BMW of Pompano Beach - Service Center

Terrible Customer Service Do not use Rochelle Walters who is the worse in the service department no manners and rude and did not assist with my situation. She is not a decent r Do not use Rochelle Walters who is the worse in the service department no manners and rude and did not assist with my situation. She is not a decent representation for Vista. And the Sales team needs to be more knowledgeable of their inventory. More

Customer Service With A Smile! Mark Wright is my Service Advisor and he has always been only too willing to help me with a problem. A few months into my lease, a reading popped up Mark Wright is my Service Advisor and he has always been only too willing to help me with a problem. A few months into my lease, a reading popped up saying I needed service. The computer had to be re-booted and Mark got me in and out quickly. This past week I stopped in for my first maintenance service, oil change, etc. Mark was waiting for me and took charge of getting the job done right. In addition, he introduced me to William Menéndez, BMW Genius. My Bluetooth was not working properly so William re-paired my vehicle’s Bluetooth with my I phone. He did a super job and now it all works seamlessly. Great guys, like Mark and William, make it a pleasure to deal with Vista. They enjoy their work and it shows with terrific customer service, which is paramount for me. Vista can be very proud of them. Thanks so much! More

Excellent Service I own a 1909 BMW 135 convertible. It has been exclusively serviced at Pompano Beach BMW service center and I have always been impressed with the kind I own a 1909 BMW 135 convertible. It has been exclusively serviced at Pompano Beach BMW service center and I have always been impressed with the kind consideration of all of the employees. John was always very helpful and my last experience with Sergio was also very positive. I recommend this service center very highly. More

Worst experience I've ever had at Service Center. Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again. More

Appointment for Recall Parts Time Wasted I made an appointment a week in advance for recall service. I specifically identified my year, make and recall number at the time of appointment. Up I made an appointment a week in advance for recall service. I specifically identified my year, make and recall number at the time of appointment. Upon arriving early for my appointment I was asked if I ordered the parts. Why would I order the parts. I am the customer. I was told that they do not stock all the recall parts and I needed to have them ordered before I made the appointment. Why doesn't someone tell the girl that makes the appointments. I was told they would check on the parts and call me in a couple days. My time is more valuable than that. If I expected shoddy service I would not have bought a luxury vehicle. More

vista bmw pompano terrible customer service, was hung up on twice by finance manger, finance manger when i bought vehicle was no longer at the dealer and they lost my p terrible customer service, was hung up on twice by finance manger, finance manger when i bought vehicle was no longer at the dealer and they lost my paperwork. done and will never by a car from vista, check engine light on for 3 months already. every time have gone to vista pompano nothing but a waste of time. More

Helpful - nope. Friendly - nope. When working with BMW, you expect exceptional customer service. The service rep, Jennifer, was not helpful or friendly. She would provide half answers When working with BMW, you expect exceptional customer service. The service rep, Jennifer, was not helpful or friendly. She would provide half answers and acted as though servicing the car was a major inconvenience. Isn't servicing cars what keeps the service department in business? If you don't like servicing customers...maybe you should consider a different job? More

How to loose money and get nothing I took my 2007 750i BMW to service because I needed to go to Orlando with my kids. Since the odometer turned 100miles it was time for service. The car I took my 2007 750i BMW to service because I needed to go to Orlando with my kids. Since the odometer turned 100miles it was time for service. The car was apparently with some electric problem, I thought at the time, because two windows, hot air and automatic AC stopped working at the same time. Therefore, I asked them to check those items for me. They said they would need to charge me almost USD 200 to make the diagnoses!!! So I got only the revision. After two days and USD 1,400 the car was ready for pick up and I headed Orlando in the next morning after pick up. Two hours on the Turnpike and the car suddenly stopped working. It was scaring because I was going with the flow in a high speed and the car stopped responding, no accelerator, nothing despite being on. I was a nightmare to arrive back home and our Orlando trip didn't happened at the end! The dealer Vista said this event had nothing with the revision of the car. I didn't bought but accepted to pay the USD 200 to get a diagnostic for the new problem and the old ones. Anyway I told them again that I was convinced we had a electric problem, that it wasn't a mechanic issue. They called after a day saying that they couldn't identify what was happening because the computer showed to many events at the same time and that they would "try" to fix it, no warranties, for more USD 4,400!!! I got really disappointed and mad. I didn't accept the value and went to pick up my car. I parked it in a garage and rented another car. I found a BMW specialist in the Internet and wrote all this history to him and send to him the car computer records. It was very easy to see that, and it was the first thing I noticed and said to Vista service when I arrived at the dealer, the Voltage going out of the battery was correct, but the Voltage arriving in the models was lower. The BMW specialist asked me to buy and change the module that regulates the Voltage. It cost me USD 100 and 5 minutes to change it in the car!! Everything was "magically" working properly again, including windows, AC and hot air!!!! Vista specialist told me that my car wasn't working because: "Hey! What do you expect of a 100 miles car?" I replied:"So, you're saying to me that BMW last only 100 miles?" He answered: "Yes, this is why it is smarter to lease cars instead of buying them!" And I was called "not smart"! More

my entire experience purchasing my certified pre owned has been a pack of lies, poor service, back several times for same problem. No respect for customer's time at all. When purchasing I was told several has been a pack of lies, poor service, back several times for same problem. No respect for customer's time at all. When purchasing I was told several things that were straight out lies. Sales manager was plain rude. I will never purchase anything from Vista of Pompano again. I have owner two previous BMWs elsewhere and loved the experience. More

Its been one heck of a ride with vista BMW Pompano Beach... Lets skip the pleasantries and get to it... Dec 31 13 I bought a bad xxx 328 msport ... At the time there was a spot of bird dump that burne Beach... Lets skip the pleasantries and get to it... Dec 31 13 I bought a bad xxx 328 msport ... At the time there was a spot of bird dump that burned threw the clear coat which they assured me they would fix... I then took the car in on the 25th of jan to show service this spot, another possible spot which Thanx it was just glue, and the infamous seal leak on the driver side door... Service washed the car to take a better look at these spots and in the process damage both my front rims . I made an appointment to bring my car in on the following tuesday jan 28th when they assured me there would be a loaner which to my surprise there wasnt and again got the run around also attempt to be shiped into a rental car with a surprise fee which I declined and got shipped back to the dealer where I then made another appointment to come back when a loaner was available and that was that. 1 week later after 8 calls to the dealer I finally got a loaner. Today Feb 19th the dealer calls and says its ready. Upon further inspection they have now grinded down the wheels " Damage is still visibly clear " and have now compromised the wheels structure and appearence. Upon further review both mirrors are damage and they damage my clear rock protector on my mirrors. I dont want any fixes I want my new parts. Until then I will continue to slam u every minute of the day until I get complete customer satifaction... 100%++++ More