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BMW of Pompano Beach - Service Center

Pompano Beach, FL

4.5
211 Reviews
Call Service Center (954) 480-1188

211 Reviews of BMW of Pompano Beach - Service Center

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December 21, 2024

Excellent service and professional staff that is pleasant to work with every time we have gone there. More

by DORIS.FARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Oerez
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December 20, 2024

Had to wait over 15 minutes after I was told that my car was ready. Also found out at time of service that additional 3% is charge if paid with credit card. More

by AIKO92001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Dec 20, 2024 -

BMW of Pompano Beach responded

Thank you for sharing your feedback, and I sincerely apologize for your experience. We understand how important transparency is, and the 3% surcharge should have been clearly communicated to you upfront. This is an area we are working to improve, and we truly appreciate your comments as they help us grow. We strive to provide the best experience for all our customers, and I hope you’ll give us another opportunity to exceed your expectations in the future. Please feel free to reach out directly if you’d like to discuss your concerns further.

December 19, 2024

The guys are good but I know dealerships ( I lived in NJ just relocated here ) that gave you a loaner car!! And I am getting grief from everyone for bringing it to BMW ! Very e pensive Not doing it anymore More

by EMILY1654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bought my car in the coconut creek BMW
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December 18, 2024

Awesome friendly and very knowledgeable staff. Went out of their way to make me feel welcomed. More

by ADAMS1922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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December 18, 2024

I showed up without an appointment and my service advisor helped. He did a great job! More

by BILL@KENNESAWJUICE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only saw service
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December 17, 2024

Excellent service and customer service . Very professional and pleasant. The car looks like new. Thanks More

by MARLILLO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Bennis
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December 13, 2024

Just want to say that Vista BMW in Pompano is excellent and it is excellent because my technician Jonathan, is the best. He always puts the customer first and is a true Professional. Thank you Jonathan. More

by PBROWN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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December 10, 2024

Car was taken for normal service and recall. Car was finished earlier than promised and in good condition. More

by jsquarok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fine
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December 09, 2024

Always patient and willing to go above and beyond to ensure I understand what is taking place. More

by ANAKAY.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Perez - Service Dept
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December 09, 2024

Great service and they informed of the needed repairs with video of the vehicle issues so I could understand More

by LISANDROHAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez, Frank
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