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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews

921 Reviews of BMW of Palm Springs - Service Center

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March 29, 2018

Service Great service and great people. Sandy is terrific. George is a great salesman. Checked off my concerns and my car purrs. Would recommend dealer proud More

by Billbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2018

Perfect service across the board Sandy and the rest of the staff are very friendly. They took care all of my needs from loaner car to car service. Over all customer service is impecca More

by rbcotrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2018

.review of service They assessed my issue, made my appointment, were ready for me when I arrived and relived my issue promptly and satisfactorily. Giving me a loaner car More

by Trainermartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2018

Excellent service These guys have taken excellent care of my 535xi. Making appointments is a breeze and they quickly check you in. The work gets done on time so your More

by Junogolfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2018

Bmw ps Sandy and the entire staff are excellent from the moment I dropped off my vehicle very easy and professional. A flawless dealership experience. I will More

by Gjpollock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2018

Tire and regular service. This dealership was great. Absolutely flawless. They made it so easy for me to get my car serviced and Sandra was the best! I won’t take my car anyw More

by Happy is a good thing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2018

Great service! Amazing service.. Even though my X3 had some issues, Stan make sure I always had loaner car. He's politeness and professionalism are unprecedented. More

by RJDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Sterling
February 22, 2018

Oil change I waited for the service to be completed instead of taking the shuttle. Nice coffee options. Free WiFi. Comfortable chairs. What is there not to like? More

by FinalJudgment
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

BMW of Palm Springs responded

Thanks for the wonderful review!!

February 21, 2018

Bad service I was disappointed this past visit....went in for a oil change. Oil changes have always been covered because of the service warranty. Found out a week More

by Jewly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stan Sterling
Mar 12, 2018 -

BMW of Palm Springs responded

Thank you for your feedback! We apologize our communication was not on-point at the time of your service, causing you to lose confidence in us. Please know, this is why we appreciate your review so we know how to improve. We hope you return so we can turn this around and give you a much better experience!

February 09, 2018

Service It seemed like it took longer. I did asked them not to wash my car (because it was just washed this morning) and they did which took even longer. More

by 760760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

BMW of Palm Springs responded

Thank you for the great review! We apologize about the miscommunication about your vehicle which resulted in the delay. We hope you continue to visit us for any of your future car needs and expect a better experience!

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