BMW of Pompano Beach - Service Center

As usual, the services is impeccable, Mr. Fine took care of me very very well as he Always has. I would recommend you anytime. Fine took care of me very very well as he Always has. I would recommend you anytime. More

Very professional. Every step from sales, finance and service, I was made to feel very fortunate that I purchased a BMW. Every step from sales, finance and service, I was made to feel very fortunate that I purchased a BMW. More

Michael is super accommodating and knowledgeable. He also is very responsive to voice messages when I leave one He also is very responsive to voice messages when I leave one More

I have my bmw for 6 years been taking to Fort Lauderdale service center and never get a vehicle condition report like i got in pompano 5 star service service center and never get a vehicle condition report like i got in pompano 5 star service More

I thought I would be treated with respect and was handed a $1000 bill for a minimum repair job. I would never recommend BMW service for the simple reason that the issue was known issue for any car with a su a $1000 bill for a minimum repair job. I would never recommend BMW service for the simple reason that the issue was known issue for any car with a sunroof. the drain hoses get clogged and then leak into to passenger compartment. If you google or youtube the fix it is simple and takes at the longest 2 hours if you have to take off the front tire to get the the drain hose to unclog from the bottom. The bill had no detail - just $900 + more charges to further insult us. $45 to throw away supplies? what supplies for this job? paper towel? They kept the car for 3 days and charged us to air out the car because the passenger side rug was damp. We had already vacuumed any moisture and they charged us for airing it out in the sun as they said they had to keep it another day because it wasn't sunny! We asked to be treated fair and Mike F. did the opposite. To make it worse, they shorted the battery and when told then the battery was dead, Mr. F said - " I can sell you a battery- talk about disrespecting the customer. Then they gave us a loaner and now I see a charge from $25 - what is that about. We had a full tank of gas ( we have gas receipt) and car had 3/4 tank. Maybe they tried to use the air conditioner to air out the car. I guess BMW service mgt will be happy with Mr F as he made them over $1000 , but I would never deal with BMW and especially Mike F. as he looked me right in the face and knew he just ripped me off and my GF who owns the car, didn't want to be unpleasant, so he took advantage of her kindness. More

I worked with both Geniuses because my car kept having an excessive amount of CarPlay issues. I figured I was doing something wrong, but it was just my phone after several attempts to fix it. One thing I wou excessive amount of CarPlay issues. I figured I was doing something wrong, but it was just my phone after several attempts to fix it. One thing I would suggest is improving the welcoming of customers through the service staff. Otherwise phenomenal job. More

Frank De Varona is an exceptional and trusted service advisor. His team did a good job in addressing a repeated issue with my 2021 X3M engine light caused by sensors. Frank demonstrated empathy, custom advisor. His team did a good job in addressing a repeated issue with my 2021 X3M engine light caused by sensors. Frank demonstrated empathy, customer care priority, and resolve in the matter. More

Frank DeVarona is excellent. He communicates timely and thoroughly. I buy my cars in Coconut Creek, but will only use Frank for service. I He communicates timely and thoroughly. I buy my cars in Coconut Creek, but will only use Frank for service. I More

Great experience! Service was done in a timely manner and they even washed my car for me. Service was done in a timely manner and they even washed my car for me. More

The car came with a safety problem related to the IA driving features and came back to me with unsolved issues. driving features and came back to me with unsolved issues. More