BMW of Pompano Beach - Service Center

Jonathan & Frank in the service department are the best in the area. Only reason I come in the area. Only reason I come More

I ordered a replacement key fob for my car and had to make two trips to dealership: the first trip was to place order and the second to activate the new fob. Initially, employees seemed unfamiliar with t make two trips to dealership: the first trip was to place order and the second to activate the new fob. Initially, employees seemed unfamiliar with the process due to our purchase of the MAX Protection Plan upon leasing the car at the dealership. However, once Jonathan Perez stepped in to manage the situation everything proceeded smoothly. Based on this experience, I will request Jonathan for any of my future appointments. He handled my request with care, ease, and understanding! In addition, our Salesperson, Tarik Graham stopped in to greet me during both visits, which was such a delight. We have had a lot of cars over the years, and he is by MILES our favorite salesperson. A recommendation would be to streamline the process of parts (i.e. key fobs) for those who are customers from the dealership who have the protection plan rather than multiple visits. Thank you, Jonathan and Tarik for your exceptional service! More

Service was fast and efficient. The staff was incredibly friendly. The value and prices are extremely competitive. The staff was incredibly friendly. The value and prices are extremely competitive. More

Very pleased with my experience at BMW of pompano! At service department, was assisted by Andres Gutierrez, very polite and professional. At service department, was assisted by Andres Gutierrez, very polite and professional. More

The only part of the experience that was good was when I called to tell you my car died and was being towed to your facility. The lady who answered the phone was very nice and helpful. called to tell you my car died and was being towed to your facility. The lady who answered the phone was very nice and helpful. More

Jonathan has always been outstanding at helping me. Specifically he has contacted my warranty company to make my need to be involved painless. Customer service is key to their approach and doesn't go Specifically he has contacted my warranty company to make my need to be involved painless. Customer service is key to their approach and doesn't go unnoticed. More

Mike kept me up to date on the progress of the repair and kept my wait time to a minimum. great job. kept my wait time to a minimum. great job. More

Excellent services , great and professional staff . I recommend 100 percent. Trust the process in all way I recommend 100 percent. Trust the process in all way More

Prompt and fast service. I was taken care of immediately by customer service in the parts department. Thank you I was taken care of immediately by customer service in the parts department. Thank you More

Absolutely disgusted with the service my wife received from your service department. We purchased a brand new 2024 x3 in may for $58000.00 , and two weeks ago when I was out of the country my wife’s card from your service department. We purchased a brand new 2024 x3 in may for $58000.00 , and two weeks ago when I was out of the country my wife’s card BMW app alerted me to say tire pressure alert. She headed right to you guys and was charged $610 for one new tire . I checked with your supplier and that tire can be bought for $187.55 plus 1hour labor can’t equal $610 . It’s disgusting to think that’s how you treat an old customer. More