BMW of Peabody

Most ineffiicient purchase process I have ever seen. We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around w We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around we found out that they had not even provided the needed information to our insurance company. We had to call ourselves. The sales manager tried to blame our insurance company instead of them dropping the ball not once but twice. Nobody from the dealership trhought to call. I am hoping the service department is better but I woud stay away from sales. They are simply awful. More

Laris has great integrity. I was nervous going to a dealership by myself, but he put me right at ease. He was not pushy and made me feel I was making the right decision. The wh I was nervous going to a dealership by myself, but he put me right at ease. He was not pushy and made me feel I was making the right decision. The whole process of buying a car went VERY smoothly. I highly recommend him! Deborah M. More

Top notch dealership Sales and service awesome would definitely recommend thank you Todd and Dan K definitely recommend thank you Todd and Dan K More

I worked with Laris as a sales professional. He was very knowledgeable and worked very hard to locate a new BMW X3 with all desirable features. The entire process of buying a car was very smooth He was very knowledgeable and worked very hard to locate a new BMW X3 with all desirable features. The entire process of buying a car was very smooth and enjoyable. Highly recommend him. More

Dan Chase in Management, Andrew Madigan in Sales and Joe Schultz in Finance were amazing to work with. My experience at BMW Peabody was the best I have had when it comes to purchasing a vehicle. I previousl Schultz in Finance were amazing to work with. My experience at BMW Peabody was the best I have had when it comes to purchasing a vehicle. I previously attempted business at BMW Norwood, however I was less than satisfied with the sales and management team there and I left without making a purchase. My team at BMW Peabody was incredibly kind, flexible and thoughtful throughout the entire day and process which can be very stressful and cumbersome. They even worked hard to make sure that I could take my car the same day to have for the long weekend. I would highly highly recommend BMW Peabody over any other dealership in MA especially the team I worked with. Thank you guys! I love my new incredibly amazing vehicle!!! p.s. Thank you for all the water ;) More

Laris was a solid salesman. Honest, on time, thorough and thoughtful. Would definitely work with him again Honest, on time, thorough and thoughtful. Would definitely work with him again More

Brought my x5 in for diagnosis on over heat decided to go with their service. Paid $1,800. The next day after receiving my car back not even 24 hours, the belt in the engine blew apart and damaged the some o with their service. Paid $1,800. The next day after receiving my car back not even 24 hours, the belt in the engine blew apart and damaged the some of the engine, now they want almost $6,000 to fix something they damaged. I have a handicapped child and this is my only car , they now want their loaner back because I can't afford the $6,000 right now and shouldn't have to pay!! Not good. More

This was my first experience at this BMW and disappointment is the best word to describe my experience. I brought my car in for a diagnostic service that required my center console to be removed disappointment is the best word to describe my experience. I brought my car in for a diagnostic service that required my center console to be removed. They told me my car was ready for pick up after a few days of working on it. I did not even get a chance to leave the parking lot before I noticed none of the buttons on my center console were working. There is no excuse for this. This is a BMW dealership working on a BMW. A simple check before telling me it is ready to ensure everything is properly working would have avoided all of this. On top of all of that, there was no apology for making a clear mistake. It felt as if my advisor did not care a mistake was made. Just straight disappointment from this dealership. More

Loved my experience at Bmw Peobody! I feel so welcomed to the bmw community and can’t wait to get another one like it thanks to you guys! I feel so welcomed to the bmw community and can’t wait to get another one like it thanks to you guys! More

Awful experience from Day 1! Would never purchase another vehicle here or recommend this dealership to any friends or family members. Would never purchase another vehicle here or recommend this dealership to any friends or family members. More