BMW of Pompano Beach

From day one walking into dealership, felt they were untrust worthy. Selling a vehicle that was damaged, not seen prior to purchase. Dealership did not take ownership of damage. Sales department poor to untrust worthy. Selling a vehicle that was damaged, not seen prior to purchase. Dealership did not take ownership of damage. Sales department poor to work with, never again will i go into this dealership and already thinking about selling the car after only 4 weeks of owning the vehicle More

On Fri. of last week I went to Vista Motor in Pompano and met Jim O'Donnell, a new associate. It was obvious he knew nothing about the car (BMW--Series 1 ragtop) and I asked to see someone more experienced, met Jim O'Donnell, a new associate. It was obvious he knew nothing about the car (BMW--Series 1 ragtop) and I asked to see someone more experienced, so talked to Norman Bailey. To be blunt, he was kind of pompous but seemed to know the car. He pushed hard to sell me the only one they had on the lot. It had too much on it and I said I was thinking of ordering one from the factory. Then another associate standing nearby said BMW was no longer taking orders as the production line was changing to handle the new 4 engine for next year. The manager came over and they gave me a ridiculously low price for the car but of course said it needed to be approved. I told them I'd think about it. They pressured me hard not to leave without buying the car. Went to another dealership and was able to order this car from the factory exactly how I wanted. The Vista staff all seemed to be in cahoots to support a lie in order to generate an immediate sale rather than a long-term relationship. STAY AWAY!!! More

From start to end my experience with Reid Zavell at Vista BMW was exceptional. Vista BMW is a 15 hour drive from me so I was very hesitant to even consider purchasing a car from Vista. Patrick Gordon field BMW was exceptional. Vista BMW is a 15 hour drive from me so I was very hesitant to even consider purchasing a car from Vista. Patrick Gordon fielded my initial inquires promptly and completely after which I began to work with Reid. I explained that I was remote and so there was a lot of risk and expense involved in purchasing a car from Vista. Reid assured me that everything would go smooth and all risk would be mitigated by having everything in writing. A week later after exemplary communication via email and phone I flew to Vista BMW. The car was just as Reid had said with no surprises. David Hong in finance understood that I was anxious to start my long drive home and he was able to get all the paperwork done in short order. The next day Reid called to check that I had safely made it home and that I was completely satisfied with the car. Vista handled all the titling and registration for my home state. Joy Milligan in the title department continued the high level of communication and I never once wondered what was going on with my title, registration and plates. Today my plates arrived along with a refund for some of the title and registration fees that were collected from me but not spent. I couldn't be happier with my car buying experience at Vista BMW. More

George and the staff were great! I previously went to Brahman BMW Downtown Miami and worked with salesman Juan P.He was lazy cocky, and that is the least i could say. I went to Vista as they also offered Brahman BMW Downtown Miami and worked with salesman Juan P.He was lazy cocky, and that is the least i could say. I went to Vista as they also offered what i was looking for! I met Mr Grecu or George. He was truly a great salesperson he took his time and worked hard in finding us the perfect car. I mean he was really moving around the 2 lots and found our 2013 BMW. He negotiated with us and with the manager and got us a price we were happy with! The staff was also very nice to us and everyone that came in, George was with us tell the end when we drove the car off the lot. that was great of him bypassing other walk ins, we did notice that on our part. I will do business with them from now on!! More

This is the worst experience I've had purchasing a car. Would not recommend this dealership. Worst Customer Service. Bought a car and they promised some services need to be done to the car after pu car. Would not recommend this dealership. Worst Customer Service. Bought a car and they promised some services need to be done to the car after purchase. So many issues with the car and they didn't wanted to fix. When finally they said yes, they said that is their policy don't give a loaner while the car will be there. WORST SALESMAN, WORST CUSTOMER SERVICE!!! More

Purchased a brand new car, and five weeks later had a parts problem. Contacted the dealership again and again and finally got a call back saying that I would have to pay 600 dollars to get the problem f parts problem. Contacted the dealership again and again and finally got a call back saying that I would have to pay 600 dollars to get the problem fixed, when another BMW dealership quoted $135! Needless to say, NEVER EVER going to go to Vista again! More

