BMW of Pompano Beach - Service Center

Service advisor Jonathan Perez delivered great customer service. He kept me informed as service was done and fully explained what needed to be done. service. He kept me informed as service was done and fully explained what needed to be done. More

The service was efficient and completed in a timely manner. The use of a loaner vehicle helped a lot. manner. The use of a loaner vehicle helped a lot. More

Jonathan in sales is truly exceptional. He goes above and beyond to ensure our satisfaction is met. Samson in sales is truly exceptional. He also goes above and beyond to ensure our satisfa He goes above and beyond to ensure our satisfaction is met. Samson in sales is truly exceptional. He also goes above and beyond to ensure our satisfaction is met. More

Customer service sucks you need to improve the experience because is luxury car , train your people BMW because is luxury car , train your people BMW More

Great customer service. It was a very inviting atmosphere and all the staff treated me with respect. It was a very inviting atmosphere and all the staff treated me with respect. More

The service department is very helpful and it was easy and quick to get an appointment and quick to get an appointment More

Andres was great & very professional. He had my car ready in record time! He kept me informed & he had my car ready faster than he promised. I give him a 5-star rating! He had my car ready in record time! He kept me informed & he had my car ready faster than he promised. I give him a 5-star rating! More

I went in for an oil change. They still have not fixed my AC vent. It’s been about four weeks. They were supposed to replace the trim in my car and they still have not done that. They still have not fixed my AC vent. It’s been about four weeks. They were supposed to replace the trim in my car and they still have not done that. They failed to return my call and I am chasing the service department. More

Jonathon was amazing and very helpful. He was on top of all scheduled maintenance and attentive to my timeframe. He is an asset to your company. He was on top of all scheduled maintenance and attentive to my timeframe. He is an asset to your company. More

This was my best service experience at any dealership thus far. Andres was amazing from when I brought the car in to when I picked up, consistently providing updates and information as issues were diagno thus far. Andres was amazing from when I brought the car in to when I picked up, consistently providing updates and information as issues were diagnosed and repaired. He is a top notch advisor, extremely professional, communicative and completely transparent throughout the process. He also made sure my time was used efficiently when coming to the dealership which reduced wait time and ultimately eliminated impact to my work day. Huge thanks for all of the help!! More