BMW of Peabody

I called this morning to make an appointment for an inspection on my 2016 X1 that was purchased from BMW Peabody. When I spoke with the Woman who answered the phone, she said no appointment was necessa inspection on my 2016 X1 that was purchased from BMW Peabody. When I spoke with the Woman who answered the phone, she said no appointment was necessary and to just come in it would "take 10 minutes, you will be in and out" When I arrived at the Centennial drive location, I was greeted by a service guy, with his mask below his nose, well within 6 ft of me, who told me it would be an hour wait. Because safety was obviously not a concern, I didnt want to wait so I asked for my paperwork and keys back. I called to speak with their "service manager" Adam Silva, who called me back about an hour later. He first called me a liar, then suggested I find somewhere else to take my car moving forward. I asked to be transferred to his boss, the GM, and was hung up on. Awful service, awful customer service, not taking COVID precautions in service area, I'll never go back for this service, or any other serivce or car from BMW Peabody. What an AWFUL experience. More

Great Dealer shiphave worked with Craig Patel who is Great Dealer ship have worked with Craig Patel who is extremely helpful and knowledgeable, and sorted out an issue I had width my lease payment immed Great Dealer ship have worked with Craig Patel who is extremely helpful and knowledgeable, and sorted out an issue I had width my lease payment immediately. I have gone back to BMW after a few years with Maserati, and whilst both are great cars, the level of service at BMW Peabody is just at a different level. You can not beat that German efficiency. The new X 5s are amazing, but do come with a complex computer system, and Luis their resident Genius, has been very patient steering me through all the options More

I bought my first BMW! The seller name, Robert Jackson I bought my first BMW! The seller name, Robert Jackson Was very nice, I love my car! He gave me the best service I could ever get. I would reco I bought my first BMW! The seller name, Robert Jackson Was very nice, I love my car! He gave me the best service I could ever get. I would recommend him to my friends and family. I gave him a 5!!! Nice Making businesses with you Robert!! Take care now! More

I recently leased a BMW 540xi and I was just going through paperwork. The down payment of 5K included the first payment but the financial manager tricked me by saying first payment is not included so through paperwork. The down payment of 5K included the first payment but the financial manager tricked me by saying first payment is not included so that I have to pay my first payment and the warranty will only cost me 14 dollars extra a month. I just realized he charged me 14 dollars extra a month and the first extra payment was the trick he used to get me pay extra for the warranty. Instead of going to South Shore BMW I went to Peabody as my friend recommended it. Never again. Thanks. More

Bob jackson was amazing to work with he made the process so easy and exciting. Also luis was great he showed me everything I needed to know about the car. They truly become your friends. I highly recommend so easy and exciting. Also luis was great he showed me everything I needed to know about the car. They truly become your friends. I highly recommended going to see both of these guys. Couldn't of asked for a better experience. Thanks guys!! More

This is our 4th vehicle fro Lyon-Waugh and our experience with Ryan was fun! He was relatively new to the Sales but eager to learn and asked the right questions. He had a great mentor in Frank Lopez that g with Ryan was fun! He was relatively new to the Sales but eager to learn and asked the right questions. He had a great mentor in Frank Lopez that guided him thru the process, very smooth and efficient. Its been a great experience, and the X5 is awesome! Even our service advisor Alex Ganey is the bomb! Great job Warren and team, we'll be back for a 5th vehicle when the time comes...Cheerss! More

Hello! The person who helped me purchased my car this month is Bob Jackson. My experience was thoroughly informative and enjoyable. I would give Bob 5 stars across the board and would purchase another ve month is Bob Jackson. My experience was thoroughly informative and enjoyable. I would give Bob 5 stars across the board and would purchase another vehicle from him. Thank you so much Debbie Collins More

John Cotter was an excellent listener. He wears hearing aids, so he actually focuses on you and also pays attention to your body language. If you're in the market for a used BMW or one of their low mileag aids, so he actually focuses on you and also pays attention to your body language. If you're in the market for a used BMW or one of their low mileage trade-ins, ask for John Cotter at BMW of Peabody. More

This was my best car buying experience. Dan Kimball, was amazing to work with. Friendly guy, no nasty sales tactics, great costumer service. I would highly recommend giving him a call if you are in the mar amazing to work with. Friendly guy, no nasty sales tactics, great costumer service. I would highly recommend giving him a call if you are in the market for a new BMW More

Best car buying experience ever. Craig Patel made this whole process easy, efficient, and painless. Highly recommended to see Craig and he will take care of you. whole process easy, efficient, and painless. Highly recommended to see Craig and he will take care of you. More