BMW of Pompano Beach - Service Center

My experience was mixed. This is the second time I’ve visited this dealership for service, and will likely not be returning unless it is an emergency. Things I enjoyed were This is the second time I’ve visited this dealership for service, and will likely not be returning unless it is an emergency. Things I enjoyed were 1.) the video text of the vehicle inspection from the garage, 2.) the automated text status updates could be nice, if accurate, and 3.) the convenience of location and ride share service provided was a big plus. However, the things I didn’t enjoy outweighed the positive. 1.) Cost of “vehicle check” @$250. I’ve had the vehicle for almost 5 years/25,500 miles and have never incurred a “vehicle check” charge at any other dealership. Other dealerships have done multipoint checks included. 2.) Lack of transparency in costs. I viewed service specials on website ahead of time, which is why I chose a Saturday for their service special (25% off, max $200). Brought up to service associate, but was told I was already getting a “valued”’deal. However, that “value” deal was not transparent on invoice, like it has been at other dealerships. So, is the service check usually more than $250? 3.) The service advisor stated microfilter needed to be replaced. I agreed, even though no service discounts were quoted. However, when I picked up the vehicle. I was told it was not in stock. Why quote me, if they don’t have it? 4.) The dealership was unable to perform recall services. I received notice of a recall for the vehicle, but told BMW does not have a fix for it yet. That seems odd to me. I didn’t think a manufacturer would issue a recall without knowing how to fix. 5.) The credit card service fee of 3% passed on to the customer is a HUGE deterrent. When most things at BMW cost hundred or thousands of dollars per visit, at least it’s nice to get airline points or something form using a credit card. I strongly don’t like this policy!! 6.) The vehicle was not ready when I returned to the dealership. I received a text it was ready, I was sent a ride share to return to the dealership from the dealership. Paid. Only to be told it’s not ready, and still needed a wash. Thanks for the wash, but that was 30-45 minutes. I know lots of other dealerships that offer free washes anytime, even without service. In the end, I paid $300 (with tax and miscellaneous) for the vehicle to be “looked at”. For these reasons, I would not recommend them, and I do not plan to return to the dealership, unless an emergency. Thank you for asking for my feedback. More

Great job by Ron and team. They did a wonderful job. Would definitely go back. They did a wonderful job. Would definitely go back. More

Came in for a Recall and was told “I had no rear brakes”. Of course that scared me into doing the brakes at a cost of over. $800. Were they that bad it couldn’t have waited a few days? A week? My bigges Of course that scared me into doing the brakes at a cost of over. $800. Were they that bad it couldn’t have waited a few days? A week? My biggest concern, was Why didn’t the sensor ever go off before then to warn me? If I dint come into the dealership for the recall, how would I have known? More

Video of assessment of my BMW X5 inspection was great to see. Transportation home was also appreciated. Professional and prompt care given for oil change. Great job! see. Transportation home was also appreciated. Professional and prompt care given for oil change. Great job! More

Awesome annual service at no cost. Michael sent me home in a Lyft and picked me up when my car was ready. Michael sent me home in a Lyft and picked me up when my car was ready. More

Professional team that always finds the time to resolve any issues that come up. Thanks any issues that come up. Thanks More

The team is very friendly and always looking for ways to make you more comfortable. Great team! make you more comfortable. Great team! More

We have received exceptional service with updates of progress of work that was being done. Any questions we’ve had have been answered. Our concerns of any problems where looked into with detailed exam progress of work that was being done. Any questions we’ve had have been answered. Our concerns of any problems where looked into with detailed examination of vehicle More

The service team was very responsive and handled my questions promptly and clearly. My service appointment was completed with courtesy and thoroughness. questions promptly and clearly. My service appointment was completed with courtesy and thoroughness. More

Exceptional service and attentiveness from your entire team from my initial call to the return of the vehicle. team from my initial call to the return of the vehicle. More