Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Riverside
Riverside, CA
375 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 375 reviews
February 27, 2025
🚨 BEWARE of Undisclosed Damage & Unfair Resolution at BMW of Riverside 🚨 I purchased a Certified Pre-Owned BMW from BMW of Riverside, expecting it to meet BMW’s quality standards. However, I later di BMW of Riverside 🚨 I purchased a Certified Pre-Owned BMW from BMW of Riverside, expecting it to meet BMW’s quality standards. However, I later discovered that the vehicle had undisclosed impact damage, which caused the radar system to fail. The dealership attempted one repair, but the issue returned within days. When I brought the vehicle back for further repairs, they refused to fix it and immediately pushed for a buyback instead—without offering a proper resolution. I made it clear that I needed a car, not just a buyback, but the dealership has since stalled negotiations and refused to finalize a fair replacement. Meanwhile, the General Manager has ignored my communications entirely, leaving me with no choice but to escalate this to BMW Corporate, the DMV, and the Attorney General’s office. I expected transparency and integrity when purchasing a Certified Pre-Owned BMW, but my experience with BMW of Riverside has been nothing short of disappointing. Buyers should be aware of these unethical sales practices and lack of accountability. More
by Nel Oc
Employees Worked With
Marco, Nader, Kevin, justin
January 24, 2025
Sergio Herrera my service advisor At BMW of Riverside Was the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and comm the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and communicated with me at every turn from getting a loaner to returning my car to me washed and vacuumed. I recommend Sergio Herrera. Thank you, Sergio. More
by Xhalfmoonbayer
Employees Worked With
Sergio Herrera
December 21, 2024
Cristian was awesome! He got the services performed quickly and even got my car washed. He was friendly and so helpful. I will definitely contact him if I need anything! He got the services performed quickly and even got my car washed. He was friendly and so helpful. I will definitely contact him if I need anything! More
by Cloney7733
Employees Worked With
JR
November 23, 2024
All people I came across with were wonderful, they were patient, not pushy and profesional. Thank you to Aisha, Julian, May and the financial manager I believe her name is Jennifer patient, not pushy and profesional. Thank you to Aisha, Julian, May and the financial manager I believe her name is Jennifer More
by Jorge.roxy
Employees Worked With
Aisha
October 23, 2024
Took my X5 in for an oil change and a couple of warranty concerns. My Service Rep. (Sergio) always does an outstanding job of making sure I am taken care of in a timely manner with a very pleasant demeanor. concerns. My Service Rep. (Sergio) always does an outstanding job of making sure I am taken care of in a timely manner with a very pleasant demeanor. I appreciate that the service department provides me with a loaner so that I don't have to wait for the car. That's the way to take care of your customers so they will come back and buy again!!!! More
by russ0054
Employees Worked With
Sergio (Service Advisor)
September 28, 2024
My review should be watched to every one who come to this dealership im writing my review and im a bmw lover since 15 years but my experience with this dealership, it's horrible. I had a problem with my tire dealership im writing my review and im a bmw lover since 15 years but my experience with this dealership, it's horrible. I had a problem with my tire that I bought it for less than one week in the tire. It's defective by the manufacturer and when I go to the dealer, nobody tried to hold me. Everybody refused to help me on it and they offered me to sell me their tire on their own cost so that way they're not gonna replace the tire for me and when I was there, I tried to speak to the managers in the GM of the store and all the employees said there is no manager in the store as of today and they will give you a call back. I tried to leave my phone number to call me in the next day. Nobody called me until now and it's been one week. So I really don't write you reviews in general but this dealership let me sell my car the next and day i hated the car and i get rid of it So I hope my review help people who gonna walk to to this dealership because the gm and the mangers are Not doing the job, right More
by Allen
Employees Worked With
George Mattei
