BMW of Raleigh - Service Center

Excellent Service from Leith BMW ! Leith BMW's Service management recently went to bat on my behalf in a big way with BMW Corporate to have a major repair cost covered on my CPO 5 serie Leith BMW's Service management recently went to bat on my behalf in a big way with BMW Corporate to have a major repair cost covered on my CPO 5 series even though not under warranty. I did not purchase the car at Leith but they became my advocate to correct a problem that was attributable to an out of state BMW dealer. I've always had great service on my BMW's from Leith, and my more recent experiences with Brittney McManus have been top notch. More

Service Indifference Purchased a 2018 BMW 540 ix from Leith -- sales representative was excellent. However, when I called with a serious problems with the new car, my con Purchased a 2018 BMW 540 ix from Leith -- sales representative was excellent. However, when I called with a serious problems with the new car, my concern was dismissed by the so called Leith technical advisor "Mechanic or Service Manager". The new BMW 540 has burned 3 quarts of oil in 3,000 miles. Leith's response was this was within specifications and dismissed my concerns out of hand. When I called another BMW dealer, they were very concerned and stated this should absolutely not be happening. They took my car in for service at 8am the next day and provided me a loaner car for as long as it takes to hopefully diagnose and solve the problem. More

New/Pre-owned BMW purchase Having a 2011 BMW serviced. I was casually wasting time looking at new BMW models. One salesman asked if he could help me. I told him I was just lo Having a 2011 BMW serviced. I was casually wasting time looking at new BMW models. One salesman asked if he could help me. I told him I was just looking while I waited on my car. Eventually curiosity got to me & I found Richard, the salesman who first approached me. We looked at pre-owned cars. He was low-key, knowledgable & calm thru my unexpected decision to purchase a newer model pre-owned 5 Series BMW. Happy! Seek out Richard when you go to Lieth BMW. You can be happy, too!!! More

Leith BMW has always handled my business with superior sevic I have owned A BMW for as long as I remember and would never consider doing business with anyone other than Ales Olecky and Leith. I have owned A BMW for as long as I remember and would never consider doing business with anyone other than Ales Olecky and Leith. More

Compelling Customer Service Experience Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experience Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experience to me this past Saturday May 20th. I appreciate all that he did for me and can't thank him enough. His knowledge, professionalism, approachability, welcoming demeanor, friendliness and overall genuine concern and receptiveness to the things I spoke to him about were fantastic. Jermaine took the time to listen to some concerns I had about a previous experience I had approx a year ago at Leith. I can't thank him enough for all that he did for me once again. He represents your brand, organization and team in a high manner. Thanks again Jermaine, greatly appreciate everything. Have a great week. Phil More

Leith BMW makes buying a car fast and easy! David Malette and the sales team at Leith BMW made it quick and simple to end my current lease and get into a new lease on a 2017 model! Happy New Ye David Malette and the sales team at Leith BMW made it quick and simple to end my current lease and get into a new lease on a 2017 model! Happy New Year to me! More

Happy with Leith BMW Purchased a new X1 from Leith BMW. I appreciated the extra time and patience exhibited by Henry Caldwell throughout the entire process...including the Purchased a new X1 from Leith BMW. I appreciated the extra time and patience exhibited by Henry Caldwell throughout the entire process...including the follow-up. The sales managers and service departments were also very helpful and professional. I love the product and the dealership! More

Excellent Service Wonderful service department! I have had consistently great experiences with Jason Williams (service writer). He consistently takes great care of me, Wonderful service department! I have had consistently great experiences with Jason Williams (service writer). He consistently takes great care of me, my car, keeps me up to date while the car is in the shop, and takes time to explain things to me when I pick up the car. More

THE WORST EXPERIENCE I HAD WITH THIS SERVICE DEPARTMENT My 2011 X5 was serviced at the dealership routinely and running without a hitch. I got a recall letter and was told to bring the car a day ahead so I My 2011 X5 was serviced at the dealership routinely and running without a hitch. I got a recall letter and was told to bring the car a day ahead so I brought it on a Thursday to be worked on and finished Friday as I was told. Got a call Friday evening from a Marc stating my car will not be ready this week but probably Monday. I had to rent a car to my work in PA where I stay for 2 weeks. It was not till the following Thursday that he telephoned my wife to come and pick the car. Wife picked the car and on the way the screen asked her to to go to the nearest BMW dealership. When I called, I was told I needed new brakes which is not the case. They promised to pick the car last Thursday which they did, did not hear from them so I called and Mr Mark stated they did not have a "chance" to look at my car, that they will do so today Saturday and let me know. It is 3.15pm now and nobody called. Perhaps they will answer to my lawyer on Monday. More

Superior service! Mark and his team were phenomenal. Top rated service!! All of my expectations were well exceeded. Thank you to all at Leith. I made my meeting on time Mark and his team were phenomenal. Top rated service!! All of my expectations were well exceeded. Thank you to all at Leith. I made my meeting on time. ?? More