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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews

921 Reviews of BMW of Palm Springs - Service Center

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February 06, 2024

Top notch dealership,,,,describing what repairs need to be made and willing to work with you on the cost of repairs.. Polite and good commnication More

by skelt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2024

Great service, had the parts no one else had, efficient, cleaned car, too...thank you! More

by sherylsmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2024

Excellent service from Chris. He always exceeds my expectations. It’s a pleasure to deal with him. More

by AUDREY.LUFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

Savanna is great to work with. Very welcoming and attentive, while making sure the job gets done right. More

by fisticle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

Easy to get to and service department got us in right away. Parts were needed to be ordered but they completed in a timely manner. More

by JAM.MULLALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

The facility was and is always very clean. The staff were all professional, helpful and friendly. No complaints. More

by scottbailey65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

Bryan is so helpful and personable. I enjoy working with him on all of our BMW needs! More

by NSCHLIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

HAD THE CAR IN THE SHOP FOR ALMOST 8 DAYS AND THE BRAKES ARE STILL HAVING THE SAME ISSSUE, I CALLED TWICE AND NO RESPONSE. More

by VICTOR27MENDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandy Monson
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

The shop was clean and the staff was friendly and clear on the process. Overall a good experience. More

by koinrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

While I am happy with my service advisor and BMW service department I am very unhappy with BMW to have a beautiful 335I who's engine is out commision after less than 50,000 miles. More

by QUINPS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Fairweather Jr
Feb 26, 2024 -

BMW of Palm Springs responded

We're truly sorry to hear about the issue you're experiencing with your 335i's engine. Your satisfaction is our priority, and we understand how frustrating it must be to encounter such a problem at this mileage. Please know that we take these matters seriously, and we want to assist you in resolving this issue as best we can. We'll make sure to communicate your concerns to our service department and work to find a satisfactory solution for you. Thank you for bringing this to our attention, and we appreciate your continued trust in BMW Palm Springs.

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