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BMW of Riverside

Riverside, CA

4.4
373 Reviews

3060 Adams St

Riverside, CA

92504

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Showing 373 reviews

August 31, 2024

I’ve purchased my vehicles and also purchased additional plans as mentioned by some of the other viewers and if have to say overall I provide BMW Riverside a 5. Yea there are 3 and 4 star days, but as a who More

by Queetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mattei
Sep 03, 2024 -

BMW of Riverside responded

Thank you, Queetta! We’re thrilled to hear you had a great experience with our service team. Your feedback on the service packages is valuable, and we appreciate it. We're here to ensure your BMW stays in top shape. Enjoy driving, and we look forward to seeing you again! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

August 18, 2024

Nice place to bring your car for service plus the people that work there are very courteous and makes you feel at ease . Amazing service from Ernie Guzman. Will surely bring again for future service. More

by rk44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Guzman
Aug 19, 2024 -

BMW of Riverside responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Ernie Guzman and our team. We appreciate your kind words and look forward to welcoming you back for future service. Thank you for choosing us! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

August 09, 2024

Do NOT ever go to Riverside BMW. They will convince you to buy and OVERCHARGE you for services you don't need. They convinced me to get the M series brake warranty. Other BMWs charge More

by v8sunday
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
financial person who was there on a Saturday
Aug 12, 2024 -

BMW of Riverside responded

Thank you for bringing this to our attention. I'd like the opportunity to speak with you about this further, as the $600 you mentioned at other BMW dealerships sounds a bit low. I'd like to confirm where the warranty is priced like this, as well as discuss the warranty you purchased from us here. Please contact me at your convenience. I hope to hear from you. Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com

August 03, 2024

1998 740IL 26 years of service here. I picked my 740IL in Germany in 1998. We have been bringing our car to BMW Riverside for 26 years. This is my favorite car. They have always done a g More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ormes Rickey Valdez Ernie Guzma
Aug 05, 2024 -

BMW of Riverside responded

We're thrilled to hear about your positive experience with us over the past 26 years. Maintaining a car for that long is no easy feat, and we're proud to have been a part of your journey with your 740IL. Our Service Technicians will be delighted to hear your kind words. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

July 19, 2024

I had a great experience at BMW of Riverside and will definitely bring my car back for future services. Cristian the service advisor is friendly and efficient. Lorenzo the technician that worked on my ca More

by Jasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian, Lorenzo
Jul 22, 2024 -

BMW of Riverside responded

Jasmine, thank you so much for sharing your positive experience at BMW of Riverside! We're thrilled to hear that Cristian and Lorenzo provided such friendly and efficient service. We look forward to welcoming you back for your future car servicing needs. Thank you for choosing BMW of Riverside! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

July 19, 2024

Amazing Service! Ryan was very courteous and attentive. He made sure he communicated clearly and timely. Definitely recommend. He made all my requests work! Thanks More

by Maribel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 22, 2024 -

BMW of Riverside responded

Hi Maribel! Thank you for the glowing review! We're thrilled to hear about your positive experience with Ryan. We strive to provide excellent service and we're glad to hear that he was able to meet your expectations. We appreciate your recommendation and look forward to serving you again in the future! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

July 18, 2024

BMW Riverside are the best. I highly recommend Gabriel from finance, Blake from BMW Genius and Chris from sales for your business. They made me an extremely happy customer. More

by H.J.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Blake, Gabriel, George Mattei
Jul 19, 2024 -

BMW of Riverside responded

Hi H.J., thank you so much for your positive review! We're thrilled to hear that Gabriel, Blake, and Chris provided you with a great experience. We appreciate your recommendation and look forward to serving you again in the future. Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com

July 11, 2024

Ulisses Torres is the best Service Advisor at BMW Riverside. He listens and knows how to take care of customers. More

by Demi_D
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulisses Torres
Jul 12, 2024 -

BMW of Riverside responded

Thank you for sharing your positive experience, Demi! We're thrilled to hear that Ulisses provided exceptional service. At BMW of Riverside, customer satisfaction is our top priority. We appreciate your feedback and look forward to serving you again in the future. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

July 09, 2024

My service manager, Daisy the best if she leaves, I will follow her to her new place of employment of BMW More

by Wkathinia12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy, George Mattei
Jul 10, 2024 -

BMW of Riverside responded

Thank you for your glowing review! We're thrilled to hear that Daisy provided you with exceptional service. We truly value your loyalty and hope to continue exceeding your expectations in the future. Let us know if there's anything else we can assist you with. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com

June 20, 2024

We couldn’t be happier with JR (Jamil Razzak) he is very pleasant, honest, knowledgeable, friendly, enthusiastic, and very helpful. We are so grateful to have him as our sale advisor. It‘s been a great expe More

by Thanin W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JR (Jamil Razzak), George Mattei
Jun 21, 2024 -

BMW of Riverside responded

Thank you so much for the glowing review, Thanin! We are thrilled to hear about your positive experience with JR. We strive to provide excellent service to all our customers, and we are delighted to hear that JR exceeded your expectations. We truly appreciate you recommending us to your family and friends! Regards, Nader Zekria Sales Manager Customercare@bmwriverside.com

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