BMW of Riverside

Great Customer Service! Thank you Mark Decker for your commitment to your customers and the Best service! Thank you Mark Decker for your commitment to your customers and the Best service! More

Beware of this dealer When I leased a new BMW iX from this dealer last year, I trusted that a BMW approved dealer would be professional and honest. I did not expect to discover after closing undisclosed this dealer last year, I trusted that a BMW approved dealer would be professional and honest. I did not expect to discover after closing undisclosed charges for unnecessary add-ons that were not explained or given an option to opt out during negotiations. More specifically, I was charged $1,995 for Eckbond and $1,195 for 3M Protective Film to protect the paint of a car I was leasing for 3 years. Why would a reasonable car leaser agree to pay almost $3,200 to protect the paint of a car that they don’t own and is being leased for only 3 years? When I drove down to BMW of Riverside one day to have my old car valued for trade-in, I did not expect to spend 6 hours at the dealer waiting for paperwork. When I got there, they offered the best trade in value if I got the new car the same day. When I agreed to proceed, I disclosed that I am a late-stage cancer patient and I cannot spend too much time at the dealer. I was assured thing will progress rapidly. The negotiations for the trade in and new car were fairly quick with most time spent on me trying to get push for a $7,500 discount on the new car which I found out later that the amount I got was what the standard discount offered by the manufacturer at that time. Nonetheless, at no time during the negotiations, was I told about adding on Eckbond and 3M film for almost $3,200 for a car I was leasing for 3 years. Most time was spent waiting for paperwork. When it got to the fourth hour after agreeing on the price, I started getting desperate as I needed to get home to take my medications. It was about 6 hours being at the dealer before the documents were ready for signing. By that time, I was anxious to get it done and get home. So, I pretty much signed any document presented to me, mainly trusting that I was dealing with a BMW approved dealer and I will not find any surprises. Several months after closing, I discover these charges for Eckbond and 3M film for almost $3,200 for a car I am leasing for 3 years. Of course, it is my fault for signing without reviewing, but I trusted BMW of Riverside and I wasn’t dealing with a makeshift neighborhood used car lot. After all, I was buying a car costing almost $100K from a BMW authorized dealer so I expected them to be professional, straightforward and honest. When I contacted them, they pretty much said it was my fault for signing and everything was disclosed at the time of purchase. Why would I agree to pay $3,200 for a car that I am renting and for only 3 years. I have dealt with other BMW dealers before BMW of Riverside and never had issues like this so I would not recommend this dealer. More

Sergio Herrera my service advisor At BMW of Riverside Was the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and comm the best advisor and helped me get my car repaired He is personable and helpful. I would give him 10+ He is very efficient, Knowledgeable and communicated with me at every turn from getting a loaner to returning my car to me washed and vacuumed. I recommend Sergio Herrera. Thank you, Sergio. More

Cristian was awesome! He got the services performed quickly and even got my car washed. He was friendly and so helpful. I will definitely contact him if I need anything! He got the services performed quickly and even got my car washed. He was friendly and so helpful. I will definitely contact him if I need anything! More

All people I came across with were wonderful, they were patient, not pushy and profesional. Thank you to Aisha, Julian, May and the financial manager I believe her name is Jennifer patient, not pushy and profesional. Thank you to Aisha, Julian, May and the financial manager I believe her name is Jennifer More

Cristian G is my only go yo service advisor. honest & upfront, bends over backwards for all 3 of my bmw. honest & upfront, bends over backwards for all 3 of my bmw. More

Friendly and knowledgeable, I got the new car I wanted and am happy with it and am happy with it More

Took my X5 in for an oil change and a couple of warranty concerns. My Service Rep. (Sergio) always does an outstanding job of making sure I am taken care of in a timely manner with a very pleasant demeanor. concerns. My Service Rep. (Sergio) always does an outstanding job of making sure I am taken care of in a timely manner with a very pleasant demeanor. I appreciate that the service department provides me with a loaner so that I don't have to wait for the car. That's the way to take care of your customers so they will come back and buy again!!!! More