BMW of Pompano Beach - Service Center

Excelent customer service, especially Samuel Ramkisson on the BMW Genius is the best!!!!!! the BMW Genius is the best!!!!!! More

This review is for BMW Financial. I have no issues with Vista. BMW 230i convertible I returned the car to Vista Pompano Beach Florida yesterday. I was told on the pre-inspection, “Do not drive the car Vista. BMW 230i convertible I returned the car to Vista Pompano Beach Florida yesterday. I was told on the pre-inspection, “Do not drive the car more than needed because your tires are close to being replaced”.   We did not drive the car more than an additional 40 miles (it only had 13+ miles on it in 3 years). Yesterday I was told “the machine told us you have to pay $1200 for tires”.  How can those tires only get less than 14,000 miles on them?!?  My wife (72 years old) does not squeal the tires!!!  I am a retired Driver Education teacher with Broward County Public Schools.  I took GREAT CARE OF THAT CAR. it looks brand new and kept up with the service. The service Dept agreed with my evaluation. This is thievery, in my opinion!  I will never lease a BMW again. And will tell my story to everyone I see.  John E Stafford 981 Se 5 Avenue Pompano Beach Fl 33060 More

Horrible customer service - DO NOT WASTE YOUR TIME HERE We brought our BMW here for scheduled maintenance (having bought it elsewhere). I would NEVER return. They did not great us when we arrived. We were We brought our BMW here for scheduled maintenance (having bought it elsewhere). I would NEVER return. They did not great us when we arrived. We were told to wait for the service person assigned to us; but no one came to help us (we had a scheduled appointment time and we were on time). We had to go find someone to help us. The service person called to tell us we needed additional service. We agreed to the service and asked if the vehicle would be ready by the end of the day. We were told that this was likely. We did not receive a call at the end of the day. The next morning we called for a status and were told that our service person was not in yet. We asked for someone else to call - no call. An hour later the service person called to say the vehicle was ready late the the day prior - but no one called to tell us. When we arrived to pick up the vehicle we were not greeted, and no one said thank you. By contrast we had a Toyota serviced the next day at Deerfield Toyota and had a fabulous experience from start to finish. We will never return to this dealership and will never buy a car from them. It is worth traveling to Delray or Jupiter to buy your next vehicle. More

Knowledgeable genius I brought my car in for a wash at Vista BMW Pompano Beach. But I wasn’t too sure about how all the safety features worked on my car and I was glad tha I brought my car in for a wash at Vista BMW Pompano Beach. But I wasn’t too sure about how all the safety features worked on my car and I was glad that David Mundle the Genuis was around to assist me thank you very much More

Great experience with the genius I brought my car in for service at Vista Bmw pompano beach and I had couple of questions about connecting my garage controll to my car. David Mundle t I brought my car in for service at Vista Bmw pompano beach and I had couple of questions about connecting my garage controll to my car. David Mundle the bmw genius answered all my questions and connected it for me David Mundle is very knowledgeable and very pleasant. More

Great experience Vista BMW pompano beach Excellent BMW genius tutorial. David was professional tedious thorough and very patient. Thank you for your professionalism. Vista BMW pompano beach Excellent BMW genius tutorial. David was professional tedious thorough and very patient. Thank you for your professionalism. Highly recommended. D G More

Great genius I brought my car in for service at Vista Bmw pompano beach and I had couple of questions about how to operate my Idrive. David Mundle the bmw genius a I brought my car in for service at Vista Bmw pompano beach and I had couple of questions about how to operate my Idrive. David Mundle the bmw genius answered all my questions and showed me how it works. David Mundle is very knowledgeable and professional. More

BOCAEROSE I had a problem with my Bluetooth and The bmw genie helped me set it up. David Mundle was amazing! This is the sending session I have had with him, a I had a problem with my Bluetooth and The bmw genie helped me set it up. David Mundle was amazing! This is the sending session I have had with him, and he is very knowledgeable More

Caridad Frantz Vista BMW Pompano Beach. David Mundle the genious was very patient and wonderful. I would ask for again. What a great experience this was. Thank you g Vista BMW Pompano Beach. David Mundle the genious was very patient and wonderful. I would ask for again. What a great experience this was. Thank you guys very much! More

Worst experience, feel like cheated. I had undergone cheating on a car service at Pompano Beach BMW dealership service center. I worked with the BMW service advisor Mr. Eytan Klein at Po I had undergone cheating on a car service at Pompano Beach BMW dealership service center. I worked with the BMW service advisor Mr. Eytan Klein at Pompano Beach and had a very bad experience, feel like cheated. An Oil change was done from the same dealership on 12/04/18 and the service adviser (not Eytan Klein) not recommended for any other maintenance at that time other that oil change. I have a warning message next day of oil change - Passenger Restraint System – Malfunction continue wearing safety belt on my 2012 BMW 528I on 12/05/18. I took an appointment and approached the Pompano Beach Service center and met the BMW service advisor Mr. Eytan Klein on 12/08/18 (Saturday). I explained regarding the warning message. He told me that they need to run a diagnosis test to find the reason and that cost me $149. Most probably it can be a reset to solve the issue. He advised me to do some work on my break since I have not done that last 2 years. He will do that for $360 and will not charge for the diagnosis test fee $149. They provided me a loaner car and told me that I can pick my car on Monday (12/10/18). When I went to pick my car, I realized that he has not done the Passenger Restraint System Warning repair instead he claimed that he did some work on my brake pad and billed me $1125.14. The mileage on my car is 56,070 when he did this work. My actual complaint was to rectify the Passenger restraint system which is not done. I used around 20,000 miles after they changed the brake pad on 2016. Note that the same dealership changed the brake pad, brake fluid renewal etc. and charged me total $916.80 on 06/18/2016. The mileage shown on my car was 35,380 at that time. When I did the oil change 2 days back, the service adviser not told me to do any additional work on my car. I strongly feel that all these new issue are manipulated by Mr. Eytan Klein the service adviser. Do we need to change break pad every 2 years or after 20,000 mile. I never felt a problem while I am driving nor had an alert warning. This is bizarre and cheating a customer who always approach the dealer for all repair his works. I request, whoever using this facility’s service must be conscious. More