BMW of Peabody

Excellent experience overall, highly recommend I am a repeat customer of BMW of Peabody and highly recommend working with them and in particular, Jamie McCoy, Client Advisor. He is very knowledgea I am a repeat customer of BMW of Peabody and highly recommend working with them and in particular, Jamie McCoy, Client Advisor. He is very knowledgeable, professional and on top of his game! He knows his customer and works to help find the best vehicle to suit their needs. He's part of the A team at BMW of Peabody. He together with Prerak made the experience more pleasurable as they were very helpful, responsive and customer service oriented. They made a great team. More

First time buying a car in a long time and it was GREAT! My experience at BMW of Peabody was great, smooth! Jamie McCoy went above and beyond in this process, from explaining all the features of the car to r My experience at BMW of Peabody was great, smooth! Jamie McCoy went above and beyond in this process, from explaining all the features of the car to responding to calls/texts in a prompt manner. I was a bit hesitant about the process of buying a car since I have had my old car for a long time but Jamie made the process easy with his kind demeanor and knowledge of BMWs. More

Great experience with a certified pre-owned purchase Excellent experience here. While most BMW dealerships are great at customer service I thought these guys went above and beyond. From our test drive Excellent experience here. While most BMW dealerships are great at customer service I thought these guys went above and beyond. From our test drive with Jamie to our financing with Prerak they were attentive, thorough and responsive. Picking my car up was a breeze -- plus Jamie helped set up all my bluetooth access. Highly recommend this dealership next time you are looking for a BMW. More

Great Experience I had the unfortunate experience of being hit from behind in an accident. After it being towed away and filing out forms, I waited to hear back from a I had the unfortunate experience of being hit from behind in an accident. After it being towed away and filing out forms, I waited to hear back from adjuster on damages. Insurance company called and said it was a total loss. My original car was an Infiniti and after visiting Mercedes, Infiniti and Cadillac, I was referred to Jamie McCoy at BMW of Peabody. Prior to our appointment I went to their online site to become knowledgeable about BMW and model I was interested in. From our test drives, to discussion on pricing , the entire experience was great. Jamie made it relaxing while asking all the right questions. I made the decision to buy my first BMW and on the day I was picking up car, Jamie went above and beyond expectations. How often are we “surprised and delighted” when shopping for new vehicle. If you are reading this review, I recommend you visit BMW of Peabody and talk with Jamie. More

Bought a CPO BMW from this dealer & had a great experience! My husband and I bought our first BMW here. Dan, Doug and Todd were excellent to work with! Thank you, we will be back again! My husband and I bought our first BMW here. Dan, Doug and Todd were excellent to work with! Thank you, we will be back again! More

2017 CPO BMW X3 We've purchased 6 BMWs over 4 decades (320i, 535i, Z3, and three X3s). Our sales and service experiences at Peabody BMW have been marked by extra at We've purchased 6 BMWs over 4 decades (320i, 535i, Z3, and three X3s). Our sales and service experiences at Peabody BMW have been marked by extra attention to our concerns. Standout sales rep (through whom we've leased / purchased 2 X3s) -- Jamie McCoy-- always goes the extra mile! Outstanding Service Mgrs: Adam Silva and Rob Hanifan, both of whom pair their knowledge, competence and experience with a desire to meet the needs of their clients. A Dealership is only as good as those who serve on the front lines -- and these 3 set the standard for this Dealership. More

Great dealership. Great salesperson BMW Peabody is by far the best dealership I have ever worked with, Both my wife and I have been going to them for almost 20 years. Jamie McCoy is a 10 BMW Peabody is by far the best dealership I have ever worked with, Both my wife and I have been going to them for almost 20 years. Jamie McCoy is a 10.. Listens to what you are looking for, goes and finds your car then follows through with impeccable service. He always goes the extra mile BMW Peabody and Jamie McCoy will have our business for years to come. More

Best Experience Rick and his entire team were amazing throughout the whole process. They went above and beyond to make the entire experience a positive one - from te Rick and his entire team were amazing throughout the whole process. They went above and beyond to make the entire experience a positive one - from test drive until the day the day I drove my new car home. I love my new car! I couldn’t be happier. More

Terrible and Strange I purchased a CPO 740 from BMW Peabody in June. The purchase experience was ok but the check engine light went on 40 miles after purchase. That probl I purchased a CPO 740 from BMW Peabody in June. The purchase experience was ok but the check engine light went on 40 miles after purchase. That problem was resolved, and the car also needed new brakes and to have the power seat repaired after purchase. So much for the exhaustive CPO inspection… Despite that, I love the car. I dropped it off at 715a yesterday to have the power seat repaired for the second time. This was an appointment I had set several days ago. The Service Advisor called me late in the day and said they need the car for a second day. He told me they would call me when the car was ready for pick up on Wednesday. I had to call them at 4p today. When I got there, the Service Advisor says “Its all set” and that “there was nothing wrong with that seat.” I responded by asking if they have someone taller that could come out and try the seat, that would verify the issue. I’m 5’ 8” and the seat barely went far enough back for me to drive the car comfortably. When we went outside, the seat was fixed. It went back several inches further to the point of too far for me to drive. Perfect. The weird part is that the paperwork states “Could not confirm customer’s concern. Seat seems to move forward and back normally”. I just don’t get it. Why lie? I told them I was grateful the car was fixed but just wanted the paperwork to reflect what actually transpired. I asked if they did not want to record the car had a recurring issue for liability purposes or something. Also, why did they need the second day if there was nothing wrong. They stuck to their story and the Service Manager added comments like, “Maybe it just resolved itself because it sat for two days”; “These cars are weird and do weird things”; “The seats in these cars are not known to have problems”; And, my favorite, “I suggest that you just find a spot where the seat is comfortable and leave it there”. At that point it was on! I have only put 1,500 miles on the car and have owned it for almost 2.5 months. It sits a lot. The Service Advisor already told me during the first repair that the switches in the power seat have been known to be faulty. I shouldn’t have to “set and forget” the seat in a car that costs this much. Finally, I didn’t hear the “these cars are weird” comment anywhere in Warren Waugh’s TV commercials. They also offered that maybe they “reset” something that helped. That makes sense. But the problem is that if they really don’t know what caused it, or fixed it, I’m likely to end up there for a third time. They just don’t care. I just got foolish comments and lies for whatever weird reason. Strangest car service experience I have ever had. Really disappointing. More

Great service I bought a used BMW here, and my salesman Jamie McCoy was able to get my vehicle serviced in under thirty minutes when I went in with a small electric I bought a used BMW here, and my salesman Jamie McCoy was able to get my vehicle serviced in under thirty minutes when I went in with a small electrical issue after purchasing the car. I would recommend this dealership to anyone looking for a new car More