BMW of Pompano Beach - Service Center

Last year I took my BMW in for scheduled service and a detailing. Nothing unusual, and I was generally pretty satisfied with Vista at that point. When I got my car back I immediately noticed two large den detailing. Nothing unusual, and I was generally pretty satisfied with Vista at that point. When I got my car back I immediately noticed two large dents on the hood of an otherwise spotless vehicle. I raised bloody xxxx and lost my temper, can you blame me? My car was less than two years old and kept immaculate, not a single dent or scratch, and now this! <br><br>They proceded to calm me down and explain to me that they thought the dents were there before, but because they neglected to do a spot check for dents on the vehicle beforehand, that they would take responsibility for the damages and make the repairs themselves through a local body shop, and give me a loaner in the meantime. <br><br>They assured me that they would make the best repairs, and that I would never be able to tell anything had happened to the car. I did not believe them, and wanted to know the name of the body shop and they refused, saying that it would violate their agreement with them as a contractor or some baloney like that. Regardless, I specifically requested that they don't use a high-speed buffer, and that I didn't want to see any streak marks. Sure enough, when I went to pick up my car they had used one of these buffers and my hood, although looking fine at most angles, in bright sunlight looks like a swirly vision of Van Gogh's Starry Night. <br><br>I exploded once again, but Marty Ellison told me that was the best I was going to get, and I should just be happy that they fixed it, implying that the dents were there prior and that I was being dishonest, even though he didn't come out and say it outright. <br><br>I have spread the word about Vista BMW in Pompano, and many of my friends have steered clear. Apparently this happened to someone else at Vista, and she never thought to say anything, thinking the damage was there before. We are all going to the new Vista off Sample Road, and so far we are more satisfied. More

Well this morning after a long night last night I had to get up at 8:30 to take my car to the dealership just for a minor problem. I was kinda worried about taking my car to the dealer down here because I h get up at 8:30 to take my car to the dealership just for a minor problem. I was kinda worried about taking my car to the dealer down here because I have had a lot of trouble with them in the past, but thanks to a freindhe reccomended me a good service advisor (Dino) at Vista BMW in Coconut Creek. <br><br>I purchased my car in Arlington,VA and now live down here in south florida, so I thought it would be unlikely to get a loaner car while they worked on my car, and probably take a few weeks to get an appointment. Well after calling Dino yesterday he said he could squeeze me in today and give me a loaner car! I was totally shocked totally diffrent service then I have received in the past at that dealer.<br><br>So the main problem with my car was the seatbelt he wasnt retracting like it should when you slam on the brakes. I had a close call about a week ago on I-95 south in Ft Lauderdale and my head almost went through the windshield.<br><br>So, I mentioned there was this problem and my brakes were squeeking a little bit, but I figured they needed some brake cleaner or lubcricant because my car had been not driven or started for 6 months until a month ago when I got back to the United States and now Ive been driving it daily. <br><br>Well I just got a call a little while ago from Dino and he said they put a brand new seat belt assembly in, and had it picked up from Lauderdale Imports...then he said that they replaced the front arm bushings...They werent under warrenty, but they replaced them anyways free of cost. The last thing they replaced was the front window regulator they said it looked bad and was probably going to break soon...<br><br>So overall Im very satsifed they said I could come pick my car up at 3:30 and it only took them a few hours to actually work on the car, so its the first time I havent really had a big ordeal or go around with a dealer besides the one I used to goto in VA...So to Vista BMW! a total change in service!<br><br> More

Well beyond incompetent. This dealership has attempted to repair our '03 BMW 325i over seven times in the car's first 14 months of use--on a car with less than 9,000 miles. It has left my mom stranded by to repair our '03 BMW 325i over seven times in the car's first 14 months of use--on a car with less than 9,000 miles. It has left my mom stranded by the side of the road twice. Even the BMW NA zone service representative reported the car "unsafe to drive on the streets" after we'd nursed it back to Vista for its latest visit. Needless to say, she's not driving it any longer--it's left her too fearful of being killed or left stranded.<br><br>Avoid this service department--better yet, unless you're "car technology-smart" avoid BMWs in general. Furthermore, at the HQ level, BMW NA's customer support policies are stunningly atrocious. I have been lied to three times in the past four weeks by BMW NA representatives and am contemplating legal action against BMW NA and Vista BMW.<br><br>I'll add a full description of this car's problems, along with Vista's "repairs," later, but here's a short summary of just _some_ of this BMW's problems:<br><br>1. Engine stalls, sputters, runs roughly on multiple occasions--has serious trouble reaching 45 mph (engine RPM reaches, and stays at, 5k+ with no upshift; "Service Engine Soon" light on; severe engine missing).<br><br>"Fixes" thus far: 6 new spark plugs, new fuel pumps, new fuel filter, 6 new coils, re-program DME, told to "buy better gas," new Mass Air Flow sensor, etc.<br><br>2. Engine would not turn over.<br><br>"Fix:" Charge "low" battery, replace alternator, replace starter . . .<br><br>3. Wiper "auto" function erratic/inop.<br><br>"Fix:" Replace windshield(!)<br><br>Just when you think it can't get any worse . . . after they'd had the car for two weeks on one visit, my mom called to inquire when they'd be done. They couldn't find the car, telling her "It's been picked up already." Then they report that it must be "stolen--call the police because we don't have it." Just stunning, considering it was found sitting in their lot . . . .<br><br>If you know of a good product defect lawyer in So. Florida, please contact me at 817.937.9696. Thanks. More