BMW of Riverside

Great service at BMW Riverside and kudos to my Service Advisor Andrew Garcia for keeping me inform on the status of work and future service needed for my 2014 X1. Calling him on the phone sometimes for so Advisor Andrew Garcia for keeping me inform on the status of work and future service needed for my 2014 X1. Calling him on the phone sometimes for some questions and you get the response right away from him and that's what I call good and honest service. More

Purchased a BMW X1 yesterday. Smoothest and least troublesome experience we've encountered. We have owned 6 BMWs and have had very good experiences with each one. Our Client Advisor, Jamil Razzak ( troublesome experience we've encountered. We have owned 6 BMWs and have had very good experiences with each one. Our Client Advisor, Jamil Razzak (AKA "JR") was without flaw. A true gentleman and a complete professional. His knowledge and enthusiasm for BMW is at the forefront at all times. With the valuable assistance of Edwin Sarhad, and the finance team of Haley Chloupek and Jennifer Wright we were very favorably impressed with the entire team. Thanks, MJ and Dave. More

Always great customer service, and very attentive to the customers concerns. When given the vehicle they have always been expedient, thorough and honest on all levels customers concerns. When given the vehicle they have always been expedient, thorough and honest on all levels More

Great service and very knowledgeable . Daisy is a great asset to your organization. She called and sent video link to see additional work needed. Kept me informed on progress of work.Thanks asset to your organization. She called and sent video link to see additional work needed. Kept me informed on progress of work.Thanks More

Very bad financial manager his name is Nader, I was Very bad financial manager his name is Nader, I was there to make a deal on my 2018 X5 and they way he introduced himself or the deal was really rea Very bad financial manager his name is Nader, I was there to make a deal on my 2018 X5 and they way he introduced himself or the deal was really really bad, even he didn't care to make a deal or not and he let me go, without offering any options, I believe BMW can do better than this Nadr. More

Great service as always and Daisy is a great adviser and always helpful responds immediately if you have any questions or concerns. I would recommend this dealer always helpful responds immediately if you have any questions or concerns. I would recommend this dealer More

Thanks for Andrew’s help and also special thanks for the lady who help me with my loan car, they are both nice and helpful! lady who help me with my loan car, they are both nice and helpful! More

I leased a 2020 BMW 330i from BMW of Riverside, which was a previous loaner vehicle. I went through a car broker to lease this vehicle and the vehicle was delivered to my home in Sylmar, CA, by a dealer staf a previous loaner vehicle. I went through a car broker to lease this vehicle and the vehicle was delivered to my home in Sylmar, CA, by a dealer staff (~80 miles). I was very excited when I received the vehicle and so to my disadvantage, I did not do a thorough inspection before signing my paperwork, and being a workday, I only took it around the block (<0.5 mile) and immediately parked it in my garage. The following day I had a better look at the vehicle, inside and out, and noted a few faults. 1) The windshield had a crack; 2) there was hot glue-like stains in the center console area (3 specific areas – including the shift knob); 3) a speaker sounded busted; 4) both front wheels had curb damage but were repaired by the dealer (poorly). I reached out to the broker and asked about issues 1, 2, and 3. He said he will get in touch with the dealer. BMW of Riverside told my broker to take the vehicle in to inspect the issues. I scheduled an appointment and took the vehicle in. The dealer fixed the speaker issue (3) under warranty and said if I wanted the windshield (1) and console stains (2) fixed, it would be charged to me at a price of $2,500 and $1,600, respectively. They are trying to put these damages on me stating it passed inspection before being delivered to me. To note, I saw two dealer employees inspect my vehicle before accepting it in for service and neither noted the issues until I pointed them out. I am not saying that staff is incompetent, but I noted that they are not thorough. I am very disappointed how this dealer has and is treating a loyal customer by blaming their mistakes on me and will never shop at BMW of Riverside again and will encourage all of my friends and family the same. More

I have shopped for cars at BMW of Riverside for over 10 years now, have gone through a dozen of vehicles. I have serviced them all at the dealership. I can't thank enough their staff for being there for me years now, have gone through a dozen of vehicles. I have serviced them all at the dealership. I can't thank enough their staff for being there for me and my family any time was needed. I wish all dealerships treated their customers line BMW of Riverside, like a family. More

Daisy was very helpful with my service visit. She kept me updated throughout the service and provided me with a coupon to help me financially. updated throughout the service and provided me with a coupon to help me financially. More