BMW of Pompano Beach - Service Center

This place are the biggest crooks out there. DO NOT do business with them. FEB 2012 i has issues with my car were the gears wers skipping on a M3 under 100k miles. i brought it in for service. BMW called business with them. FEB 2012 i has issues with my car were the gears wers skipping on a M3 under 100k miles. i brought it in for service. BMW called me back & said it was the hydrolic pump that needed to be replace, i said fix it. They called back again & said the clutch needed to be replaced as well, i said fix it. They then again called & said the fuel pump needed replacing for the car to work fine I said fix it. the bill was over 15k!!! BMW USA got 5k off. all in all spent 11k to fix the car. 6 & a half months later the car is giving the same symptoms. i brought it in & the said its now the fuel injector but is not sure thats the issue & want me to pay another $525 when the previous work is warrantied. So basically they have no clue if thats even whats wrong & want more MONEY!!! in addition the service agent calls back AGAIN & said the pullies that support the belts need replacing & thats another $350 plus tax! This dealership is a bunch of CROOKS looking to get over on people. I would stay far from VISTA BMW POMPANO!!!! More

After reading many negative reviews about BMW Service in Pompano Beach and being under pressure to fix my car X3 I have chosen to go anyway as the place is the closest to my location, what a pleasant surpri Pompano Beach and being under pressure to fix my car X3 I have chosen to go anyway as the place is the closest to my location, what a pleasant surprise, Service Advisor – Frank made my problem fixed in timely, professional manner, he was very nice and patient with my explanation about the problem, good job Frank, Thank you. More

First, this dealer and poor service advisor, Mike Welch, should get a ZERO, but the scale was 1-5... I had the worst dealer service you could ever expect. I had an appointment for a bad headlight on a b should get a ZERO, but the scale was 1-5... I had the worst dealer service you could ever expect. I had an appointment for a bad headlight on a brand new 530i that had been experiencing condensation in the light bulb. You would think "Ok just change the bulb, the seal must be broken." The kid said "Oh, I don't see any condensation now, we won't fix it." Also, my bluetooth quit working. I had an appointment for 9 am to fix it that day (had to leave my cell phone with the car). Told me they had over booked and they would need 2 days....Isn't that why you schedule appointments? Regardless, I left upset that I wasted my time going there for no reason. Neither the dealer manager or service manager returned calls. More

Nick is the worst manager he tried to sell me used BMW rims on the side and I found out the problem was the tires of my car.... please stay away from vista bmw he will rip you off take your car to a decen rims on the side and I found out the problem was the tires of my car.... please stay away from vista bmw he will rip you off take your car to a decent place so you don't have to deal with arrogant N.Y Italian he should be running a pizzeria instead please be aware... More

Unresponsive, unhelpful. I don't recommend anybody to buy a BMW if they have to go through these guys... Especially after the initiall warranty expires you will be throwing your money into thrash if you have a BMW if they have to go through these guys... Especially after the initiall warranty expires you will be throwing your money into thrash if you have to deal with extended warranty even if you buy it from themselves. They won't try to help you at all... Leaving messages and waiting them to return your call? Forget it, never will happen... More

I took my 2001 740iL to Vista BMW for its 60,000 mile service II and key memory re-programming. There were no problems with the vehicle at the time of drop-off. I received a call the next day informing m service II and key memory re-programming. There were no problems with the vehicle at the time of drop-off. I received a call the next day informing me that the alternator light was on and the A/C is leaking refrigerant from a high pressure line and would I like these items repaired at a cost of approximately $4,000. If there really had been a leak in a high pressure A/C line, the refrigerant would have escaped in a matter of minutes/hours and been immediately apparent. Keep in mind, this is a BLACK vehicle in South Florida still covered by warranty, any problem with the A/C would have been the first thing it was taken in to be serviced for. Now the A/C is inoperative and the battery light remains on. After 17 days, Vista BMW’s service department states “they cannot find the cause of the problem, have no estimate on a time frame for repair completion, no repair cost estimate, and have come up with no plan for a resolution to this situation”. Daily phone calls to Vista BMW’s General Manager, and/or service department requesting status updates have gone un-returned. At this point, I've notified the extended warranty company that any repair work submitted by Vista BMW is likely fraudulent and should be investigated. Now I have been forced to escalate this situation to BMWNA requesting their assistance with Vista BMW’s questionable business/service practices. If BMWNA is unable to help, litigation is the last step. Unbelievable as it sounds, all of this was brought on by my dropping the vehicle off for its $976.00 oil change. The 60,000 mile inspection II service was paid in cash ($976.00) at the end of week one. Yesterday, during a visit to the dealership the vehicle could not be located on-site; it would appear they have loaned the vehicle out, wrecked and/or damaged the vehicle, or removed ‘hard to acquire repair parts’ to repair another vehicle. At this point, whatever the resolution I have no confidence in the quality of the work performed and have reason to believe the service work supposedly performed, billed, and paid for was ever really performed or necessary. It is of no surprise after reading the comments on this site and my experiences with Vista BMW that the shop appears to have very few, if any other service jobs being performed and a completely empty customer lounge/waiting room. This has been the most frustrating automobile experience I have had in nearly thirty years of driving and dealing with vehicles. More

