BMW of Raleigh - Service Center

I have had my BMW serviced at Leith BMW for quite sometime. I’m also not one to stop and take the time out to share a review, however, this is by far a good reason to share my experience that I have sometime. I’m also not one to stop and take the time out to share a review, however, this is by far a good reason to share my experience that I have had at Leith BMW. Jason Williams, assistant service manager is amazing. He is simply “a cut above the rest”. Jason, have always been extremely professional, helpful, honest and caring. Even before he was promoted to management, I would take my car in for service, and Jason would be honest with services that our car needed, and would go above and beyond to offer his professional advice. It is because of Jason’s excellent client service that makes me return to Leith Bmw for my car care needs. Jason truly represent Leith Bmw with the highest integrity. He is truly an asset to their company, and indeed an employee to be proud of. I certainly hope that he is treated with the highest respect and recognized for his outstanding performance More

My most recent horrendous experience with Leith BMW was quite shocking and disappointing. The service agent was quite rude and discourteous. Interestingly, this was quite controversial experience between t quite shocking and disappointing. The service agent was quite rude and discourteous. Interestingly, this was quite controversial experience between their Sales team and Service Team. Salespeople made promises while selling their cars that the Service Team refused to entertain or honor. Eventually, I was planning to trade-in my car at the end of this year with a new Electric BMW; however, this breach of trust was irreversible. I had similar distasteful experience with my last Mercedes car at Leith. Overall, Leith cannot be trusted with what they promise. Eventually, they are there to get you. So, be careful! More

Literally the worst experience I've ever had at a dealership. Brought my M3 in, and asked if they were qualified to do the warranty service. Got a vague answer from Sean, and asked if there were an dealership. Brought my M3 in, and asked if they were qualified to do the warranty service. Got a vague answer from Sean, and asked if there were any qualified dealerships in the area. He started giving me independent shops that clearly don't do warranty work. I left my vehicle there regardless, and after 10 days of no communication, asked for an update. No response from Sean. After 14 days, I requested an update, and got "we'll have an update for you shortly". It took 7 more days of no communication, for a grand total of 21 days, until I finally got a call saying they couldn't do anything, had voided my warranty, and just let my vehicle sit under a tree for 3+ weeks. The loaner they gave me was disgusting, it had 6200 miles on it, and 6200 miles of dirt on the interior. The leather was white originally, but a dark gray when given to me. I cleaned the interior so I didn't have to sit in others filth. Overall, this couldn't have been worse, 0 stars. More

My wife and I worked with Ales when purchasing our M3, and couldn't be happier. We stopped in unscheduled, but he was very welcoming and happy to show us a the car we were interested in. He was very pro and couldn't be happier. We stopped in unscheduled, but he was very welcoming and happy to show us a the car we were interested in. He was very professional, incredibly knowledgeable about the car, and had excellent customer service. I would happily work with him again for a future purchase. The overall experience at Leith BMW was simple, low pressure, and overall pleasent. More

Sean has been my goto service advisor at Leith BMW for my M3s and my wife's X3M. He always goes above and beyond to ensure we are taken care of and also remembers our preferences like not wanting the cars wa M3s and my wife's X3M. He always goes above and beyond to ensure we are taken care of and also remembers our preferences like not wanting the cars washed after service. Scheduling an appointment is always quick and easy and I can do it over text message (my preferred method of communication). When we've needed a loaner, Sean has always had one ready for us. Sean will also keep me updated via text whenever there are any updates or developments to share. I would highly recommend Sean as your Service Advisor at Leith BMW. More

The sales experience at Leith was professional, friendly and efficient. Harry Helmer was great to deal with, engaged, responsive and supportive before, during, and after the sale. Very good overall experien and efficient. Harry Helmer was great to deal with, engaged, responsive and supportive before, during, and after the sale. Very good overall experience at Leith, would repeat and recommend. Service has been consistently excellent, Jermaine Brodie and Mark Aliano provide outstanding customer support. More

Excellent Service Department. Jason is wonderful I was having an issue with my BMW. When I drove up, the most wonderful woman greeted me. She was an incredible nice woman, and on a Monday morning! I was having an issue with my BMW. When I drove up, the most wonderful woman greeted me. She was an incredible nice woman, and on a Monday morning! Jason in the Service Department was equally awesome. I thought I would need to use my extended warranty, but fortunately it was an extremely minor issue. Jason was extremely professional, and I so appreciate his honesty and professionalism. I will never hesitate to use Leigh BMW Service Department. More

Efficient, attentive and courteous Quick check in by service department within seconds of my arrival. Great on site waiting area. Estimated time for service was accurate, and the check Quick check in by service department within seconds of my arrival. Great on site waiting area. Estimated time for service was accurate, and the check out was fast and easy. Overall a 5 star experience. More

Excellent first service I recently purchased a new to me 2017 M4 which I knew had an open recall. I scheduled the recall service and a loaner car. Maurice Bryant and the te I recently purchased a new to me 2017 M4 which I knew had an open recall. I scheduled the recall service and a loaner car. Maurice Bryant and the team at Leith did a fine job in this my first visit. The repair was made as promised, the loaner was there when I got there and my vehicle out and ready when I returned. Plus, the recent implementation of texting makes communication a breeze. More