BMW of Pompano Beach - Service Center

BOCAEROSE I had a problem with my Bluetooth and The bmw genie helped me set it up. David Mundle was amazing! This is the sending session I have had with him, a I had a problem with my Bluetooth and The bmw genie helped me set it up. David Mundle was amazing! This is the sending session I have had with him, and he is very knowledgeable More

Caridad Frantz Vista BMW Pompano Beach. David Mundle the genious was very patient and wonderful. I would ask for again. What a great experience this was. Thank you g Vista BMW Pompano Beach. David Mundle the genious was very patient and wonderful. I would ask for again. What a great experience this was. Thank you guys very much! More

Worst experience, feel like cheated. I had undergone cheating on a car service at Pompano Beach BMW dealership service center. I worked with the BMW service advisor Mr. Eytan Klein at Po I had undergone cheating on a car service at Pompano Beach BMW dealership service center. I worked with the BMW service advisor Mr. Eytan Klein at Pompano Beach and had a very bad experience, feel like cheated. An Oil change was done from the same dealership on 12/04/18 and the service adviser (not Eytan Klein) not recommended for any other maintenance at that time other that oil change. I have a warning message next day of oil change - Passenger Restraint System – Malfunction continue wearing safety belt on my 2012 BMW 528I on 12/05/18. I took an appointment and approached the Pompano Beach Service center and met the BMW service advisor Mr. Eytan Klein on 12/08/18 (Saturday). I explained regarding the warning message. He told me that they need to run a diagnosis test to find the reason and that cost me $149. Most probably it can be a reset to solve the issue. He advised me to do some work on my break since I have not done that last 2 years. He will do that for $360 and will not charge for the diagnosis test fee $149. They provided me a loaner car and told me that I can pick my car on Monday (12/10/18). When I went to pick my car, I realized that he has not done the Passenger Restraint System Warning repair instead he claimed that he did some work on my brake pad and billed me $1125.14. The mileage on my car is 56,070 when he did this work. My actual complaint was to rectify the Passenger restraint system which is not done. I used around 20,000 miles after they changed the brake pad on 2016. Note that the same dealership changed the brake pad, brake fluid renewal etc. and charged me total $916.80 on 06/18/2016. The mileage shown on my car was 35,380 at that time. When I did the oil change 2 days back, the service adviser not told me to do any additional work on my car. I strongly feel that all these new issue are manipulated by Mr. Eytan Klein the service adviser. Do we need to change break pad every 2 years or after 20,000 mile. I never felt a problem while I am driving nor had an alert warning. This is bizarre and cheating a customer who always approach the dealer for all repair his works. I request, whoever using this facility’s service must be conscious. More

Good service Rochelle Walters was my service advisor who helped me when dropping off my car. Everything went smooth and the Bmw genius Valentin was very informativ Rochelle Walters was my service advisor who helped me when dropping off my car. Everything went smooth and the Bmw genius Valentin was very informative and answered all my questions while I was waiting. More

Andrea Knowles Each time I’ve need med to bring my car in for service or simply for a car wash, the employees are courteous and friendly. David, at BMW genius has be Each time I’ve need med to bring my car in for service or simply for a car wash, the employees are courteous and friendly. David, at BMW genius has been very helpful in making sure I understand my system and that it is current. More

DO NOT COME HERE Horrible service and complete waste of time. Had an appointment that should’ve been 5 minutes but instead took 2 hours. Management (Dawn specifically) Horrible service and complete waste of time. Had an appointment that should’ve been 5 minutes but instead took 2 hours. Management (Dawn specifically) is horrible and this place is a complete joke. More

Helpful David was very helpful and professional walking a non tech person through the process of pairing my phone to my car. Great job, David. I’m a satisfi David was very helpful and professional walking a non tech person through the process of pairing my phone to my car. Great job, David. I’m a satisfied customer. More

Louise pansini This is the best experience I have had with the genius at vista BMW he was very knowledgeable and professional he helped me fix my connected drive app This is the best experience I have had with the genius at vista BMW he was very knowledgeable and professional he helped me fix my connected drive app on my phone. More

Leslie Adams I brought my car in for service today and I was assisted by David he was very helpful knowledgeable and PATIENT. I forgot how to use several features I brought my car in for service today and I was assisted by David he was very helpful knowledgeable and PATIENT. I forgot how to use several features and he breezed through helping me. David was great. More

Arrived on time and solved all our isdues For techphobics like ourselves, Chantal’s patience and skill were invaluable. She ebabled us to use automatic gate entry and explained how to connect For techphobics like ourselves, Chantal’s patience and skill were invaluable. She ebabled us to use automatic gate entry and explained how to connect with GPS snd phone, etc. More