BMW of Ridgefield

First experience with BMW. So far I am very pleased with all. I will recommend this dealer to friends and family. Happy to own a BMW. all. I will recommend this dealer to friends and family. Happy to own a BMW. More

The worst. BMW dealers has long been known as being almost aloof, as a testament to the quality of cars they're selling. This is an attribute that a buyer gets comfortable with, a feeling that this de almost aloof, as a testament to the quality of cars they're selling. This is an attribute that a buyer gets comfortable with, a feeling that this dealer doesn't need my business and I have the privilege of doing business with BMW. In contrast, Ridgefield BMW feels like a used car lot on Queens Boulevard, or the real estate offices in Glengarry Glen Ross . My experience... I went to their website, found a car a liked, sent an email. I swear, it was less than five minutes before someone called - not an email response - but called me. Great, right? I'll continue succinctly. I told the salesperson, Carol, that I'd come see the car on Saturday around noon. I was driving 150 miles round-trip, mind you. I called and spoke to Carol at 10:00 AM and confirmed the appointment. I drive to Ridgefield BMW, meet a confused, unprofessional Carol who tells me I can't look at/test drive the car because a deposit was put down on it, drumroll... That very morning! Now this took a contortion of lies to pull off because it couldn't be pulled off... That someone put a deposit on it the day before? That someone - amazingly - between 10:30AM and Noon on this Saturday put down a deposit on it? Or, that to cover either lying or incompetence I was lied to again. In response to this - no apology - but this from Carol: "That's why I wanted you to get here sooner". Yeah, makes no sense. Of course, a dealer that would call back an inquiry in three minutes would likely call to say a deposit has been put down on a car and not to drive 150 miles to see it. Not Carol, and not Ridgefield BMW. Now gets better... Carol wisely stepped away from my seething and fellow named David stepped in. A nice enough guy, knows his s**t, take a couple test drives, etc... Then I see a car I want, like enough to buy, and want to test drive. After waiting a half-hour for David to find keys he returns without them, informing me that not only are the keys missing to this car but the spare key is missing as well. Of course, this points to some weird stuff going on here - a lender to a salesperson? Who knows, but it's fishy and ugly. What's worse, no one here could really care less about any of this. I was there to buy a car, like right there. Anyway, it's a dreadul operation - that's my experience - and worse, there was never a phone call, nothing, apologizing for this experience. I'll never buy a car here and I'll let eveyone know - my sister is a Ridgefield resident - to stay away. More

James did a great job helping me decide on a car. In fact,...I planned to buy an Audi,...but he patiently helped me see that the BMW 5 series was the perfect car for me. Everyone I dealt with was profe fact,...I planned to buy an Audi,...but he patiently helped me see that the BMW 5 series was the perfect car for me. Everyone I dealt with was professional and helpful. More

When it comes to dishonesty - this dealership defines it. They attempted to force me to purchase a car because they accused me of scratching one of the cars in the lot that they had taken me out to see. I wr They attempted to force me to purchase a car because they accused me of scratching one of the cars in the lot that they had taken me out to see. I wrote the GM a letter to give them feedback on the unpleasant experience I had who then contacted me via email and asked that we sit down to discuss this. When I said that I was more than willing to meet in person, I never heard back from him. If you're looking for a trust worthy place to purchase or buy a car – my strong recommendation is to look elsewhere. This dealership is definitely not it. Update 09/30/12: After this post I was contacted by the management of the dealership. To the Principals credit he asked me to come down and discuss what had occurred with him. I did and there was agreement that the dealership staff could have dealt with the situation better. What is reasonably encouraging is that they were willing to listen to feedback. On the whole I am still very cautious about this dealership though – if another interaction is required we will see if anything will have changed (I still own and plan on keeping my 3 series BMW; in addition I am still on the market for another car). More

David went to all lengths to make the purchase of my 2011 bmwenjoyable as possible. He went above and beyond to accomodate my wishes. I would purchase a car from him again. bmwenjoyable as possible. He went above and beyond to accomodate my wishes. I would purchase a car from him again. More

This is the 4th BMW we have purchased from Bob. He is a pleasure to work with!He is very professional and knowledgeable about the brand. BMW of Ridgefield always offers a great deal and their service is th pleasure to work with!He is very professional and knowledgeable about the brand. BMW of Ridgefield always offers a great deal and their service is the best! More

We recently purchased a BMW 3 series from BMW of Ridgefield. This actually was our first purchase from BMW of Ridgefield (but not our first BMW), and I want to thank their team for delivering a gre Ridgefield. This actually was our first purchase from BMW of Ridgefield (but not our first BMW), and I want to thank their team for delivering a great vehicle, and a great overall buying experience. I especially want to thank and praise David Quaglio for his extreme professionalism, efficiency, and attention to detail while handling my purchase. He made me feel very comfortable and important as a customer. David has great knowledge and experience with BMW's, and was able to answer all of my questions and concerns before buying. Bottom line, I will be coming back to David for any future purchases, and I will be recommending my friends and family to come see him for help when they are ready to buy a new or used BMW. More

I just bought an Audi from James at this dealership about a month ago. I bought it online-- never saw the car in person. (I live 18 hours away). He did a great job of showing and explaining the features of t a month ago. I bought it online-- never saw the car in person. (I live 18 hours away). He did a great job of showing and explaining the features of the car to me; was very reasonable and timely in his responses as well. I would work with them again in a heartbeat. More

I purchased my first car from James. I had no idea what the process was and he did an excellent job guiding me through everything. He was very patient with me to the very end. It was one of the best learni the process was and he did an excellent job guiding me through everything. He was very patient with me to the very end. It was one of the best learning and shopping experiences I have ever had with anybody in sales. All the information I needed was put out there for me to know. We were able to connect as we both had similar backgrounds and that's what really helped me through the first day I was at the dealership. I would highly recommend this dealer for anybody looking for a car new or used. I give James an overall 7 out of 5. More

I spoke with, &/or visited, several different salesmen at BMW dealerships in NY, NJ and Connecticut and ended up having a variety of experiences, not all of them pleasant. I was most comfortable salesmen at BMW dealerships in NY, NJ and Connecticut and ended up having a variety of experiences, not all of them pleasant. I was most comfortable with Ridgefield BMW overall and James in particular. He was a great salesman, honest, patient and didn't pressure me to buy anything. I am new to BMW so he also helped me learn a lot in the process and now I'm a very happy BMW owner! More