BMW of Pompano Beach - Service Center

Quick and reliable. Great customer service. David Mundle was great, he came to my place picked up my car to change the oil and brought it back in just a few hours. Thank Great customer service. David Mundle was great, he came to my place picked up my car to change the oil and brought it back in just a few hours. Thank you! More

Great people and very helpful Chantel Fernandez was very helpful and patient . Great personality and always smiling. She is very knowledgeable On the BMW car functions . Wh Chantel Fernandez was very helpful and patient . Great personality and always smiling. She is very knowledgeable On the BMW car functions . What a great asset to your business Thank you!! More

Worse place ever! Worse dealer ever! The service director, Don Woody is very arrogant and rude. Service advisor Jonathan Perez doesn't know what hie’s doing. Every ques Worse dealer ever! The service director, Don Woody is very arrogant and rude. Service advisor Jonathan Perez doesn't know what hie’s doing. Every question you ask him in regards to the service he doesn't know the answer and gotta ask someone else. Do yourself a favor and go to another dealer. I DO NOT recommend this place. More

Terrible Customer Service Do not use Rochelle Walters who is the worse in the service department no manners and rude and did not assist with my situation. She is not a decent r Do not use Rochelle Walters who is the worse in the service department no manners and rude and did not assist with my situation. She is not a decent representation for Vista. And the Sales team needs to be more knowledgeable of their inventory. More

Customer Service With A Smile! Mark Wright is my Service Advisor and he has always been only too willing to help me with a problem. A few months into my lease, a reading popped up Mark Wright is my Service Advisor and he has always been only too willing to help me with a problem. A few months into my lease, a reading popped up saying I needed service. The computer had to be re-booted and Mark got me in and out quickly. This past week I stopped in for my first maintenance service, oil change, etc. Mark was waiting for me and took charge of getting the job done right. In addition, he introduced me to William Menéndez, BMW Genius. My Bluetooth was not working properly so William re-paired my vehicle’s Bluetooth with my I phone. He did a super job and now it all works seamlessly. Great guys, like Mark and William, make it a pleasure to deal with Vista. They enjoy their work and it shows with terrific customer service, which is paramount for me. Vista can be very proud of them. Thanks so much! More

Excellent Service I own a 1909 BMW 135 convertible. It has been exclusively serviced at Pompano Beach BMW service center and I have always been impressed with the kind I own a 1909 BMW 135 convertible. It has been exclusively serviced at Pompano Beach BMW service center and I have always been impressed with the kind consideration of all of the employees. John was always very helpful and my last experience with Sergio was also very positive. I recommend this service center very highly. More

Worst experience I've ever had at Service Center. Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again. More

Appointment for Recall Parts Time Wasted I made an appointment a week in advance for recall service. I specifically identified my year, make and recall number at the time of appointment. Up I made an appointment a week in advance for recall service. I specifically identified my year, make and recall number at the time of appointment. Upon arriving early for my appointment I was asked if I ordered the parts. Why would I order the parts. I am the customer. I was told that they do not stock all the recall parts and I needed to have them ordered before I made the appointment. Why doesn't someone tell the girl that makes the appointments. I was told they would check on the parts and call me in a couple days. My time is more valuable than that. If I expected shoddy service I would not have bought a luxury vehicle. More

vista bmw pompano terrible customer service, was hung up on twice by finance manger, finance manger when i bought vehicle was no longer at the dealer and they lost my p terrible customer service, was hung up on twice by finance manger, finance manger when i bought vehicle was no longer at the dealer and they lost my paperwork. done and will never by a car from vista, check engine light on for 3 months already. every time have gone to vista pompano nothing but a waste of time. More

Helpful - nope. Friendly - nope. When working with BMW, you expect exceptional customer service. The service rep, Jennifer, was not helpful or friendly. She would provide half answers When working with BMW, you expect exceptional customer service. The service rep, Jennifer, was not helpful or friendly. She would provide half answers and acted as though servicing the car was a major inconvenience. Isn't servicing cars what keeps the service department in business? If you don't like servicing customers...maybe you should consider a different job? More