbal discussions with Edwin regarding my friend was leery and wanted to make sure there were no hidden fees, he assured me there were not he had been doing this for 10 years sent me another e-mail confirming that! His numbers were great and every other dealership could not approach their price and told us something was wrong....I guess I am too trusting, because I could not imagine a business of this level lying to me or being that dumb. I was mistaken, go to do the deal and oops turns out they gave us the wrong price and so sorry oh and there is no one around that is capable of making a decision to make it right! They are either exceptionally dishonest or exceptionally stupid, either way stay away from this dealership! I am in shock. I am going to try to contact BMW USA and the BBB and report this schister dealership! Bad business practices on this level should not be allowed! This is a lot of money on the line and I would assume they are regulated to not allow the consumer to be taken advantage of. More
by ktnws
Employees Worked With
Edwin Gomez
December 10, 2015
DOING ONLY "SALE". NO CLIENT CARE HERE I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double ch I made my appointment to return my lease car and get next bmw lease here and confirmed it twice before I go in. even on the day I return it, double checked the time I go in there. When I went there, no one answered exactly where to go and what to do. I waited and waited finally, I met a sales manager, Doug Small and his answer was this. They do not have my appointment showing on the system and the person who is in charge for lease return is with another client. ( so what, don't even try to meet the right person??? ) Plus, If I want to return it that day, they would take it to auction to get estimated value of the car so I asked, that is how people usually do when they return the lease car. he answered, no usually they do inspection at the dealer and only 20% would do this way. ( maybe not even 20%) so I had to take the car with me and left the dealer with corp. office contact number. ANYWAYS I MADE A APPOINTMENT AND WENT TO ANOTHER DEALER NEXT DAY. (DONE SAME DAY) they took my lease return VERY NICELY AND PROFESSIONALLY. TOOK ONLY 15. FOR INSPECTION AND PAPERWORK. I NEVER HAD SUCH EXPERIENCE WITH RANGE ROVER BUT BMW RIVERSIDE REALLY DISAPPOINTED ME. NO MORE BMW PERIOD. More
by aj79
Employees Worked With
doug small
December 10, 2015
Possible Damage to Vehicle by BMW of Riverside Service Dept I did not receive good service at BMW of Riverside. The oil level indicator on my X3 was defective and kept giving an "Add 1-quart of oil" warning. I did not receive good service at BMW of Riverside. The oil level indicator on my X3 was defective and kept giving an "Add 1-quart of oil" warning. This happened 4 times between March-December 2015. BMW of Riverside Service Manager (John Horgan) dismissed my concerns with a shrug of the shoulders saying, "BMWs burn oil". It turns out that BMW of Riverside kept topping off my oil each time I asked for help until I put my foot down and demanded they do a more thorough check. it was then discovered that the gauge was faulty. I am angry that all of this time, BMW of Riverside took the lazy way out by brushing off my concerns and simply topping off (overfilling as it turned out) my car's oil instead of doing the necessary service check they're supposed to do. I've been driving with too much oil. I'm dismayed because surplus oil can lead to engine damage which was done by BMW of Riverside. I received: - Poor customer service directly to me. Service reps and manager were patronizing and did not take the initiate or responsibility to get to the bottom of the problem until now. - Bad servicing on my car that might have/has caused serious damage to the engine I do not have confidence in BMW of Riverside to give me a straight answer nor to do a proper evaluation of a defective product and prevent major damage to the engine. More
by Dismissed and Patronized
Employees Worked With
Service Manager
