BMW of Palm Springs - Service Center

The agents have been wonderful, but the car they sold me has been a big disappointment. My CPO X2 had less than 22k miles when I bought it, but after driving less than 2000 miles the engine mount collapsed. has been a big disappointment. My CPO X2 had less than 22k miles when I bought it, but after driving less than 2000 miles the engine mount collapsed. After 3500 miles, the brakes needed to be replaced (an issue that required many visits to the garage, including one time because they had put the pads on backwards), and after 7000 miles we needed new tires. Now we are being told that the brakes need to be replace again after driving only 10k miles? They also upsold me on an extra maintenance plan for $1295 that I used once for an oil change and that is now expired, which makes me feel like I got swindled. More

The service manager was outstanding and provided excellent leadership and outstanding customer service. The five star rating starts at the top with his leadership. And Alphonso, the service departme excellent leadership and outstanding customer service. The five star rating starts at the top with his leadership. And Alphonso, the service department lead contact(answers phones) was excellent as well. More

Juan always provides exemplary service for my BMW. He has been caring for my car for a number of years and offers helpful, thoughtful advice. He is good with keeping in contact with his customers to m He has been caring for my car for a number of years and offers helpful, thoughtful advice. He is good with keeping in contact with his customers to make sure they understand the status of their vehicle. I appreciate working with him and will continue to do so. I know that my car is in good hands with his supervision. Thank you. More

We've always been very pleased with the level of service we receive at this dealership! Juan Sanchez has been our service advisor for years and is always attentive and accommodating. we receive at this dealership! Juan Sanchez has been our service advisor for years and is always attentive and accommodating. More

Efficient, helpful, knowledgeable, professional. Savannah King is the best service advisor I have ever worked with for any vehicle at any dealership. Savannah King is the best service advisor I have ever worked with for any vehicle at any dealership. More

Bryan went above and beyond to help me. Bryan was communicative and really helpful. Thank you! Bryan was communicative and really helpful. Thank you! More

It was our first time having our car serviced and the service was excellent. Sandra was great to work with! service was excellent. Sandra was great to work with! More

Chris Hapner is one of the reasons I keep buying BMW, he is trustworthy and honest and VERY fast for my service apts. Brad Williams and his son Brody are the other reason. Again, honest and trustworthy! is trustworthy and honest and VERY fast for my service apts. Brad Williams and his son Brody are the other reason. Again, honest and trustworthy! More

Chris was great with service and my car came back timely and clean. They had a nice BMW available for me as a loaner. Excellent experience. and clean. They had a nice BMW available for me as a loaner. Excellent experience. More

Bryan does a great job coordinating all aspects of our annual maintenance appointment and tune up annual maintenance appointment and tune up More