BMW of Pompano Beach

Terrible & Dishonest! Dishonest & Terrible! I traded in my BMW for a 2016 535I in Vista BMW in Pompano Beach, FL.. Mark Laidley sold me a BMW Tire & Wheel Protection Plan Dishonest & Terrible! I traded in my BMW for a 2016 535I in Vista BMW in Pompano Beach, FL.. Mark Laidley sold me a BMW Tire & Wheel Protection Plan insuring me that no matter what happened to the tires, wheels, rims, I would be covered. I purchased the 5 year coverage plan for my vehicle and felt secure.I felt that I was dealing with reliable and honest people and had just purchase a good car with even better warranty and service. Sadly, when I tried to use this plan less than a year after, I was informed that my rims were not even covered by this plan and that I had no coverage for the kind of wheels on my car. NOBODY helped me with this matter. After aggravating phone calls and visits to the dealer, they agreed to give me a refund (not fix my problem which is what I wanted). I was promised a refund for the plan since it had been incorrectly sold to me. When the money finally came into my bank, I only received 1/3 of the money I paid. They have not only made me very upset, but they have lost a BMW client forever. I will make sure that everyone I know, all of the websites with reviews, and social media know that your company does not care about its clients, is dishonest selling plans that don't correspond to ones vehicle, and that BMW will never have a client in me again. More

Crazy Sales I tried to make a deal on a new BMW. The salesman, Brent Hall, worked by email, phone and text intermittently for approximately three hours on the d I tried to make a deal on a new BMW. The salesman, Brent Hall, worked by email, phone and text intermittently for approximately three hours on the deal. I was very transparent about the numbers that would work for me. The numbers he presented didn't work for me and I decided to go a different direction - I am buying a different brand of car at another dealership. Brent Hall then sent me a text after business hours calling me names because I wasted his time. He told me that this dealership pays him only $200 for selling a new BMW. He then went on to tell me that his son and daughter are doctors and that I should google them. His son drives an Aston Martin and doesn't question numbers from car salesmen. He intimated that I was a loser just because I didn't like the numbers he gave me. A few hours later he texted that guys like me pick on the poor, downtrodden salesmen of the world and that my profession was lower than his. These texts went on into the evening. The next morning he asked me if I still wanted the deal that I never wanted as if nothing happened. Wow. How would anyone know whether to buy a new car unless the salesman works the numbers? I was genuinely interested in doing business with Vista BMW Pompano Beach but never again. I don't who is worse, the salesman or Vista BMW for hiring him. More

Worst Car Buying Experience EVER Stopped by the Certified Pre-owned BMW dealership while visiting from out of town. Found exactly what we were looking for, however there was some dama Stopped by the Certified Pre-owned BMW dealership while visiting from out of town. Found exactly what we were looking for, however there was some damage to the vehicle that they PROMISED would be fixed to "look like new". We left the dealership because they refused to negotiate their advertised price ("it was an error on our part"). They telephoned us back and we brokered an acceptable price with acceptable repairs. Drove 3 1/2 hours BACK to pick up the vehicle the next day only to find the repairs weren't complete. Our mistake was NOT walking away at that point. They promised a solution at a later date that was acceptable to us and after 4 hours, and closing the dealership, we left with our new vehicle. One would have thought we would be excited, however, less than 5 miles on the highway the car wouldn't stay on the road (yes, we test drove it, but followed the salesman's directions around city blocks where the shaking and pulling wasn't noticeable). After no return phone call from the GM, the salesman, or the sales manager .... we drove 3 1/2 hours BACK to return the vehicle. The salesman insisted we "write a good review, write a good review". LOL - this is NOT a good review. Wouldn't recommend this dealership for anything. Putting the cosmetic issues and small repairs (turn indicator not functioning) aside, they sold us an unsafe vehicle that put my wife, myself, and other drivers at risk. More

No Follow Through The purchase process was smooth and everyone was quite helpful. Once I left, there was zero follow up. One set of keys and the owners manual were miss The purchase process was smooth and everyone was quite helpful. Once I left, there was zero follow up. One set of keys and the owners manual were missing. I was told it would be taken care of at the time of purchase. After several calls and visits, I have yet to hear back from anyone. Ironically, had they made no promises, I would have still purchased the car and perceived them as honest. I probably will not recommend Vista or return. On a good note, the car is great. More

Worst experience I've ever had at Service Center. Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where Worst service I have ever experienced. I've had many BMW's over the years and tried this dealership's service center, being that it is closer to where I live. I will never step foot in this place again. More

Appointment for Recall Parts Time Wasted I made an appointment a week in advance for recall service. I specifically identified my year, make and recall number at the time of appointment. Up I made an appointment a week in advance for recall service. I specifically identified my year, make and recall number at the time of appointment. Upon arriving early for my appointment I was asked if I ordered the parts. Why would I order the parts. I am the customer. I was told that they do not stock all the recall parts and I needed to have them ordered before I made the appointment. Why doesn't someone tell the girl that makes the appointments. I was told they would check on the parts and call me in a couple days. My time is more valuable than that. If I expected shoddy service I would not have bought a luxury vehicle. More

vista bmw pompano terrible customer service, was hung up on twice by finance manger, finance manger when i bought vehicle was no longer at the dealer and they lost my p terrible customer service, was hung up on twice by finance manger, finance manger when i bought vehicle was no longer at the dealer and they lost my paperwork. done and will never by a car from vista, check engine light on for 3 months already. every time have gone to vista pompano nothing but a waste of time. More

Love this dealership So pleased with the outstanding service I received here. Made my purchase so much better. Todd and Peter were the nicest. Both so helpful and really l So pleased with the outstanding service I received here. Made my purchase so much better. Todd and Peter were the nicest. Both so helpful and really listened to exactly what I was looking for. Will never buy another BMW elsewhere. Give Vista Pompano my highest ratings. Grateful and happy! More

Best Purchase/Lease Experience of BMW in last 20 Bimmers I found Vista of Pompano Beach on Federal Hwy through True Car on line. The Sales Manager was very professional, honest, and gave us a very great lea I found Vista of Pompano Beach on Federal Hwy through True Car on line. The Sales Manager was very professional, honest, and gave us a very great lease estimated cost. We drove 45 minutes, past 3 closer BMW dealerships, to buy and pick up the car, but it was definitely worth our drive. At closing, to our surprise, his estimate cost included all out of pocket expenses. All his sales staff were equally as good as the manager. Without a doubt, we will be returning to this dealership for our next BMW as they were the BEST! We Love the car and this dealer RdgWeston ' More

Awful experience, don't waste your time I recently visited Vista BMW and was jerked around by the sales guy who showed me everything I didn't want. He had no interest in helping me and kept I recently visited Vista BMW and was jerked around by the sales guy who showed me everything I didn't want. He had no interest in helping me and kept trying to get me into a used car, until this experience I wasn't aware lease contracts were written for used cars. The sales manager was VERY unprofessional, the dealership is an open area and customers can hear everything. My husband and I sat and listened to this obnoxious sales manager curse and basically act like a complete imbecile the entire time we were there. I finally had it when our sales person came back to us wth this "promotion " that was below the mileage I was requesting and far from the payment I was requesting. Apparently he was under the impression that he could justify his crappy offer and made it seem as though we were fools for expecting anything better. I was so disgusted with this creep and the dealership overall that I got up and just walked out. I decided to stay with Infinity, I have always had a good experience and they have excellent customer service. More