In short, do not patronize this dealership if you're interested in buying a car - my experience was terrible. Over the course of a week, I negotiated with a car salesman, settled on a price, received a interested in buying a car - my experience was terrible. Over the course of a week, I negotiated with a car salesman, settled on a price, received a contract and confirmed the deal via email. I wired the funds in the next morning and later that day the salesman left me a message that the car was being test driven by another person, a friend of the manager, and might be sold. I told him that the car was no longer for sale, that we had a contract, they had my deposit, and that their manager should honor our contract. Needless to say, a day later I got a voice mail from the salesman telling me that the car had been sold to the other party. When I called to complain to Frank Lynch, the manager, he was quick to blame the salesman for violating every policy in the book, threw him under the bus, and rewrote the history of when the car had actually been sold. One of the two was lying, and candidly I think the salesman tried to do the right thing but his manager elected not to. Nevertheless Mr. Lynch gave me every assurance he'd find me another car and make it right. That was a week ago, and unfortunately as I expected, he's done nothing, has gone silent and won't respond to my emails. On top of that they still haven't refunded my deposit and my next call is to an attorney. Lest you wonder if I'm just a critical person, I've dealt with some outstanding and honorable car dealers over the years that I give high praises to. Phil Smith Acura in Pompano, Orange Park Acura, and David Maus Toyota are three. But Vista BMW is a dealership that you should avoid at all costs. More

This place are the biggest crooks out there. DO NOT do business with them. FEB 2012 i has issues with my car were the gears wers skipping on a M3 under 100k miles. i brought it in for service. BMW called business with them. FEB 2012 i has issues with my car were the gears wers skipping on a M3 under 100k miles. i brought it in for service. BMW called me back & said it was the hydrolic pump that needed to be replace, i said fix it. They called back again & said the clutch needed to be replaced as well, i said fix it. They then again called & said the fuel pump needed replacing for the car to work fine I said fix it. the bill was over 15k!!! BMW USA got 5k off. all in all spent 11k to fix the car. 6 & a half months later the car is giving the same symptoms. i brought it in & the said its now the fuel injector but is not sure thats the issue & want me to pay another $525 when the previous work is warrantied. So basically they have no clue if thats even whats wrong & want more MONEY!!! in addition the service agent calls back AGAIN & said the pullies that support the belts need replacing & thats another $350 plus tax! This dealership is a bunch of CROOKS looking to get over on people. I would stay far from VISTA BMW POMPANO!!!! More

Do not do business with this dealership !! it is not in your best interest!! Last Monday nite, they sold my mentally ill brother (who is under mental disability by the goverment)a used car and then procee your best interest!! Last Monday nite, they sold my mentally ill brother (who is under mental disability by the goverment)a used car and then proceeded to SELL him EACH and EVERY single extended protection and product that they could to the tune of $4433.00. YES that's right 4,433.00 of extra's!! I have been attempting each day to reason with VISTA BMW employess to remove everything they sold my poor brother but they will not! I have talked with each person; the finance manager, the salesman, the nite manager and even the general manager in charge about my brother's mental illness and the disservice they have done but THEY DO NOT CARE and refuse TO HEAR! Its blantantly obvious that all they care about is the DEAL and THEIR Comission! It is very sad that anyone in this world would take advantage of a human being that is clearly not in their right mind and is being declared legally incompetent at this very moment. I have tried nicely to discuss removing the extra charges of $4433.00 but they simply refuse . They know they took blantant and clear advantage of a sick person. It is bad enough that they sold a car to a mentally ill person in the first place but to take it to the level they did is just sickening. Please everyone follow our reviews. There will be aslew of them soon. As a member of the greater pompano beach area I hope each of you will heed my advice not not purchase any cars from them. Please kindly follow our reviews forthcoming and YOU DECIDE it VISTA BMW is the dealership you want to do business with! They have done a great disservice to our kind brother and her not be trusted. More

Beware they are crooks. I called on Sunday, October 9, 2011 to see a BMW 535 2011 advertised in the previous day's Sun Sentinel I called and was told they still had the car and confirmed price in ad. I dr 2011 to see a BMW 535 2011 advertised in the previous day's Sun Sentinel I called and was told they still had the car and confirmed price in ad. I drove the car and was ready to purchase. I was then told it was $8k higher and in the ad it was mispriced. Sleazy dealership More