BMW of Riverside | Page 20

Great experience! Very satisfied with their service. It was a quick and easy process, I walked in with many questions but walked out happy with a shiny new BMW. Everything was well explained in timely ma It was a quick and easy process, I walked in with many questions but walked out happy with a shiny new BMW. Everything was well explained in timely manner and our sales man, Zohaib was awesome from beginning to the end. He was quite friendly and informative about the car features and differences in the models. The car itself is great but Zohaib's great attitude and professionalism assured us of our choice. Thank you BMW of Riverside for treating us well, will definitely recommend you guys to family/friends. More

Sales I have bought several BMWs from several dealers these guys are the best in customer service and price point they also took care of my friends all toge I have bought several BMWs from several dealers these guys are the best in customer service and price point they also took care of my friends all together we bought about 20 bmw frpm them More

Best car buying experience Zohaib Ashraf aka Zo was the best! Always has a smile on his face and it's contagious. I walked in not knowing what car suits me but this young gentle Zohaib Ashraf aka Zo was the best! Always has a smile on his face and it's contagious. I walked in not knowing what car suits me but this young gentleman brought out that the spark and put me into the car that was best desired for mw. Definitely going to recommend him to all my friends! More

Started Terrible, Getting Better - A work in progress My wife had just completed 16 month of cancer treatments and I was going to buy her a 430i as a present. They did not have what we wanted so we ordere My wife had just completed 16 month of cancer treatments and I was going to buy her a 430i as a present. They did not have what we wanted so we ordered one. The salesman was pretty useless and configuring it the way we wanted so I had to do his job for him. The car took 114 days to arrive and when we went to pick it up, we discovered they had ordered the wrong color. At first they wanted to argue the point but I had my paperwork showing exactly what should have been ordered. Now at this point I would have expected someone in management to come in and apologize and tell us they would make things right. Wrong. We never saw anybody but the salesman. Even though he apologized, he acted as if he expected us to buy the car. Wrong again. I demanded my $5k deposit back. He said he would order a 2018 equipped the same way for the same price, but the two orders he sent me were not equipped the same way (missing 3-5 important items) I had to call BMWUSA and talk to two of their "geniuses". They were very helpful and we managed to spec out the car the way I wanted. I sent the configuration to the dealer but have never heard back. After this review, I received a call from the Director of Operations of Riverside BMW. (Haoie Luc) He was very helpful and tried to find a car with all the items we wanted. He located a nicely loaded 440i that he was willing to give to us for the same price, but it was missing one important feature. (Darn, I do love the 440i) He was unable to find what we wanted so we were back to ordering. He ordered us a well optioned 430i for the original price. Unfortunately this will still result in us only having one car (we had sold my wife's CLK when the first BMW was about 2 weeks out). Our experience dealing with Haoie kept us from going with an Audi and raised our opinion of the dealership overall. Our final rating on the dealership will come after we see how the delivery and purchase process goes. But it is heading in the right direction. More

Excellent customer service!!!!!! I have always had a worry free and positive experience with my BMW representative Fabian Hernandez. He has given me superb customer service....Thank y I have always had a worry free and positive experience with my BMW representative Fabian Hernandez. He has given me superb customer service....Thank you!!! More

DISAPPOINTING AND BELOW STANDARD CUSTOMER SERVICE I would never reccomend this dealerxxxx to any of my friends or family because they are dishonest and shady and the level of customer service is terri I would never reccomend this dealerxxxx to any of my friends or family because they are dishonest and shady and the level of customer service is terrible to none. I recently went in with my son to test drive a cpo bmw specifically asking to look at 6 cyl. cars or above as my current vehicle was a lexus is350 and was told that I would have to look at 5 series or above because the 3 series which I originally was interested in were only 4cyl. so not knowing a whole lot about cars and motor sizes other than how fast the gas pedal makes it go, I put my trust in what the salesman Ross was telling me at bmw of riverside....he ends up selling me a cpo 2014 528i all while using the turbo boost as he named it, as the selling point of the car. I get my own financing through my credit union and while picking up a check to take to bmw I was informed that terms had changed and 1800.00 was added on to the price of the car for 20000 extended warranty in which I declined days earlier when the finance manager jen tried to sell it to me over the phone after I left the dealership with specific price and terms already agreed upon with my salesman Ross. The car to my surprise ended up being a 4 cyl. after someone insisted they were certain it was not a 6 cyl, I had it looked at and to my surprise it was indeed a 4 cyl. The day after I got my car I recieved a call from customer service to ask me about my experience and I told the lady I was very disappointed and felt lied to and cheated and she immediately cut the call short and said she would have management call me right back and not surprising never recieved any call from anyone to this day. I have sent Ross several messages and had several conversations with him regarding documents I never got copies of like my warranty and service contract etc. and each time he promises to email them to me and still nothing except one random email titled insurance cards with contents that were useless and contained no information let alone what I have been asking for. My family is native american from Pechanga and luckily my aunt from the reservation canceled her appointment to buy 2 cars from Ross for my twin cousins birthdays or I would have felt personally responsible had she been treated the way I am. I wont be referring any family to this dealership at this point and will buy my future cars through audi of riverside where a lot of my friends and family have had a good experience with excellent customer service. More

Worst service by Gomez internet department I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer. I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer. More

Loving my BMW i3 Rex!! Best BMW lease deal by Haoie Luc! FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happe FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happen quickly and efficiently!! After searching for two days, test driving the BMW i3 (pure electric) and i3 Rex (81 miles electric is used 1st, then 1.9 gallons of gas for another 70 miles, if needed) I made the decision to go with the Rex. I visited with several BMW dealerships, test drove the car, and tried to deal on the phone; all wanted $4100 down, and at least $275/mth. and up to $340/mth. due to the additional options the cars had. One June 30th, I had all but given up on finding a black 2016 i3 Rex, and was tired of talking on the phone. On a last ditch effort, I texted Haoie Luc Internet Manager at Riverside BMW. He understood my desire to just write up the deal and responded accordingly. He did ask if I wanted to come in and test drive the car, which I declined since I already had. Most importantly, Haoie listened when I said "No, I am just ready to lease the i3, just need to find the right deal, car, and person to do the paperwork." Haoie responded to my text at 1:57 pm, had my financing pre-approved by 3:27 pm, and found me the exact car I wanted in black by 4:03 pm. I was happy to be in an Uber ride to pick up my vehicle by 4:30 pm. I hardly could believe I found someone to make the deal entirely via text, and am so happy Haoie grasped the concept and followed up accordingly. Deyse met me upon arriving and she was a pleasure to work with as well. She delivered my car after a very short visit with the lease finance manager. Best part? No surprise! $325/mth. for 30 mths., and only $741 out of pocket for registraton, etc. Thankful for the excellent customer service, Haoie!! You've earned a lifetime customer here! More

Beware of Shady Business Practices Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you eve Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you everything that you should be given there are much better dealerships to go buy a BMW if you want that type of vehicle More

Customer Service Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to a Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to all who are looking for a quality, high end vehicle!! More