BMW of Ridgefield

Poor communication and no respect for my time. This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but the This is my 3rd BMW from this dealership but customer service has disintegrated. Administrative support staff are pleasant, mechanics capable, but there’s a disconnect in between. Had oil service last week that was frustrating and overpriced…received video inspection at 10 am. I asked for status at 2pm and the advisor sent me the same video as if it were new and suggested I leave the car overnight for recommended work, which was impossible as it is a 90+ minute trip in the opposite direction of my office (3 hr round trip.) Also frustrating:I had an email offer for oil service special from the dealership that I received 3 days before, but was told it expired. (And then I received a mailed offer -exact same- 2 days after the service.) Made a new appt for the additional recommended work- a week ahead- for 8:15 am. Left car and heard nothing until after 5 pm when I got a text that car would not be ready until next day. That was two days of interruptions to my work ferrying cars when I planned for one. 2 tires and rear brakes scheduled in advance take over 8 hours? Super inconvenient. Arrived next day at 9:50, car was promised for 9am, but car and paperwork weren’t ready yet. Girls at counter were helpful however and got things written up. I miss Yarneni who always took pride in her service! More

The service at BMW of Ridgefield is everything you could hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service hope for: honest assessments, first-time-right repairs, and friendly staff. Steve K is, quite simply, the best Service Advisor! If you have service needs and you use this dealership, you won't be disappointed. More

This dealership just gained a new customer in me. When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a diff When the drivetrain warning light came on in my X3, I had to find a BMW dealership close to my home for service. I had purchased my car from a different dealership, much further away, but unfortunately was not able to get the proper attention to my problem in a timely/convenient manner with that dealership’s service dept. So I called BMW Ridgefield and was able to schedule an appointment which also offered a loaner car while my car was in service. The service department at Ridgefield BMW is literally the best I’ve ever experienced. I’ve never received friendlier, more professional, caring and efficient service with any vehicle I’ve ever owned. Jessica is particularly amazing - she knows her stuff and took beyond great care of me and my car. I appreciate her and the entire service team - they’re amazing and I’m so grateful. THANK YOU JESSICA!!! More

After a lot of back and forth the mgr made the deal work. It did take patience on our end as we were gonna walk away however he decided an error on their part was actually validated as the sales advisor did It did take patience on our end as we were gonna walk away however he decided an error on their part was actually validated as the sales advisor did not know her facts with warranty on CPO cars. Always my go to dealer and the finance mgr was spot on ! He was personable and could not have been easier to work with ! Represented BMW of Ridgefield very well ! More

Fantastic and easy experience we were in and out after buying over the phone. All promises were met and we left with the car in a timely and easy fashion. Thanks buying over the phone. All promises were met and we left with the car in a timely and easy fashion. Thanks More

The client adviser that I dealt with was very professional and courteous and very pleasant. professional and courteous and very pleasant. More

Friendly efficient people and great service. Easy to deal with everything from scheduling to paying for the service. Easy to deal with everything from scheduling to paying for the service. More

This dealership is the best experience I’ve ever had buying a car. They are the consummate professionals and were fully transparent throughout the entire transaction. To top it off, they are all BMW e buying a car. They are the consummate professionals and were fully transparent throughout the entire transaction. To top it off, they are all BMW enthusiasts. More

Let me DRIVE, I went to turn down a road that would be conducive to the roads that I would drive on so that i could get a fell of the vehicles capabilities, and Dan (sales rep) said don't go that way I h conducive to the roads that I would drive on so that i could get a fell of the vehicles capabilities, and Dan (sales rep) said don't go that way I have a route that i like to go. SO i went along with it. Didn't buy this car from them, but bought the same model, with less miles on it for the same price and the biggest bonus was that the dealership i bought the car from, allowed me to drive the car where i wanted. I ended up doing a 14 mile test drive. when you're spending this kind of money on this kind of car, you need to do more than just kick the tires. More

It was a good experience in and out no hassle and the worker was very nice. worker was very nice. More