BMW of Reading

Oustanding Customer Service. I traveled 150 miles to the dealer. Cal Jones and the dealer honored the telephone converstions. I will purchase my next vehicle from BMW of Reading. dealer. Cal Jones and the dealer honored the telephone converstions. I will purchase my next vehicle from BMW of Reading. More

Chad was very curteous and attentive to our needs. He made the process very smooth being that we were from out of state. He took care of everything on his end and was very punctual. I enjoyed workng wi made the process very smooth being that we were from out of state. He took care of everything on his end and was very punctual. I enjoyed workng with BMW of Reading and will definitely be back in the future. More

Chad was an excellent representative for your company. He was kind and knowledgeable without being pushy or agressive. I am thrilled with our vehicle and hope to work with Chad again in the future. He was kind and knowledgeable without being pushy or agressive. I am thrilled with our vehicle and hope to work with Chad again in the future. More

Too good to be true...except it was true! From the moment I first spoke to BMW of Reading, I knew the experience I was about to have was going to be fantastic. Being a BMW “geek,” for lack of better moment I first spoke to BMW of Reading, I knew the experience I was about to have was going to be fantastic. Being a BMW “geek,” for lack of better terms, in June of 2012, I was set to make my third BMW purchase in the last 18 months. The previous two vehicles I had purchased at another BMW center; however, it was appropriate that for this one (X5 50i), I shop around. Greeted by Karen, Phil, and then introduced to Rob, my experience ordering my car was phenomenal! It far outweighed the experience I had at my previous BMW center. First and foremost, it was a pleasure working with Rob because he is as passionate about BMWs as I am. Since he immediately qualified me as a buyer, there was never any “sales pitch,” it was simply about what I wanted (needed)and ensuring that I purchased the correct vehicle for my family's needs. Further, Rob was patient with my wife and I even when we had to take a break to feed our 6 week old son (at that time)! Throughout the entire wait for the vehicle (again, this was a custom order), Rob would send me email updates each time the status changed! Having someone pay such close attention to one customer’s order is incredible! When the vehicle arrived earlier than expected, Rob was quick to ensure that we were slotted for delivery at a convenient time, taking into account our infant’s schedule. Again, knowing that my expectations were high as far as quality of work (in this case, new car detailing), Rob not only personally ensured that my car was detailed to perfection, but he also kept my vehicle inside the service bay until I arrived, relieving me of any stress that my brand new BMW would be parked outside! When my wife and I arrived to take delivery, the paperwork was all but completed and we sat with Joel to sign the final documents. Joel explained to us the benefits of purchasing tire and wheel insurance (yes, BMW wheels and tires are expensive to replace), and made us comfortable with our purchase. On top of that, he made sure we were in and out of his office in a timely manner, so that my wife could tend to our son. Lastly, Rob went over all the features of our new vehicle and we were on our way! I cannot stress enough how wonderful this car buying experience was. I will be recommending BMW of Reading to anyone who is interested in purchasing a new or used BMW within a wide radius. The best part is that there are already people who are recommending BMW of Reading to customers far away. As we were leaving, another buyer from upstate New York (200+ miles away) was coming to buy a car from Rob...it makes sense now! Thank you Rob and BMW of Reading for an excellent experience. BMW centers should learn to replicate what you do! We’ll be back soon! ~ JE More

Michelle Grim is the salesperson to ask for at BMW of reading!!! She is very attentive and a pleasure to deal with. Michelle also gave me a great deal on a used 2009 Volkswagen Jetta. She is very patient reading!!! She is very attentive and a pleasure to deal with. Michelle also gave me a great deal on a used 2009 Volkswagen Jetta. She is very patient, pleasant and knows her cars!! The process of buying a used car can be very stressful but not at BMW of reading. Joel in the finance department gave me the best interest rate which was lower than the national average. This car dealership is a 10 in my book. Would definitely recommend BMW of reading to family and friends!! More

I have been a customer of this dealership since 1998. I now live in Florida but still will continue to always buy my BMW's from them. I still keep one BMW in PA and use them for service all the time. I als now live in Florida but still will continue to always buy my BMW's from them. I still keep one BMW in PA and use them for service all the time. I also own a vintage BMW and use their parts department for any needs I may have. They are friendly, courteous and wonderful to deal with in all departments. They have none of the larger BMW dealership sales and service tactics of adding on unnecessary costs of repair work that I have experienced in Florida. More

Although this dealership is under major construction, Chad Wallace was able to maintain a professional yet humorous demeanor throughout my transaction. Chad is very easy-going and was willing to take the Chad Wallace was able to maintain a professional yet humorous demeanor throughout my transaction. Chad is very easy-going and was willing to take the time to explain everything about my purchase. He is passionate about BMW especially the safety features of the current vehicle inventory as well as what is coming out in the future for BMW. More

I was very pleased with Cal Jones (he was very professional in all aspects), would definately and have told my friends about Cal and BMW of Reading. I will definately go back when I buy another B professional in all aspects), would definately and have told my friends about Cal and BMW of Reading. I will definately go back when I buy another BMW (no doubt in my mind) Very pleased, Cal did everything he said he would and that is very important to me. Thanks Cal for a Great experience buying my first (but not LAST) BMW. Ellen Cowan More

My experience was great. All my questions were answered and I didn't feel pressured. It was my best experience I've ever had at a dealership. If all their employees are as professional as Robert I will and I didn't feel pressured. It was my best experience I've ever had at a dealership. If all their employees are as professional as Robert I will enjoy doing business with them in the future. More

I purchased a certified pre-owned (CPO) 2009 BMW 328i xDrive in June 2012. I live in the DC area and selected the car after finding it on the BMW CPO website. The car looked great in the photos. I worked xDrive in June 2012. I live in the DC area and selected the car after finding it on the BMW CPO website. The car looked great in the photos. I worked with Chad Wallace via both email and phone. He was very responsive to all of my questions and was a pleasure to work with. I asked him to have a closer look at the car on my behalf and let me know if there were any items that I would notice in person that don't come across in the photos. There was an slight imperfection that he found, and he had it buffed out (when I did come up to buy the car, I couldn't see it). Joel Powers handled the closing and he was great; no issues. A concern I had was how out of state registration and plates would be handled. BMW of Reading sells about half of their cars to out of state buyers so they're quite familiar with the process. I left with 30-day Pennsylvania tags. I paid state tax and registration for my state of residence and should receive permanent license plates via the mail shortly (no trip to the DMV required). All in all, I felt the savings were worth the drive. Since the balance of the new vehicle warranty and the BMW CPO warranty are covered at any BMW dealership, there didn't seem to be a compelling reason to buy from my local dealers, which were charging more for similar cars. I will consider doing this again for my next car purchase. More