BMW of Pompano Beach - Service Center

I thought I would be treated with respect and was handed a $1000 bill for a minimum repair job. I would never recommend BMW service for the simple reason that the issue was known issue for any car with a su a $1000 bill for a minimum repair job. I would never recommend BMW service for the simple reason that the issue was known issue for any car with a sunroof. the drain hoses get clogged and then leak into to passenger compartment. If you google or youtube the fix it is simple and takes at the longest 2 hours if you have to take off the front tire to get the the drain hose to unclog from the bottom. The bill had no detail - just $900 + more charges to further insult us. $45 to throw away supplies? what supplies for this job? paper towel? They kept the car for 3 days and charged us to air out the car because the passenger side rug was damp. We had already vacuumed any moisture and they charged us for airing it out in the sun as they said they had to keep it another day because it wasn't sunny! We asked to be treated fair and Mike F. did the opposite. To make it worse, they shorted the battery and when told then the battery was dead, Mr. F said - " I can sell you a battery- talk about disrespecting the customer. Then they gave us a loaner and now I see a charge from $25 - what is that about. We had a full tank of gas ( we have gas receipt) and car had 3/4 tank. Maybe they tried to use the air conditioner to air out the car. I guess BMW service mgt will be happy with Mr F as he made them over $1000 , but I would never deal with BMW and especially Mike F. as he looked me right in the face and knew he just ripped me off and my GF who owns the car, didn't want to be unpleasant, so he took advantage of her kindness. More

I worked with both Geniuses because my car kept having an excessive amount of CarPlay issues. I figured I was doing something wrong, but it was just my phone after several attempts to fix it. One thing I wou excessive amount of CarPlay issues. I figured I was doing something wrong, but it was just my phone after several attempts to fix it. One thing I would suggest is improving the welcoming of customers through the service staff. Otherwise phenomenal job. More

Frank De Varona is an exceptional and trusted service advisor. His team did a good job in addressing a repeated issue with my 2021 X3M engine light caused by sensors. Frank demonstrated empathy, custom advisor. His team did a good job in addressing a repeated issue with my 2021 X3M engine light caused by sensors. Frank demonstrated empathy, customer care priority, and resolve in the matter. More

Frank DeVarona is excellent. He communicates timely and thoroughly. I buy my cars in Coconut Creek, but will only use Frank for service. I He communicates timely and thoroughly. I buy my cars in Coconut Creek, but will only use Frank for service. I More

The car came with a safety problem related to the IA driving features and came back to me with unsolved issues. driving features and came back to me with unsolved issues. More

8am appointment for first service. Was told it would take 2 to 2.5 hours took 5.5 hours , told only thing needed was an oil change. NO PAPERWORK OR DOCUMENTS. Told computers were down Was told it would take 2 to 2.5 hours took 5.5 hours , told only thing needed was an oil change. NO PAPERWORK OR DOCUMENTS. Told computers were down. Asked for it to be emailed, never happened. No loaner car. Total JOKE!!! More

Great experience! Service was done in a timely manner and they even washed my car for me. Service was done in a timely manner and they even washed my car for me. More

My car had a bad battery and after 10K later I finally got my car out. One of the problems was a supposed gasket leak. When I brought to service at another dealer they said there was still an oil lea got my car out. One of the problems was a supposed gasket leak. When I brought to service at another dealer they said there was still an oil leak but it was the cover no the gasket. I brought it back to Vista and they had the car for 3 days and said nothing was wrong. The next day my engine light went on and at another dealer once again said it was the cover and it needed to be replaced. Vista is unethical, does not stand by their repairs and finds things wrong with your car that aren't there. Don't stay away, stay far away. More

Reliable and friendly place with excellent service Frank DeVarona is best man around to take the car too Frank DeVarona is best man around to take the car too More

Once again, I am a very satisfied customer. Thanks again to Frank for his professionalism. courtesy and knowledge. I had my BMW serviced and as usual it was a very pleasant.experience.. The customer servi to Frank for his professionalism. courtesy and knowledge. I had my BMW serviced and as usual it was a very pleasant.experience.. The customer service is excellent at Vista BMW in Pompano More