BMW of Reading

Excellent service and very friendly Steve, my Service advisor, is excellent. The people at the dealership are very friendly. I have bought two cars from them already in the past and wou Steve, my Service advisor, is excellent. The people at the dealership are very friendly. I have bought two cars from them already in the past and would strongly consider purchasing another one in the near future. More

Service is #1 The service department here will make your service experience the best you will encounter anywhere. From the initial appointment to greeting you upon The service department here will make your service experience the best you will encounter anywhere. From the initial appointment to greeting you upon arrival, calling you to inform you of any needs they find, to reviewing your invoice when you pick up your car there are no surprises and you are treated as the only customer they have at that time. Very professional and what all companies should strive for in customer service. More

Timely, efficient and friendly I have had BMW cars for years and have delt with several dealerships. This is by far my favorite. They are really dedicated to going the extra mile. T I have had BMW cars for years and have delt with several dealerships. This is by far my favorite. They are really dedicated to going the extra mile. This is the second car I've purchased here and I'm staying with them. Jay and Joel were great. More

BMW Reading Superb Dealership Not only is the 340i xDrive an ideal car for us, we appreciated the professionalism, knowledge and customer orientation of the BMW of Reading team. Not only is the 340i xDrive an ideal car for us, we appreciated the professionalism, knowledge and customer orientation of the BMW of Reading team. More

Exceptional experience, could not be happier My car-buying experience led me to BMW of Reading for a very specific used X5 that I was looking for. For reference, there were ~20 vehicles across t My car-buying experience led me to BMW of Reading for a very specific used X5 that I was looking for. For reference, there were ~20 vehicles across the US that met my criteria. BMW of Reading had one that came close, albeit not exactly what I was looking for. They were offering it for a price that was truly unbeatable so I contacted them about it. Unfortunately, the car was sold before I could visit the dealership to see it. The exceptional part of my experience with BMW of Reading starts after this though. I spoke with Eric Salem and told him that I was looking at a few other cars at other BMW dealerships. Without hesitation he offered to help in any way he could. I took him up on his offer, and throughout the process of buying a car at another dealership he helped in innumerable ways, including evaluating the service history of the vehicle and speaking with the dealership about the vehicle itself. He acted with the utmost professionalism throughout this process, and although I am sure he would have loved to sell me a car himself, never dissuaded me from purchasing the car I had found. Luckily this will not be my last BMW purchase, and BMW of Reading will certainly be my first stop for my next and subsequent vehicle purchases. More

Best car shopping experience!! I want to say thanks to Rick Lauter , Dave Horrigan and Eric the Sales manager at BMW of Reading for making my car shopping experience smooth and hass I want to say thanks to Rick Lauter , Dave Horrigan and Eric the Sales manager at BMW of Reading for making my car shopping experience smooth and hassle free. You guys Rock! I highly recommend these guys. I've been to many dealer ships and i have never experienced customer service from another sales team like these guys. Thanks again. More

amazing I am from Buffalo Ny and this is the first time buying a car over the internet and trading in my 328xi . I had about a million questions and was very I am from Buffalo Ny and this is the first time buying a car over the internet and trading in my 328xi . I had about a million questions and was very nervous because I would be driving 5 1/2 hours to pick up my car. Michele Grim was amazing and very patient! I swear everyday I had about 20 annoying questions and she answered all of them and right away. I wanted pictures of the car and she sent them from her personal cell. I cant thank her enough for making this experience easier than expected. I came in first thing Sat morning and my car and paperwork were ready to sign and go! I absolutely love my certified preowned 528 xi. Thank you so much, I was so impressed that I would take that drive and come back again because it was such a pleasant experience. More

Count me in! Please understand, I am not the type for writing reviews but only do so when completely compelled because of outstanding service or remarkably, offens Please understand, I am not the type for writing reviews but only do so when completely compelled because of outstanding service or remarkably, offensive behavior. This is the second time in a year that I am compelled to speak of BMW Reading because of outstanding service as they actually took personal concern for my well being. Do to the complex nature of my inquiry to them, I will not expound but I will say this, without any regard for themselves, their time or their monetary gain, they just stepped in to solve problems that I could not. Not only did they go the extra mile over a year after I encountered a problem, which by the way was not even their fault, but they did so with enthusiasm and initiative. In brief, if you are out looking for a dealership to be part of your team, stop looking and take the risk of connecting with this team. At the end of the day you wont only want them on your team, you'll actually want to be part of theirs! I have no idea where BMW of reading finds their people. I don't know if they just hire the most passionate people they can find or if working there turns them into those people, but the individuals who served me these two times over this past year have convinced me to not dare look elsewhere when buying again! Thanks guys! Super blessed by all of you! More

Excellent experience and kind people! My husband and I could not have asked for a better experience! Rob Koch was fantastic, knowledgeable, and kind! From the receptionist staying on the My husband and I could not have asked for a better experience! Rob Koch was fantastic, knowledgeable, and kind! From the receptionist staying on the line to help through my first, the kindness when teaching me about the car's features, and the final paperwork process - everyone was delightful. We received a very fair price on our trade and an excellent value on our BMW. The dealership even took the time to clean the wheels inside and out! We will definitely be long term customers. Thank you! More

They'll lie to your face. Purchased a used 2009 Lexus RX from BMW of Reading. Should have done a pre-purchase inspection elsewhere, but Chad Wallace said it was already done. C Purchased a used 2009 Lexus RX from BMW of Reading. Should have done a pre-purchase inspection elsewhere, but Chad Wallace said it was already done. Chad Wallace said that the car had passed PA inspection, however this was fraud and incorrect information. When I took the car to Lexus and to a Lexus-authorized repair shop, the same report came back: brakes, rotors, and shocks all needed to be replaced immediately. They decided to withhold this information from me and I am now in a legal process against them. I followed up with Chad Wallace who never got back to me and then again to the head of customer relations, Phil Franco. It's embarrassing how this company handles service. I do not recommend this dealership. More