BMW of Raleigh

Very good experience and customer service. I would recommend to a friend to come here. I would recommend to a friend to come here. More

The front end (Service Advisors, not the shop) at the Leith BMW service department is horrible. Having enjoyed an excellent 30+ year relationship with the service department at Leith Acura in Cary, NC, I Leith BMW service department is horrible. Having enjoyed an excellent 30+ year relationship with the service department at Leith Acura in Cary, NC, I had high expectations for Leith's BMW shop. Boy, was I wrong! The service advisor at Leith BMW was extremely unreliable: No updates, failure to return phone calls, and failure to do what he said he would do. They grossly misdiagnosed an obvious issue and performed a major, unnecessary part replacement. They agreed that they misdiagnosed and to perform the appropriate correction, but continued to be unresponsive about scheduling an appointment. We finally gave up and took our car to BMW of Southpoint where they correctly identified and corrected the issue, and where we received A+ service. More

Greg Fielding has an excellent demeanor, listened to our want and needs, showed empathy to challenges with the dealership, and overcame reservations through outstanding care and attention. He balanced appo want and needs, showed empathy to challenges with the dealership, and overcame reservations through outstanding care and attention. He balanced appointments with our walk-in need for attention, and when engaged with us his full attention was focused giving the sense we were the only people in the room. Greg demonstrated valuable industry knowledge, understanding of the priorities contributing to our thinking. In the end, with all questions answered, uncertainty resolved, we purchaed a vehicle to replace our lease car with confidence in both that we received the best possible counsel from Greg in the process. Working with Leith for the past seven years I started with outstanding "above and beyond" service to lackluster service engagement, leading me to think I would choose anyone but Leith. Ben Metzler (Manager), Brian Good (Service), and Greg Fielding (Sales) saved this relationship with outstanding attention and service. I now own my third vehicle from Leith BMW, confident I once again have a healthy relationship with both sales and the service departments. These individuals exemplify the quality attention, care, and service excellence we all expect from a business relationship. I am very happy to be back to a healthy connectio, valued as a customer and treated as a priority when needed. This team clearly values the relationship, not just the sale. Give them the opportunity to work for you. More

From sales to finance, our buying experience was great. The car arrived as ordered, and Ales was very knowledgeable in getting me up to speed on the features. I would definitely buy here again. The car arrived as ordered, and Ales was very knowledgeable in getting me up to speed on the features. I would definitely buy here again. More

Ales was amazing to work with! He was very professional, knowledgeable and personable. Ales knew every feature of the car and answered all my questions with patience. We have worke He was very professional, knowledgeable and personable. Ales knew every feature of the car and answered all my questions with patience. We have worked with Ales before and will certainly work with him again in the future. More

Ales was a great salesman. He knew the features of the car, answered my questions, and provided his info for if I was ready to buy. The no sale sale, it no doubt works. Thanks He knew the features of the car, answered my questions, and provided his info for if I was ready to buy. The no sale sale, it no doubt works. Thanks Ales! More

Greg Fielding was the redeemer for the Leith brand for me. I had a less than desirable experience with another Leith brand 2 years ago; however, my experience with Greg was unmatched with superior custom me. I had a less than desirable experience with another Leith brand 2 years ago; however, my experience with Greg was unmatched with superior customer service, product knowledge, and displaying true care and concern. I told him I'd planned to test drive 3 different SUVs outside of BMW and he didn't push or discourage me to do so. Simply outline his product and followed up professionally. It was like speaking to a friend. I recommend him without reservation for anyone seeking a new vehicle as I'm extremely happy with my purchase and interaction More

Greg Fielding was my sell’s representative today. He welcomed us as soon as we walked up to the front entrance which immediately shaped a positive impression of Greg. He seek to understand what I was He welcomed us as soon as we walked up to the front entrance which immediately shaped a positive impression of Greg. He seek to understand what I was in the market for. As we talked through options, he was able to make my wish come true. He showed passion & knowledge of the vehicles I was looking at. I would highly recommend Greg for all of his hard-work and dedication in making sure I was satisfied with my final decision. Thanks Greg for all that you’ve done for me today! More

The best experience Ales was the best sales person I ever had explaining everything about the car and the process grate job had explaining everything about the car and the process grate job More

I worked with Spencer on an upgrade from my X5 to an X7 and he was extremely professional, helpful and informative. I would recommend working with Spencer to anyone wanting to learn about or purchase a BMW and he was extremely professional, helpful and informative. I would recommend working with Spencer to anyone wanting to learn about or purchase a BMW. Both Spencer and Brendan Clive (finance) made this a Stress-free transaction! More