BMW of Riverside

Service All employees very professional and efficient Given a brand new loaner car and dealership allowed me to pick the car up at a time best for meeting All employees very professional and efficient Given a brand new loaner car and dealership allowed me to pick the car up at a time best for meeting More

An Amazing Service Center! The Service bay intake at Riverside BMW is thoroughly modern and well appointed all round! Got there for my appointment for my BMW periodic maintenan The Service bay intake at Riverside BMW is thoroughly modern and well appointed all round! Got there for my appointment for my BMW periodic maintenance. I had my baby back in a couple hours and you could tell they had done everything that needed to be done to make it run like a champ!! My Service Rep Huu was knowledgeable, courteous...!! More

Thank you Huu Vuong Huu was very friendly and able to squeeze in a service call last second after we had a question about the tires. The team is great and are very welcom Huu was very friendly and able to squeeze in a service call last second after we had a question about the tires. The team is great and are very welcoming. Great coffee and cookies while you wait. Thank you Huu. More

Overbooking and long waits in service department. I would recommend this dealership with a caution to be aware that their service department overbooks their schedule maintenance and has you wait for h I would recommend this dealership with a caution to be aware that their service department overbooks their schedule maintenance and has you wait for hours until they get to your car to work on it. This has happened to me several times with the most recent one was where I was scheduled for a 1:10 appointment and was told that it would take 6 to 7 hours for CBS Brake fluid check and a Standard Scope Service. Needless to say I left without the work being done. I tried to complain to their manager but conveniently he was busy with another customer and could not talk to me. Later I tried calling him and other managers to complain but again after telling the receptionist my name they mysteriously were not available. I am now dealing with BMW of Ontario and they seem more customer oriented. More

Beautiful dealership, beautiful people. The staff at BMW of Riverside are amazing. From the moment we walked in, we were consistenlty treated with hospitality and smiles. They have a very re The staff at BMW of Riverside are amazing. From the moment we walked in, we were consistenlty treated with hospitality and smiles. They have a very relaxing dealership with a lot of beautiful toys to look at and make it very easy for you and your family to spend an hour drinking fresh coffee while browsing. We were lucky to have Gill Iftikhar as our sales representative who goes out of his way to let you try whatever you want without any pressure. He answered all our questions and was able to find exactly what we wanted. He worked closely with Jennifer Wright in financing and Mo Malek and Edwin Sarhad in management to get an awesome deal and make the whole process effortless. I could not have asked for a better team at BMW. They all worked synchronistically to make everything easy and transparent. It is a very open and comfortable feeling there. Highly recommend. More

Stress free car buying This in one of the best car buying experiences I’ve ever had. Tony Nguyen was professional, patient and not pushy. He worked hard at getting the deal This in one of the best car buying experiences I’ve ever had. Tony Nguyen was professional, patient and not pushy. He worked hard at getting the deal I wanted. I would highly recommend this dealership and salesman. More

ROSS THANK YOU FOR THE GREATEST SALES the salesperson ROSS was great and sincere, courteous, and was honest to accommodate us as much as he could, but the finance person jennifer was w the salesperson ROSS was great and sincere, courteous, and was honest to accommodate us as much as he could, but the finance person jennifer was which I got worst deal on the maintenance for the new BMW. she charged me $2k for three years. other dealers charge similar amount for 4 years. ROSS WAS THE GREATEST SALES PERSON IN THAT DEALERSHIP. VERY COMFORTING AT LEAST TO HAVE SOMEONE HONEST, AND SINCERE AS SALESPERSON. THANK YOU ROSS.FOR THE BEST PRICE CAR YOU GIVEN ME. More

Salesman was great, service SUCKED I have purchased/lease several cars from this dealership over the decades, but my most recent lease will be my last. The sales department was great, b I have purchased/lease several cars from this dealership over the decades, but my most recent lease will be my last. The sales department was great, but when it comes to their service dept, it totally burned me and made me decide to switch to Mercedes for my next new car. The service personnel are awful, rude and treat you worse than just a "number" when you come in. Always acting like it's such a huge inconvenience when you bring your flawed car in, they do "repairs and replacements" of parts, but they are deceitful and misleading. I have had my brakes "replaced" twice in the past two weeks, and they told me they put all new pads and rotors on my car, but I am still having problems, almost worse than before I initially brought it in! I took it to BMW of Ontario, where they told me that I still had the original rotors/pads, and they were never replaced, just machined/resurfaced. I kept bringing it back in and BMW of Riverslime was not willing to work with me, not willing to give me a BMW loaner and make me pay for my own, after it was THEIR fault I had to keep bringing it back. They also let my car sit for hours while it's turned on so it wastes my premium, expensive, gas. The never offer to refill it and never offer anything to offset the costs of fuel. When they "convenience wash" my car, it always has water streams and marks, never looks fully clean and then they want to charge me $150 for a full detail? Please!! Outrageous. I cannot emphasize enough to avoid this dealership at all costs. Save your time, energy, emotions and money by never coming here at all, for ANYTHING. More

After sale there no help Went in for recall parts they seem not to want to help or answer my concerns or questions buying a car here there family after they don't care sad my Went in for recall parts they seem not to want to help or answer my concerns or questions buying a car here there family after they don't care sad my car came off this lot More

Very deceitful dealership Trying to decide whether to buy BMW or MBZ????? MBZ all day long. We made the mistake of purchasing a new BMW from this dealership a year ago. Not u Trying to decide whether to buy BMW or MBZ????? MBZ all day long. We made the mistake of purchasing a new BMW from this dealership a year ago. Not until after the transaction was completed and we had taken delivery of the vehicle, did they disclose that the free 12 months Satellite radio would not be activated by the dealership unless we paid them an additional $500.00 (to activate the software which takes appx 3-5 minutes), and they were not at all nice to deal with once the transaction had been completed. Google this. BMW is notorious for this deceitful behavior. We have had 3 new MBZ, new FORD F Series, new VWs, all with standard free Satellite radio at purchase. BEWARE when you purchase a BMW. Sirius XM called me today to let me know that my 12 months free satellite radio is about to expire, and when I told them that it was never activated by the dealer, they told me that their system has ALL of my information which was provided to them by the dealer and that according to their records, I have been enjoying Satellite radio for the past 12 months! DO NOT purchase from this dealership. If you REALLY want a BMW, make sure you address this IN WRITING before signing! More