BMW of Ridgefield

worst experience of my life!!!!! purchased a Certified Per Owned 2012 BMW 528XI, the day I picked up the car it was just before the dealership closed and as I was driving it home I no purchased a Certified Per Owned 2012 BMW 528XI, the day I picked up the car it was just before the dealership closed and as I was driving it home I noticed an Awful smell in the car and when the heat was on it got stronger and stronger, I called the salesman that night on his cell phone and explained the issue to him, he told me to bring it in and they would need to have it for 24 hours to get the smell out and would give me a loaner car. after they had it for almost 2 days I picked up the car and the smell was overpowered by what ever chemical they used and I could not tell if the smell was gone untill later that night it came back, I again called right away and they told me that they would take it in again and take care of it, this time they had the car for almost 3 days, whe I got the car back again it was a strong chemical smell and after it wore off the smell was still there. (car still has a bad smell) The second problem was the car had a very Loud noise from the engine that was a knocking noise and would get louder and louder as the day went on, I had 2 people ask me if my car was a Diesel it was so bad, I could feel the sterring wheel shaking and felt the vibration in the floor boards. When I brought it in the top service technician (Cory) he came out front to listen to my car and in about 10 seconds he said that is normal did not pop the hood or get into the car and there was a loud traffic noise from the busy road. I asked him what I needed to do and he said there is nothing I can do beacuse it was normal. I told them that I would have to bring it to someone else because I knew it was not normal and a few people who are mechanics one of which worked at a BMW dealership for 16 years before going into his own business told me it was not right to have that sort of vibration when you can see the engine itself moving, and the car stalled 2 times then he said they can take the car for a 24 hour test drive and see if there was an issue so I agreed and again they put me in a loaner car for almost 2 days, when I returned they told me that there was nothing wrong with the car so there is nothing they can do, I got in my car to leave and the gas light was on because they drove it and left it on empty, wasnt sure I could make it to the gas station. I then called my salesman Jack and the Certified Per Owned Manager KJ and told them I was not happy with this car with the Awful smell and the engine noise, and the car stalling while driving. I told them that all I wanted was what I bought nothing more nothing less, KJ told me that they could do that but that I would loose money on my car and the new car would be more money, so I explained I have not even drove the car because it has been in their shop more then I had it, so how could I loose money and have to pay more, and just my time I had to take out of my day from work was costing me money, I was so stressed out over this I could not eat right or sleep right, and they were still trying to get another sale out of me, making more on the car I had already bought, I was not happy with that and told him that I was not happy and he said that there was nothing he could do. I then called the General Manager Ed McGill and left him a voice mail of my problems and explained to him I was not happy, he then had KJ call me to set up a meeting to discuss, I went in and explained to them that I do not want to pay any more money or any less money I just want the car I bought, they still would not admitt that there was an issue with the noise or the smell, so they tell me that they were going to put me in a 535XI which is a step up from my car and that the payment would be just a few dollars more, at this point I wanted to get out of this car because of all the issues and was so stressed out that I told them ok and I would look at the car, now I never asked for a 535XI they were the ones who put it out there and said it was a great deal, so I drove the car and told them that I liked the car but it was not the color that I wanted and that was very important to me, they tried to pressure me into it and told me to think about it and call them the next day on what I wanted to do, I called them and explained to them that I did not want that car because it was not a color I liked and they again tried to push it on me, I again told them I just want the car I bought the 528XI in black with around the same miles and same options with no increase in payment. they told me that I would need to wait for one to come in and that it may be a few days. I waited a few days and could not deal with the smell and the noise of the car which I was not sure if it would stall again while I was driving it so I called the salesman and he said they did in fact get a black 535XI in and that it was still a few more dollars which again I agreed to because I needed to get out of this car not knowing if it was safe and having to deal with the smell. The next day I was going on vacation and told them I would pick up the car on Monday more than a week later to pick up the car so they could go through the car get it ready and have everyting ready to go for me, they told me that if there were any issues with the financing that they would email aand call me before I got back. I did not get any calls or emails from them so I assumed that everything was good and that they were going to be ready. I get to BMW Of Ridgefield on Monday with all my belongings packed in a bag so that I could move into the car quickly because I had an appointment for the car to get tinted in which the guy rearranged time for me, I had just got back from vacation and was very busy catching up with everything and was looking forward to signing the papers and getting on with my life as normal before the purchase of this BMW. I go over to the salesman and also see the CPO manager and they are acting like they do not know what I am doing there and then proceed to tell me that they will arrange to have the car ready for me another day and I was so upset at this point because it was made clear that they would have everything ready for Monday pick up and if there were any issues they would contact mewhich they never did, again taking time out of my work day I got there at 3:00pm the time I had an appointment for and tehy were not ready, so they rush to get everything done and then the finance guy told me that he had to run the numbers, then he told me that they could not get me approved for the loan at the same interest rate and that it would be higher, again I explained to them that was unacceptable and I do not want to pay more for the car and do not want a higher payment than what we agreed on, he then told me before I leave to wait and he would call the banks and ask them for a favor to lower the rate, he came back and told me he had great news and that he got a lower rate and that they were going to adjust it so that the payment would be the same. so I agreed and I waited for them to draw up the contract and paper work, they got it set and called me back into the office to sign everything, I started to sign all the paper work and then we got to the contract and as I looked it over I saw that the down payment was a lot less than what I had put down on the first car and asked them why that was and he said that it does not matter what they put in that field because the number finaced was the main thing, I explained to him that I had got $12,00.00 for my trade and put $3,000.00 in cash down bringing it to a total of $15,000.00 take away the taxes and fees to register the car so I knew it would be a little less but it was only showing $9084.00 down a huge difference and also the new finace charge was $5,000.00 more and over a longer period of time. I paid $36,900.00 for my first car and they were selling this one to me they said for $37,700.00 which would make that almost a wash, but how was I extended on the months, paying more for a finace charge, paying more on the monthly payment and showing a huge amount missing from my down payment. At this time they had already got me a new regerstation,switched my plates, washed the car and switched over my Insurance, it is now 7:30pm and they again try and get around it and pressure me into signing it and try to tell me that it is the same thing which it was not the same because the numbers all changed. I was very stressed at this point, had been there for over 4 hours with out eating because it should have been a quick thing, and told them I am not signing the contract because they mislead me and tried to play a numbers game with me. so they had to switch over the plates and everything and I had to leave in the car that had all the issues. More