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BMW of Peoria
Peoria, IL
118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 118 reviews
December 16, 2020
Horrible service- over priced. I took my car here for an inspection the moment I got it- they confirmed there were no issues other than a $500 part that needed replaced- a week later my alternator belt fell inspection the moment I got it- they confirmed there were no issues other than a $500 part that needed replaced- a week later my alternator belt fell off- they claimed it was from water and puddles but it hadn’t rained.. afterwards my car was making weird noises so I took it back.. they fixed the wrong thing and my car was still making the noises so I took it back... after days of being in their shop... I finally got it back after having to ride with the mechanic to ensure he was working on the right thing this time.. Then I had a radiator leak. I was quoted $1300 to fix so I paid it... $1900 to be exact. There also was a problem with my heat and I was quoted $2700 to fix (we all know that would have been $5k by the time they were finished) I declined. Finally got my car back after a week or so and my radiator was still leaking... Heat was still only working on one side. Called to make a complaint and no one really cared just wanted me to bring my car back in so they could mess something else up. I called a local mechanic (I don’t typically trust people but his reviews were amazing) took my car in and it was diagnosed within 5 mins!!! And was rectified within hours... he even gave me the part that needed to be replaced so I’d know exactly what was wrong with my car and I have a lifetime warranty... He fixed my heat for $300 (now it’s too hot lol) and my leak fixed all for under 1/4 of the price I was quoted at bmw in a fraction of the time. I’m not saying BMW Is a bad store and this review should not at all have any impact on the sales department however, the service department is horrible!! Chad and Ryan both would not admit their mistakes, instead, they make excuses as if they are the ppl doing the labor on these cars. And Ryan’s response was... “we are already paid” Times are rough... money is short for a lot of businesses- but the customers should never have to pay for a company’s short comings! I will NEVER bring my car here again and I would suggest you do the same!! Check your reviews!! More
by meiasada
Employees Worked With
Chad and Ryan
November 09, 2020
John Rumley was awesome. He made sure the cars I wanted to see were there and detailed. Will definitely go to BMW of Peoria again. to see were there and detailed. Will definitely go to BMW of Peoria again. More
by CARRIE
Employees Worked With
John Rumely, Clinton Leman, Christopher Wood, Michael Leman, Abbigail Worlow, Jim Schertz, Ashley Aberle
September 17, 2020
I worked with Blake Hutter in obtaining pricing on a brand new X3. He was extremely professional, prompt with a very strong offer, and wasn't overbearing in multiple contact attempts. He reached out a brand new X3. He was extremely professional, prompt with a very strong offer, and wasn't overbearing in multiple contact attempts. He reached out a couple of times, and then gave me space to make a decision. Ultimately, I purchased a different car from a different dealer. But, it wasn't because of Blake. At the last minute, I came across my dream car, and I purchased it. If you are looking for a car, I think you would do well by contacting Blake and working with him. I highly recommend him! More
by rgaikis
Employees Worked With
Blake Hutter
September 15, 2020
I just recently moved to Peoria and I had my eyes on a BMW that was in Bloomington. TJ Leman was a great Sales Associate by getting the car to Peoria for me to test drive. He is very thorough and cares ab BMW that was in Bloomington. TJ Leman was a great Sales Associate by getting the car to Peoria for me to test drive. He is very thorough and cares about his customers. I walked out with a beautiful M3. Thank you TJ and I look forward to continue giving my business to him and BMW of Peoria. More
by Collin M
Employees Worked With
Clinton Leman
August 04, 2020
My husband and I went there looking for a vehicle for me. I test drove 2 vehicles and the second one was the one i liked. We were pleased with the experience and the salesman and the owners son (manager) was I test drove 2 vehicles and the second one was the one i liked. We were pleased with the experience and the salesman and the owners son (manager) was great to work with. I will say the owners son was quite entertaining. He made us feel comfortable. I ended up with a great vehicle and i will be doing business with them in the future!!!! And they stayed after business hours to make the deal with us and I didnt feel like i was imposing on them after hours. More
by rebeccaellsworth1974
Employees Worked With
Jim Schertz
July 09, 2020
Bought two cars one day, easy upfront to deal with. Jim even went to sister dealership to get a car we wanted to look at. Great job BMW of Peoria. even went to sister dealership to get a car we wanted to look at. Great job BMW of Peoria. More
by Gene
Employees Worked With
Tony Batson, Jim Schertz
July 01, 2020
Great sales experience for older convertible Went to look at used convertibles. Salesman John had everything ready and out on the lot as follow-up to my initial call. Very professional and effi Went to look at used convertibles. Salesman John had everything ready and out on the lot as follow-up to my initial call. Very professional and efficient, and got a lot of attention even for an older pre-owned car (2004) that was not a high-dollar sale. Sales manager and general manager all checked in multiple times. First-rate show-room. Would buy again in a heartbeat and specifically seek out this dealership - best buying experience I've had! More
by JC-'04 Z4
Employees Worked With
John Rumley
June 22, 2020
Frustrating experience Ours was a frustrating experience; hopefully the dealer will work diligently to resolve some of the issues; and hopefully the experience of others wil Ours was a frustrating experience; hopefully the dealer will work diligently to resolve some of the issues; and hopefully the experience of others will be better than was ours More
by cocoabdad
Employees Worked With
Clinton Leman, Jim Schertz
April 18, 2020
This is the best car dealership by far. I have dealt with 3 different car dealerships within the last month and a half. I can honestly say BMW of Peoria will continue to get my family's business. Every per 3 different car dealerships within the last month and a half. I can honestly say BMW of Peoria will continue to get my family's business. Every person that we dealt with at this dealership treated us and our family as if we were their family. We were truly blessed by our visit and conversations with each of them. We will definitely be recommending BMW of Peoria to everyone. God blessed us with our new van and the people that sold it to us. Thank you BMW of Peoria team. May God continue to bless all of you, your families, and all of your customers. More
by Billydavison309
Employees Worked With
Tony Batson, Jim Schertz
March 19, 2020
BMW Peoria review From start to finish, BMW of Peoria made the process of purchasing my first 2020 228xi flawless. When I pulled up to the dealership my new car was spo From start to finish, BMW of Peoria made the process of purchasing my first 2020 228xi flawless. When I pulled up to the dealership my new car was spotless and sitting up front waiting for me to take off in. John Rumley and the rest of the staff were so friendly. We are happy we chose BMW of Peoria! More
by wantlands
Employees Worked With
John Rumley