Blatantly tried to scam me out of $1,250 for service that was not necessary... They are CROOKS!!!!! (Pompano location, but other location is also deteriorating) I had a right front clicking sound when tur was not necessary... They are CROOKS!!!!! (Pompano location, but other location is also deteriorating) I had a right front clicking sound when turning left, in the wheel area. My mechanic told me it was most likely a CV-joint; take it to BMW to have CPO warranty cover it. Dropped car of in Pompano (eerily had no other customers); after 2 days of unreturned phone calls I dropped in to find out what was going on... They told me my CV-joints were bad & they had an entire axle on order… 2 more days of unreturned phone calls & I finally get a call saying that the axle was not replaced; my “control arms” are bad; it will be $1,250, please!... To which I reply go fly a kite & nervously rush to get my car back from this den of thieves. I took the car back to my local grease xxxxxx (15 years senior technician for BMW in Europe) who assures me that there is nothing wrong with my control arms… When taking off the wheels he notices that the right front bolts are loose enough to remove with his fingers!!!! (a little background: the wheels had last come off at the other Vista location a few months prior to replace the CV boots) Yes, that was the problem, so I wonder, was it: A) They were too incompetent to even take the wheel off in their thorough diagnostic work, thereby explaining that the wheel bolts were loose going in as well as out of the shop? B) They figured out the problem (loose bolts), figured they could scam me out of $1,250, when I did not fall for it, they replaced the bolts loosely so as to appear as though the problem was still there? Option A = incompetent, option B = thieves… You make the decision. More

car taken in for collision repair, was told 3wks, after 7wks, car repair BOTCHED! worse coming out then going in. Employee like in collision are Ignorant,rude and unprofessional. I actually got the Attorne 7wks, car repair BOTCHED! worse coming out then going in. Employee like in collision are Ignorant,rude and unprofessional. I actually got the Attorney General involved. If you love your car and your Sanity, DO NOT TAKE IT TO Vista in Pompano. I never recieved 1 call back from anyone after literally hundreds of calls to them. I actually thought I would never see my Car again.... So Literally, STEER CLEAR of this bottomless pit of deciept and dishonesty... More

Stay clear of Vista BMW in Pompano Beach. They have the absolute worst service department I have ever encountered. Completely rude and idiotic service advisors, the manager could care less, and their techn absolute worst service department I have ever encountered. Completely rude and idiotic service advisors, the manager could care less, and their technicians are complete morons who aren't in it to help people and are lazy. I had a terrible experience where they tried to screw me out of hundreds of dollars and deny me of warranty-covered repairs. Blaming my angel eyes for a dead control unit in my headlights. I sell these lights for a living and know it has absolutely NOTHING to do with it. But the service advisor (Ari) and his team of mindless technicians all refused to believe me, told me I was wrong, and refused to prove it to me even though I demanded proof about 10 times. After I had it repaired problem free at Braman BMW in Miami, I emailed the service manager and called several times with no response. Vista BMW <br><br>If you're an enthusiast, steer clear of them. They'll blame every little problem on aftermarket parts and refuse to prove it to you.<br><br>Link to my thread ranting about it:<br>http://forum.e46fanatics.com/showthread.php?t=273281<br><br>-Ken More

Last year I took my BMW in for scheduled service and a detailing. Nothing unusual, and I was generally pretty satisfied with Vista at that point. When I got my car back I immediately noticed two large den detailing. Nothing unusual, and I was generally pretty satisfied with Vista at that point. When I got my car back I immediately noticed two large dents on the hood of an otherwise spotless vehicle. I raised bloody xxxx and lost my temper, can you blame me? My car was less than two years old and kept immaculate, not a single dent or scratch, and now this! <br><br>They proceded to calm me down and explain to me that they thought the dents were there before, but because they neglected to do a spot check for dents on the vehicle beforehand, that they would take responsibility for the damages and make the repairs themselves through a local body shop, and give me a loaner in the meantime. <br><br>They assured me that they would make the best repairs, and that I would never be able to tell anything had happened to the car. I did not believe them, and wanted to know the name of the body shop and they refused, saying that it would violate their agreement with them as a contractor or some baloney like that. Regardless, I specifically requested that they don't use a high-speed buffer, and that I didn't want to see any streak marks. Sure enough, when I went to pick up my car they had used one of these buffers and my hood, although looking fine at most angles, in bright sunlight looks like a swirly vision of Van Gogh's Starry Night. <br><br>I exploded once again, but Marty Ellison told me that was the best I was going to get, and I should just be happy that they fixed it, implying that the dents were there prior and that I was being dishonest, even though he didn't come out and say it outright. <br><br>I have spread the word about Vista BMW in Pompano, and many of my friends have steered clear. Apparently this happened to someone else at Vista, and she never thought to say anything, thinking the damage was there before. We are all going to the new Vista off Sample Road, and so far we are more satisfied. More