BMW of Pompano Beach
Pompano Beach, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 232 reviews
Service issue: At 2.05pm I give the guy my name and no Service issue:<br><br>At 2.05pm I give the guy my name and no one comes around till at least 2.30. Fine, this is expected. <br><br>I offer the service Service issue:<br><br>At 2.05pm I give the guy my name and no one comes around till at least 2.30. Fine, this is expected. <br><br>I offer the service guy the TSB# for the second time to make sure he understands what I'm talking about, and he assures me "We are BMW...we can find it in the computer." Whereas my whole motivation was to get him to once again state "This is covered, we'll do it for free" <br><br>He tells me to take a seat, it'll be 30-45 minutes and they'll bring my car back around. Well, an hour or so later he comes out and tells me "This isn't covered under warrenty," pressing the printed SB in my face. <br><br>Fine, I'm furious at wasting all this time being told it would be free and he understood etc, but I have to leave and take care of things elsewhere. <br><br>I wait outside and watch my car be brought around, only to have the tech park it in a spot and scrape the front facia all to xxxx. Now this kid...granted probably no more then 5 years older then me drives 10 of these a day...other people's cars. He rams mine into the concrete hedge bed (there is no stop bar)! <br><br>Vista has promised to fix it tomorrow...ie provide a new bottom lip, or repaint mine, free of charge, loaner, etc. Now my question is, what would have happened if I wasn't outside to hear it? <br><br>I'm pretty much over dealing with vista...guess I'll take it to Fort Laud BMW (2 miles from my house) and forget loyalty.<br><br>I went back two days later...after drivng a VW Golf around...to find they had done the same thing, scraped up the entirely new, freshly painted TiSilver facia...in the exact same spot.<br><br>The service writer thought I was joking when I brought him out. They really, really, really did the same damage to the same car, again...in 2 days. <br><br>So they're gave me a brand new 330iA as a loaner (I screamed, screamed, screamed) (noticing any repetative thought here...) that I wouldn't drive a "Golf" next time I brought my car in...and then i saw the new fresh paint on the ground and my scraped up front bumper. More
They scrached the roof, hood, and trunk of my car down to the metal. Now I need to get it repainted. They worst part is they tried to say that there was no way they could have done that. That whole dealer the metal. Now I need to get it repainted. They worst part is they tried to say that there was no way they could have done that. That whole dealership needs to lose their liscence to service cars. I had the worst car experience of my life. More